Reviews of local pros in Tomball, Texas

Complete disaster . Installed new HVAC system on my new build the duct work is horrible , vents condensate and did not even add the proper lines . Please don’t use this company . If they were not the original installer and i didn’t have warranty i would not even allow them to Fix what they destroyed . Go hire some professionals !

This business failed to properly design, install and commission the HVAC system in my new construction home (purchased in 2020). The system is a single split system with three zones controlled by actuated dampers. System deficiencies include no splash guard installed, zone bleed rate not configured, no barometric damper to relieve pressure buildup during low-flow operation, line set undersized for installed length, wrong diameter insulation was used on line set (1" vs. 7/8") causing liquid to fill insulation annular space, the furnace was not installed properly on its stands, the slope of the evaporator box and plenum were incorrect, and overall the quality of the split system hardware was poor. The system deficiencies caused performance and reliability issues which caused two compressor failures, a capacitor failure, and liquid accumulation inside the evaporator box which rusted holes in the evaporator box itself causing water to drain from the bottom of the evaporator box into the emergency pan during normal operation. Please note that the primary drain line was properly maintained and never malfunctioned. I attempted to address my concerns with the business via dozens of emails and phone calls. This included damage that the business caused to the condenser unit during one of the warranty service calls. The business refused to investigate under warranty claim and eventually resorted to name calling. The business only expressed an interest to investigate after I advised the business that I had hired another HVAC company to inspect the system. To compensate me for the cost of this inspection, the business offered to perform two seasonal checkups on the system at no cost to me, but made no attempt to identify nor rectify any of the system deficiencies. I believe this speaks to the lack of expertise within the business to design, install and commission HVAC systems of this nature. I ultimately made the decision to replace the entire system.

I noticed water damage in the ceiling, which is just below the attic floor where the HVAC unit sits after 5 years of owning my newly constructed home.

I observed condensate leaking out of the coil housing and I traced it back to the root cause due to a missing part which was not installed by Deep Blue Comfort during construction.

The missing part is the condensate pan extension and as noted in the manual it states "All condensate should flow from the pan extension to the plastic condensate pan and not leak into the coil cabinet or duct." Since the pan extension is missing, the water leaked into the cabinet and eventually through the attic onto to my ceiling.

Deep Blue Comfort is not taking responsibility to fix the problem their negligence and incompetence created claiming out of labor warranty and that they can't control if other contractors are working around a new home.

Honestly, I wish I could give this poorly ran company no stars. They messed up the install on the HVAC in my new build home. This resulted in mold inside the plenum as well as multiple wet vents. I ended up needing mold remediation due to this subpar work that occurred. I would have never used this company by choice. I’ve had so many service calls and I still have wet vents after 5+ months. We now have to get a new AC company since Deep blue is incompetent. I’ve never received my records after many request. I’ve put the request in writing as well as phone calls that Fallon, the owner - Miguel, and other techs won’t return. Why are they unable to give simple service records? My builder has even tried to reach out. My whole neighborhood has issues due to this horrible company! Not one resident in my neighborhood has had a good experience. There is a reason they only have bad reviews. Do yourself a favorite and DO NOT USE THIS COMPANY!

** The photos show mold inside the plenum as well as my wet vents. See for yourself the type of work they really do!**

It took over 20 visits and they were still unable to fix the issues they created during installation. But what else would you expect from a company that can’t even do the initial hookup correctly. They had insulation blowing all through my house and didn’t even bother to clean it up. My vents are still wet. Their fix was just to replace the vent. They didn’t solve the issue of what’s causing it. We had another AC company out to fix all these issues they created. Deep blue doesn’t return calls. I am still unable to get my service records. Do not use this company unless you like being lied to and having more issues occur.

Deep Blue has the contract with the builder who built my home. Allegedly, Deep Blue was not the same company who installed my system, but they were sent out to address my AC going out after 9 months. Brian was the technician that was sent out, and I was thankful he was able to add refrigerant as a band aid repair. He stated they will be back within 2 weeks to formally locate the leak, and make necessary repairs. I didn’t hear from them during those two weeks, and I failed to follow up myself. Well, my AC went out again and when I called them for repair, they said the evaporator coil was leaking bc I didn’t change my air filter and it created too much pressure on the lines and system. I was also told I’m responsible for the labor of $2,500 as this was caused by homeowner negligence. (First owner of house, lived in 9 months). I found it odd they were able to determine the problem all of the sudden. After two days of trying to get deep blue to my house for repairs, I decided to reach out to Davis AC. Davis did a thorough inspection and determined the leak was from the TXV valve joint, and it was a $1,600 repair. Mostly for refrigerant. The bottom line is, don’t trust deep blue. Getting in touch with service manager, waiting on service reports, and fraudulent diagnosis are complete red flags from any company that truly wants to serve its customers. I wouldn’t allow them in my house even if they said they build an entire new system for free.

Brian and his team did a thorough job of diagnosing the problem, suggesting the solution and executing on the agreed plan. The team arrived on time, conducted themselves professionally and finished the work before time. The invoice we received had a detailed description of all the work they did to replace the two gas furnaces. Brian came back and did the walk through with me and had one of his team members come back to complete what he felt needed to be done. Impressive!

Met Brian for a home comfort forensic issue. Brian is incredibly knowledgeable when it comes to building science and home comfort. He knows how to show us the invisible with his tools and techniques.

Thank you Crossway Mechanical for the help!

This company and there install crew way exceeded my expectations with how efficient and nice a job that they perform!! They had my 17 year old system out and had installed a new system in 4 hours. Re worked my duct work and had the house cooling in no time. If you want a job done right and installed they way it should be then Crossway Mechanical is your Company by far!! Thanks Guy's for making my wife happy and my life so cool...

