Home Services reviews in The Colony, Texas

Wow, where to begin. I was a customer of blue science for two years. During that time, I have encountered more scenarios than I can count of their pool techs cutting corners and not doing an adequate job for the services you are paying for. Majority of the pool techs are young guys out of high school or college who clearly could not care less about the level of service performed on the pool. I can recall 20 or so times where I witnessed the pool tech come out, empty the skimmers and leave, but reported that he did a full service clean on my pool, including brushing my walls and vacuuming the bottom. There was even two times they didn’t even come due to weather but charged me a full service clean without rescheduling another clean for the times they missed. The first few times I would let it slide, but then my frustration grew with each instance this would occur. When I called the pool manager about this, he insinuated that I was mistaken. It was only when I threatened to release pool my video footage from my outside pool camera of the negligence that was occurring that he “remedied” it by having the pool guy come back out to do the full clean.

Blue science also outsources their customer service (or just has terrible customer service) who are very disorganized and will straight up ignore emails and not return phone calls. I switched to a partial clean for a few months during the winter (which is a cheaper rate) and they overcharged me. They have ignored all correspondence, both emails and phone calls, to remedy the overage. I likely will have to take them to small claims court in order to get a response and my money. I wish it didn’t come down to this, but the level of unprofessionalism and unresponsiveness is unlike anything I have seen

I could go on, as this review just scratches the surface, but my advice is to use any other pool company and avoid them at all costs.

We have been using Blue Science for almost a year. My only regret is that we stayed with our previous pool service for as long as we did. Blue Science have provided incredible service at a very reasonable price. Consistent, on-time, professional. Jesse was over today to replace a worn-out pool pump - I was impressed with how patient he was working with some stubborn bolts, and that he was a perfectionist making sure everything was back up, working great and the work area was left in a clean state when he left. I would highly recommend Jesse and Blue Science.

So great; friendly staff, professional services, lots of amazing selection on products, competitive prices, great communication. Blue Science is great with pools, can't keep them out! No green in our pools! Thanks Blue Science for being the best in the business, bringing blue pools beyond beautiful! I like cats because dogs hurt.

I have used Blue Science for several pool equipment issues. The technicians are professional, sharp and very knowledgeable. I have always taken care of the day to day pool maintenance myself, but I have been so impressed with them, that I recently turned that over to them as well. After getting a quote, I only wish I had done it sooner. The cost to have them come and service my pool professionally is not much more than the chemicals cost me when I did it myself. I am very pleased with this company.

I've been using Blue Science for around a year now and I would and have recommended them to friends. Great service... Taylor always leaves the pool looking great and text messages me on how my pool is doing and if there are any issues that need to be addressed.... even if it's something like I need to add water this week. I really like the communication from the company, it just makes it seem like they really care and I'm getting my money's worth. They do random check on your pool to make sure the techs are doing the best job they can do. No complaints... great company.

We used Blue Science for ~6 months during the summer. During that time we had many issues that led us to cancel our service with them. Since then they hired on new leadership that learned of the issues and reached out. After talking about the problems we decided to give them another chance. So far they have been great! Very responsive and attentive to the pool. This is what we were looking for in the beginning. I just wish this team was there then to avoid the original problems.

Luke, who has been servicing our pool for the last ~1.5 months has done an outstanding job! He explains clearly what's going on with the pool and knows how to service a salt pool.

We also had to have a control board replaced by one of their techs, Jeff. He was great too. He explained what was going on and then provided a quick fix.

These professionals are what we as customers hope to get. Blue Science is now delivering that.

We have been very happy with our service from Blue Science. Initially we had a few different technicians come to service our pool and each was quite courteous and took time to speak to me or to text me that they had completed the work or that they had had a concern that may require a call from the service department. Most recently, David Molnar has been especially helpful and has followed up on a small problem with the Polaris and our pool is looking great! Thank you so much. I have confidence in the service from Blue Science and highly recommend them.

Update 7/16/14: Just wanted to say thank you to Lucas!!! We are so happy you are tending to our pool! It looks wonderful, water feels AWESOME, and I really appreciate your great communication. we are grateful to know that you are on it for us and you do a wonderful job. I am always confident to know that our children and their friends are swimming in a safe clean pool :) You are GREAT at what you do :)

We have been with Blue Science for about an year and are VERY pleased! Before we had lost all hope in pool companies and was very nervous about trying one more. It was worth it! Blue Science has been WONDERFUL! Our pool was back to sparkling clear within a few days and they worked HARD during those days to get it nice. Recently we had had a small hiccup, and I started to get nervous thinking the are like every other company. Tracey was very helpful and took action making sure that we were taken care of. Thanks to Tracey we quickly discovered that Blue Science is a dependable company that cares about their customers and the quality of service they provide. They scheduled for a tech to come out on a SATURDAY to take care of us. That week our normal tech, Herman was back on our pool and we are happy, because our pool is sparkling clear again and flowing perfect. Thank you Blue Science!

