Reviews of local pros in Vinton, Texas

After our water heater started leaking, forcing us to turn it off and be without hot water, we found out that because of the type of system we had, our HVAC was going to need to be addressed in the replacement as well. Fabian came out and gave me great advice and a free quote. We were able to schedule the complete replacement very quickly. Jorge and his team installed a brand-new water heater, furnace, and air conditioner in one day. Elizabeth and the support team were super responsive and helpful. This was a great experience and I would definitely recommend them to friends and family. Thanks so much, FAS!

F.A.S. replaced my gas furnace. Elizabeth, in the office, was wonderful to work with. She was able to answer all my questions and did not appear to tire of my many phone calls. Elizabeth even to care of completing the warranty for me. Erving and Ramses did the installation this morning. They were pleasant to have in the house and did a great job of cleaning up after the job was completed. I recommend the company and will definitely use them again.

This company did electrical upgrades on two of my properties for HVAC installations. They completed the work in a timely and professional manner. I will use them in the future for sure 👍

I had professional work done by Jorge who came and installed a mini-split into my detached home on my property. Since the install I have not had a single issue. During the install I was quick to ask Jorge numerous questions on how the system works, what do’s and don’t to look out for and of course how long it would take. The work was completed efficiently and within a very timely manner and without hesitation all my questions were answered and satisfied with the knowledge and professionalism he holds. I would highly recommend Jorge 10 out of 10 times to family and friends.

By far one of the greatest A/C companies I’ve ever contracted. I was extremely worried about the bad reviews and mixed opinions of customers. After finally considering the company, they did an amazing job and their customer service reps were awesome and easy to work with. The technicians are fluent with explaining the issue, and get straight to the point. Highly recommend them.

Well as far as I know and seen Fas stands by there logo we fix it right.

I had work completed by Jorge on my home for a new A/C unit. The courtesy he shows and the professionalism he brings is unmatched. He respected my home and performed a phenomenal job without hesitation. My work requested was completed within a very good timeframe. All my questions were answered and broken down into a way a person like myself with no knowledge in this line of work could understand and feel comfortable when he left to know everything has been done correctly. I have currently referred Jorge to family and friends based off his stellar performance.

I had no problems with this business, they have excellent call service person Elizabeth, who assisted me with all my concerns. I rent my property, so all coordination was done through Liz. Technician arrived as scheduled and fixed some major breakdown keeping my tenants happy. Highly recommend this company for your AC related needs.

Aug 14: I submitted a claim through my warranty for an AC repair, and received an appt through F.A.S. for Aug 20th.
Aug 20: I wait for the technician to arrive, then I call their office and the representative said she was not tracking an appt, not received. I told her that I have had the appointment notice for a week now. Then she responds, "oh yeah, it just came in this morning" I was at their mercy and requested a different appointment date if they could not accommodate the 20th, they give me Aug 23rd.
Aug 23: Technician arrives on time, conducts a thorough assessment, no issues. Was done early in the morning. He tells me I just need to wait for the approval from the warranty and he can come back.
Aug 26: I follow up and speak with the same representative and says "We don't work weekends, but I am going to submit the work order to them now" At this point I think she just forgot, but as long as she submits it, then its fine
Sep 3: I check my account with my warranty and it says the claim was closed. I called them and they said FAS never submitted the work order so they closed it. I requested them to assign a different vendor because I have had AC for 3 weeks now.

10 minutes later I receive an email confirmation of a new vendor.
20 minutes later a technician (new vendor) calls and asks when I am available, I told him as soon as possible. He arrives within 40 minutes, conducts an assessment, GETS WARRANTY APPROVAL TO START WITHIN 1 HOUR while still on site. Gets my AC working within the next hour. SEP 3 input a new claim, SEP 3 got my AC fixed by noon.

I'm sure FAS has some great technicians, but there is an issue with their clerks managing work orders.

