HVAC reviews in The Woodlands, Texas

Isaiah was the technician that serviced our AC. We were very impressed with the promptness in responding to our initial call and his promptness regarding appointment time. Matter of fact, he called to see if he could come early. How often does that happen?! Isaiah worked steadily, never stopping until job was done. He seemed very knowledgeable and was very kind and patient in explaining the problem. We will most definitely use My Guys again and highly recommend them.

If I could give more than 5 starts I would, from the technician (Charles) to the customer Service team (Ms.Laura) everything was a great experience! Will recommend everyone to My Guys! My house feels cooler already 😅

Explained everything to me! I love when a company can let me know what the root cause of something truly was and how to fix it with out it breaking the bank for others! I felt comfortable and that they were very trustworthy. You can even track your technician which is so cool so you’re not just sotting there waiting for hours not knowing what’s up. It’s not often I get to leave a great review on someone and I’m glad I chose them!!!

I've used My Guys a few times for repairing my AC. Each time they were able to diagnose the problem extremely quick and make the necessary repairs. I haven't had them back recently only because my AC has stayed working and haven't had any more problems. I trust My Guys. The owner is well regarded, supportive and active in our community.

Hunter from My Guys came out and took care of a leaking T&P valve on our water heater. He was very polite, knowledgeable, and he provided tips on keeping our HVAC system working perfectly. I highly recommend My Guys and I will gladly use them again.

I contacted My Guys to inquire about cleaning my outdoor unit. I could see pine needles sticking out from the unit and knew ... that wasn't good! They offered a maintenance plan that was affordable! Gotta baby that AC unit in this crazy heat! I was offered an appointment the next day! I wasn't home when Hunter came by to clean the unit. I was emailed to let me know he was in route and a bio with a picture of him. After he cleaned the unit I got before and after pictures. I've never been so happy to see a CLEAN AC! Now I don't have to worry that it will be clogged and struggling to cool!

Called my guys and employee Hunter came within an hour, Hunter was great and had awesome customer service skills and explained everything to us in detail, fixed the issues and told us about your My Guys company's Monthly plan that could save us money so we enrolled in it right then and there. I will definitely be using My Guys for all our AC and heating needs in the future. Plus I like that they are in our neighborhood and very close to us.

I called My Guys A/C after I noticed water dripping from the overflow spout in my backyard. The scheduler I spoke to was extremely polite and knowledgeable. My technician Charlie Long came out the very next day at my convenience. It was the start of covid and Charlie took precautions to keep me and my family safe before it was mandated. He listened to my concerns and took his time in my attic throughly inspecting everything and checking my outside unit. He found that not only was there a clog, and my unit had a rusted, nearly overflowing pan, but also took photos of loose ducting that had been poorly sealed off by the previous homeowners after demolishing a bedroom. I was basically paying to cool my attic for no reason! Charlie gave me a quote with all of my options laid out, he had taken photos of everything to present to me while explaining the break down of the costs to repair. His prices were extremely affordable (even on a single moms budget) and he was able to explain, with photographic evidence, why I needed the repairs I needed. I felt very at ease, which everyone knows is rare in home repairs. The crew here truly are "My Guys", I would recommend them to anyone looking for quality, affordable, transparent, and trustworthy heating and cooling service.

We had an appointment scheduled for July 3, 2024. This was probably 5 days after I originally called them to get on their schedule. They confirmed by email and text multiple times even the day before the appointment. Our scheduled appointment time was 10am-12pm. No one called or showed up. By 1pm, I texted and asked if they were still coming. I called three times and left messages that same day. Even called on July 5th to see if we could reschedule for my July 3rd appointment because no one showed up. They were highly recommended and have good reviews, but all I can say is they are unprofessional and nonresponsive. I wouldn't recommend their services to anyone.

Ended up with My Guys through home warranty. They were very professional and straight forward on our AC issue. I had my original 1997 American Standard system replaced. Charlie stepped in and helped me with the warranty company as well when they started playing games. I had one other issue that Alex came out a fixed at 10PM to get us back up and running. These guys are great. I’ve found my AC guys in My Guys.

MyGuys was prompt and professional when they came to give us an estimate on our water heater repair. They were thorough and very informative while they were inspecting our equipment and explaining the repair needs. They provided multiple options at a good value with clear and helpful documentation on the estimate. We ended up not moving forward yet with the replacement project, so we don't have experience yet with their project execution.