Updated review: I initially gave a review based on a bad service call experience to repair my pool heater. I have since received a phone call from Chris who was very eager to rebuild my faith in Blue Science. Not very many companies are customer service oriented enough to follow up with an unhappy customer and try to make it right. I am pleased with the follow up and their efforts to correct the situation. As I mentioned in the initial review, I've always been pleased with their weekly service, and now have a clean slate with their service/repair department. Thank you Blue Science and Chris for your dedication to good customer service.

I have to begin this review by saying that it has been a long time since I’ve been as impressed with a company and its personnel as I have been with Blue Science.

Background that you need to know -- It is May in Dallas and the height of “pool start up” time. Our pool pump went out on a Monday evening, 28 days after remodeling work was completed on the pool and we were still working on getting the chemicals balanced. The day the pump failed, we discovered that we needed a chemical added to prevent some real issues with the new interior and it’s a bit difficult to do that without the pump.

I called Blue Science Tuesday Morning to see if they could help to us immediately. Sara was very professional and worked us into the schedule for a service call on Thursday with repairs scheduled for Friday. I was a bit frantic about having to wait that long, but it is a very busy time of the year and I understood her situation. About an hour after we talked, Sara called back and told me they were also concerned about our situation and she had worked us into the schedule for service on Wednesday with repairs scheduled for Thursday!

Somehow my credit card number got written down wrong. I was away from phones most of the morning, but Blue Science called several times trying to get the correct credit card number. Again, I was impressed with their persistence and concern about our situation.

When the technician came to access our situation, he was professional and courteous. I believe it was within the hour that I received the quote for repairs along with a call confirming that I had received the quote and asking if I had any questions. I was not home when the technician doing our repairs arrived, but the work was done when it was scheduled and everything seems to be working fine. The day after our repair work, I received another call from Blue Science asking if everything was working and if I had any questions.

I also contracted with Blue Science for weekly pool cleaning services. They scheduled us right after the repairs were completed so they could assess the situation. Again, the technician was prompt, knowledgeable and answered my questions. Like everyone else, I wanted our pool cleaned on Thursday or Friday if possible. The technician could not work us in on those days, but was able to schedule our weekly service for another day I requested.

I am astonished with the excellent service, attitude, assistance and overall concern the Blue Science team has for their customers. It is certainly a nice experience in a day and time when it seems that many organizations have forgotten what service is all about!! I look forward to a long relationship with the Blue Science team.

Blue Science has the best customer service from any pool service that I have experienced. They are reliable and if you have any hiccups in service they make sure everything is taken care of promptly and professionally. Our new pool tech, Taylor Turner has been excellent! He is extremely thorough in his cleanings and leaves our pool sparkling blue each week! He has consistently showed up on his scheduled cleaning days and sends us a text when he has completed the job. He is courteous, professional and reliable. We couldn't have asked for a better tech than Taylor!

I've only had one appointment with Blue Science thus far, and I'm already very impressed and thankful for their services.

Brian F. arrived on time and was extremely professional. As a first time pool owner, I had a ton of questions. Brian went above and beyond to answer my questions, help me understand how the pool system works, and explain my responsibilities as the owner.

The pool was green when we took possession of it, and Brian already has it back to blue!

Solid company, great maintenance, hassle-free pool experience. Our family enjoys our pool. It's the highlight of many of our summer evenings, and with friends. I've had Blue Science maintaining our pool and had them even perform some intensive work on it. They are solid on the monthly maintenance, responsive to requests, and really a joy to have a part of our family. I'm a new pool owner, and the times I've been a little confused on the pool needs, they've been patient with me as well.

Nate is the lead on my crew, and he and his crew are excellent. Jesse is their remodeling lead and he's solid as are both Nicks from the front office.

Edit: Blue Science is wonderful. They saw my review below and fixed everything. Jaquie from customer service called and asked what they could do to make my experience better. And they did. I will continue to use Blue Science. Danny came today and cleaned the whole pool and DE filter assembly. And he did a wonderful job. My pool is ready to jump into all summer. I couldn't be happier.

Original: This company did great work for us for a long time. Then we had a crack in our pump that WE fixed and now they wont come back to service our pool. They are convinced the issue was with our pump and wont come back out. I am finding a new service. Just because we did not pay them to fix our pump, they now will not service our pool.