Crossway is an excellent company. Their work is exceptional and the technicians are polite, courteous, friendly. My experience on several occasions has been positive each time. I cannot express how pleased I have been with this company and its owner, Brian.

Brian and his team are amazing! My downstairs AC went out at a very inconvenient moment; right before I had to bake a wedding cake. They started the work on time and finished sooner than expected. On top of that, when they finished you couldn't even tell they were here because they were so meticulous cleaning up after themselves. I LOVE the new system and the cake turned out great! I will definitely be recommending them to neighbors and friends.

Outstanding company, their dedication to their work and efforts to explain and hear your concerns is without equal in my experience working with other HVAC companies. I was impressed with their willingness to discuss design and explain the design they determined while also listening to your input. I used Crossway to inspect and document my homes system for builder warranty and to install a dehumidifier and couldn't be happier with their work.

I recommend this business to anyone looking for an HVAC company that really cares about their workmanship and image. With regard to cost, in my quoting they were competitive with others but provided far more value making it an easy choice.

As a good consumer we interviewed 3 companies to replace our old AC units. Per co-workers experiences we contacted Crossway to be one of companies we interviewed. Randy came and evaluated our AC units and gave us an education and not only told us, but showed us what was wrong with our units. He went the extra mile to help us, so it was a simple choice to select Crossway Mechanical, not for 1 unit, but for both of our AC units.
Day 1 of the install, the install team, 5 guys arrived 10 minutes early and knew exactly what they needed to do. They never saw the house before, but because a plan was already developed they knew what had to be done. They wasted no time putting down floor protection and getting to work. The install team worked through the cooler, wet weather for about 11 hours the first day. At the end of the day they even cleaned up stuff that wasn't even there mess.
Day 2 the weather had more rain and was even colder, but the team was back, again 10 minutes early and went back to work putting down floor protection and continuing where they left off. They worked about 9 hours on day 2. Randy inspected the work and helped them fine tune an item or 2, then Randy sat down with us and went over everything. Again Randy was very helpful and was able to explain in terms we could understand.
They do have to come back when the weather is warmer to fine tune the AC portion and check the freon level. Weather was too cool to do it properly. No fault on them, just something we have to do due to weather.
Both days they worked as quietly as possible knowing I worked from home and had conference calls. They were very respectful of my work.
So far we are a very, very happy customer. We are looking forward to there bi-annual service visits, as I am certain their professionalism will remain the same.

Brian and the entire team at Crossway were outstanding. The work and level of detail is beyond normal professional contractor work. The science behind the work was great and the personal service levels were extremely high representing a good group of people. No shortcuts wtih this company. Long term quality install. I'd use them again.

I've been a customer with Crossway Mechanical from day one, and my experience with Crossway has always been great/top service. The staff is friendly and especially my technician, Johan, who also delivers great service. Thank you, Crossway, and continued blessings!

Had an emergency AC issue around 8pm on a Saturday. Unfortunately, the on call service tech was already tied up with a previous customer. So, Brian personally showed up to get started. Let me sum it up - professionalism, courtesy, and fair prices. These are the guys I’ll be using from this point forward.

Update: Jose showed up for my 2nd appointment, during normal business hours, to resolve the issue, as previously discussed with Brian. After the second appointment, I am convinced this is the company to use for your AC needs. Jose found an issue that was missed last year by my previous AC company and the original installer. This was the best service experience I have had with an AC repair. A+

I am very pleased with my service by Crossway Mechanical. We had a terrible experience first with the contractor our home warranty company sent out. Our condenser coil was bad, and on backorder with the manufacturer for six weeks. The other contractor's tech was rude upon his initial diagnostic visit, he was unfamiliar with our system, and he did not even go into the attic. He was condescending and not cooperative with my questions. After he left, the owner called and told us no supplier anywhere in town had the part we needed. We then called Crossway Mechanical at our own expense, who sent out a much more professional technician. Their office was able to locate the part we needed in about an hour, and got it on order immediately. They scheduled the repair and sent out another great tech. He arrived right on time, he got the work done and made sure everything was functioning properly before he left. Even if we had not had the awful experience beforehand, Crossway Mechanical did great work, on time, and were professional in doing it. I would recommend them absolutely to anyone needing quality, urgent HVAC work done.

I truly enjoyed my experience with Crossway mechanical. They were very thorough, responsive, and offered the right options for our home. They even allowed me to try out the air purifier before purchasing. I really appreciated their transparency and quality of work and will definitely recommend to my family and friends.

AC technician Joey did an outstanding job. I appreciated his professionalism and his knowledge of the system. He was extremely helpful explaining what the problem was and was quick in restoring my AC . I highly recommend Crossway Mechanical to anyone who is in need of an AC company. They are great people, friendly, and have genuine concern for their customers.

This was a great experience. All options were explained in detail in a way that I could understand and all my questions were answered in a professional way. Brian came to my house on time as well as the work crew. All work was performed as detailed on the quote and there were no "surprises" after the work was completed. Brian came by to inspect the install after the job was completed. The was one item overlooked and he promptly set up a visit the next day to complete as promised. I did a complete install- took out existing system to bare floor and installed all new. Not only did they do the install, but spent an extra hour or more to verify all performance criteria fell within or exceeded specs. I recommend Crossway to anyone looking for a quality install with no headaches that might be associated with paying a few dollars less elsewhere.

Had a significant amount of work done by Crossway’s crew in only half a day. They did what they said they were going to do and job quality looks good. Brevin supervised the install and explained the new system. Would use again.