We just purchased our AC unit 4 years ago and it went out last night. I called My Guys at 6:45am just to see if I could get their office hours. Someone called me back by 7:45am and I had a technician at our home within the 9am hour!!
I was happy with the quick response time and how quickly they were able to fit us in. Also the technician Hunter was great as well!

I replaced my complete system in May. 2018. My Guys A/C did an excellent job in the work. They were prompt and courteous and cleaned up completely when completed. The new system has cut my electric bill by 45-50%. It is very quiet and efficient.
Fast forward to today and the controller went out due to a power outage/surge we experienced this past Thursday. I called My Guys at about 4:55 PM and they came over right away and replaced the smart control unit this evening by 6:00 PM.
My Guys A/C provides excellent equipment and service and I highly recommend them for your heating and A/C needs.

I hesitated at first to find someone to fix my A/C after being told that my system was old, but I'm glad that we went with this company. Charlie was very responsive and quick in coming out to help with our old unit to patch it until we could get the new one installed. They went over everything really well, and I couldn't have asked for a better deal. The financing was nice due to the pandemic. The REME air filtration system installed also helped with allergies in my home by cutting down on the dust significantly. I now recommend this unit to all of my patients. As far as it goes, couldn't have asked for better service.

Purchased a new HVAC system from this company about 2 to 3 years ago and they warrantied parts and labor for 10 years. Called them to have my system inspected for a home inspection and they were quick and efficient. The tech that came out(Hunter) was very nice and comforting while he was in my home. Thanks My Guys for providing me with stellar service for the past few years!

After spending tens of thousands of dollars on a new A/C system, and being told all the work they did would be covered by their in house warranty, they refuse to fix the simple drain line they installed, telling us it was not their issue. So either they installed it wrong, or didnt install it at all despite it being on our invoice. The owner was very rude, yelled at us multiple times, and even hung up on us, all over a simple, cheap drain line. He refused to listen to any of our concerns. He said we were costing him too much money and he was not going to fix it for no cost. I would use ANYONE but this company.

Update: We had another A/C company come in and assess our system, we told them nothing, just let them figure out the issue. They blew out the line and said the issue was the drain line was going up before it went down to the drain and thats why it keeps filling up the drain pan and shutting off our upstairs A/C, whoever installed it (My Guys) Did it wrong. This is exactly what My Guys Tech told us was wrong the fist time he looked at it, but the Owner insisted that was not the issue even though he NEVER saw it, and told us the issue was not something they did, well it was, and now its working JUST FINE, we do not have to blow it out every month to keep it functional. Again, they refused to stand behind the warranty we paid for, very poor customer service

Great team and service, from start to finish. Appointment was set between 12-2, and the technician arrived around 12:30. Technician (Hunter) was awesome. Very informative, made sure to take time and explain what was going on and made sure that all of our questions, including up-front pricing, were answered before proceeding with the work. Finished work and gave us some advice and recommendations to help any future problems from coming up. We will definitely go with this outfit again, should the need arise, they are top notch. HIGHLY RECOMMEND!

My Guys Heating & Air Conditioning serviced our ac system and did a fantastic job! It was easy to book and I love that I got a text when they were on their way. The technician was very thorough and explained what needed to be fixed where I could understand. They took the extra time and answered my long list of questions. The techs were on time, clean, and very professional. I would definitely use them again.

I wish I could give these guys a negative star or no stars. Buyer beware, im forced to report these guys to the BBB. I got a second opinion and the reason my valve broke was due to their previous faulty work. I’ve asked for a return phone call and have yet to receive one after multiple attempts.

They still haven’t returned my call.

Update…. Still no follow up.

Update…. 3/23/2025 still no follow up. Im beginning to think they may not follow up.

Still a one star

We received great service the same day we called to report an issue with our heating system. We have used My Guys in the past and they have always done an exceptional job for us. We have used them for both HVAC and plumbing services. The technicians are thorough and professional. I can definitely recommend using this company.

Used them for plumbing services. They could not fix the problem on the first try. They did not charge me for the initial effort, instead scheduled for the next day and brought different equipment and products. Within about 20 minutes, the issue was cleared up!!

The technicians were friendly and professional. I’ve used My Guys for plumbing in the past and they always do a great job.