I probably would not write a review, had the sales rep on the phone not promised me that "we are a 5 star company". Needless to say, they are not. On the first day, the technician did not give me a window as to when he was coming, only to finally text me at 3 pm to say he was "on his way" (after I had to wait around all day). The technician then showed up an hour later (not sure where he was coming from....), and seemed to do a good job. I was told I needed algae treatment for $150 (which was not surprising). The technician then came back the next week and told me I needed to cough up ANOTHER $150 for algae treatment, since the first one didn't eradicate the problem. Ok, after calling the manager who explained that they needed different chemicals and that sometimes people need more than one treatment, I acquiesced and wanted to schedule the second algae treatment. The technician (on Wednesday) told me he should be able to get it done the next day or Friday. I heard nothing from him on Thursday, so I sent a text message on Friday inquiring if he would be able to treat the pool - no response. I tried again on Saturday, and then again on Monday. Still no response. He completely ghosted on me.
I chose this company because their prices seemed reasonable and they had some good reviews. I was reassured by the sales agent that I would be satisfied, and she vouched that they were a "5 star company". Well, I would beg to differ and will be taking my business elsewhere.

I’ve had pool service with Blue Science for over 4 years. They have always taken care of our pool properly. They are quick to respond. We especially like our guy Robert, Rober Hibbard. He always lets me know when he’s coming, I get to see before and after pictures pics and what if anything is wrong with the pool. Thank you Robert.

Daniel services our pool weekly, answers any and all questions we have, & cleans the filter quarterly. Our pool is crystal clear & stays that way. 5 stars for Daniel!!!

We have been using Blue Science for about 2 yrs now and have been very happy with not only the service we receive as well as the customer service. Taylor Turner has done a great job for us and always very helpful with my numerous questions I would have about my pool. When I would contact him with a question or concern his response time was always immediate and he never seemed frustrated with my many questions (as I know nothing about pools). I recommend Blue Science Pools to everyone. My husband is in residential real estate and we have referred Blue Science to our clients.
Thanks for the continued exceptional service!

My pool guy Bobbie is wonderful! It’s very important to him that his customers are happy, that’s a good quality to have. He lets me know when he is on his way. I appreciate that. Blue Science is a great company.

*Highlights-Blue Science left me with an empty wallet, a Bucket of Chemicals, a Broken Control Box and 17,000 Gallons of stagnant untreated water.*

I have been a Blue Science Customer for over 2 years. We have faithfully paid them thousands of dollars. My current situation has caused me to consider cancelling my service. Let me tell you what happened.

I was told last Wednesday that my Cynuric Acid was high so a pool fill was required. This service costs $500. Here is what I got for my $500. The Tech came out on Thursday and put the Pump in to drain the water. Then he left. Hours later I discovered that he had not properly connected the hose so it was leaking water in my yard.

I fixed the hose myself. I then waited for it to drain. After that I dropped hoses and began the refill. The tech showed up the next day late afternoon. The Pool was not quite filled. So the Tech took my bucket filled it with chemicals and told me to dump it in after I restarted the pool.

Then he left…

Once my Pool refilled I attempted to start it but the control panel was off. I frantically tried all the breakers and it stayed off. I couldn’t restart my pool. Prior to the Tech turning it off it was working perfectly fine.

My curious 10 year old Son stuck his nose in the open bucket of Chemicals left by the Tech and nearly burned his sinuses. I also have a curious puppy. The bucket is still outside because im uncomfortable putting it in the garage as I feel the vapor is dangerous.

My 17,000 Gallon Pool has been sitting in the hot Texas Sun for over 3 Days stagnant with no Chemicals in it and a dead control panel.

After I called twice a Tech showed up today with great sympathy but he wasn’t an Electrician and couldn’t fix it. So what do I do????

All I can think of now is to call the Town and get a City Inspector or something. I’m honestly not sure what to do. I’m concerned that very soon Algae will develop in the stagnant water.

As a long time customer of Blue Science I see no other option but to find a different Company. I cannot recommend anyone use Blue Science Pools.

This company is trash. They took over my pool cleaning and the pool was perfect. As soon as they took it over, the pool went green, they would charge me for extra visits when I called to demand they fix it immediately even though they messed it up. I stuck with them for 3 months and was only able to swim twice because the water was awful. I fired them, but they kept charging. My new company had my pool back to normal in 3 weeks and said the chemicals were completely wrong.

Run Forrest, Run. These guy dont even deserve one star.