We had an air conditioner leak and put a claim in on our home warrant insurance we pay for. This company was dispatched, I took the day off from work to wait for them, we had been without air conditioning for over a week as the affected area was being dried out by fans and dehumidifiers. The tech showed up last call of the day Friday afternoon, I paid their fee. I stayed with him the entire time, there was a black condensating drain hose that was connected to other drain pipes the condensation water should have been draining through. This guy pulled the black hose off with his hand, blew in it with his mouth, then told me that should fix it. He proceeded to order a furnace for the A/C unit, through my home warranty because he said he may as well replace it, even though that was not the problem, he didn’t remove any of the panels to check for A/c problems he put the hose back on turned the system on again, and left. Not shortly after he left it began leaking again. I struggled w both this company to get the “diagnosis” turned into the home warranty people even though I watched him diagnose nothing. Choice home warranty is also terrible! Both the warranty company and this company were blaming each other for not being able to correct the problem. I asked this company to please come out and FIX THE AC and I would pay them out of my own pocket, the rude lady told me they needed to come and diagnose again and give me a quote, even though I had already paid them once through the home warranty to do just that, and wasted a day of work waiting for them. So I hired a different company to come out, the tech quickly removed panels of the A/C found that the condensation pvc trap was clogged, he blew the trap out with nitrogen verified it was draining properly, cleaned my coil also, which was still in great condition and solved the problem in about an hour or so. Both Choice Home warranty and this Company are terrible! Next step for me now is filing a complaint against them with the BBB. There’s a lot of things I can put up with, but in over 100 degree Texas heat having a broken A/C is dangerous for my kids. I even had to make a new appointment with the warranty company for them to come back, I was so upset the lady wasnt being in helpful, I did get into with her over the whole situation, because Choice warrant was telling me that they had not turned in a diagnosis to approve fixing the A/C. I did argue with her, then she refused to return to the follow up appt from Choice causing me to wait longer without A/C, finally I paid another company to fix everything.

Very informative and professional. Elizabeth took the time to explain everything clearly and made sure I understood all my options. Great service from start to finish! AC is working fantastic 🥶❄️

Alex and Cesar did a fantastic job fixing my ac unit. They kept me informed every step of the way and coordinated with my insurance company. The office staff was lovely and everyone was polite and professional. They are my go to place from now on.
UPDATE: The condenser pump got a clog and Cecil took care of it in about 5 minutes! How do you not love that level of service.

Our AC stopped blowing cold air. We used this company. They were not only very quick to come and diagnose the problem, but were also extremely friendly as well. I highly recommend this company!

Waited a week to get a call from them after my home insurance sent them our work order.

Whoever' best friend's, cousin's daughter was hired to schedule & answer phone calls.....y'all need to get someone that's actually professional and knows what they're doing.

First she said they didn't get the work order, then said it must've "slipped" after scrolling through her emails and finding it. Currently requesting a new company as she was of no help providing a date for them to come out.

What a waste of time.

The absolute best company we could have found to help us keep cool this summer. Daniel, Fabian and Fabian Jr. were amazing in every step of the way. Same day installation was fast, efficient, and truly price worthy. They helped finance and did not shoo us away like most a/c refrigeration and heating companies do here in el paso. They truly care about their work and doing it properly. I will be recommending them to everyone I can and calling them back for other properties of our own. Thank you again!!!

If you get assigned to them through your homeowner's insurance request a different one immediately. There is no adequate communication from This company it’s been almost 2 months without our appliance working. I never received a call from the supervisor as I had requested. Don't waste your time with them. They don't know what they are doing!

I had this Company come out and repair my mini split , the technician said it had a small leak and needed to be recharged. Once completed the unit works for 36 days and stop cooling again I called this company and told them that the AC stop working and they refused to help said that we only have a 30 day warranty. I would understand if this was a part or a different problem but clearly they did not repair the leak and now they want to charge me another service fee to come back out. I will call another company to properly repair this unit and never use them again. I do not recommend any one use a company that does not stand by the work they do.

Dispatcher Evelyn was a huge help and very respectful and helpful throughout the entire process. Everything about the experience was great. Every technician/dispatcher has been fantastic. Most recently Fabián Jr came out to do maintenance. Incredibly knowledgeable and great at his job. I recommend this company to everyone I know that needs this type of work done. Great experience all around.

After having have had Westside Air conditioning coming to service. Over 3 times and they kept saying it was the thermostat well NO it was the motor. Anyhow, after waiting for a month plus ,to get my heating going it was a relief when finally the motor was replaced. However, since they had removed my Ecobee and placed a generic thermostat I requested to have my Ecobee be placed back. It was declined …,,reason…. If they did that my heating wouldn’t work again. (Negative) even as older senior women , I know better, just because we’re old doesn’t mean we’re stupid. Needless to after so many phone calls were placed concerning my issue with West Texas Air conditioning in El Paso Texas …. finally.,,..,,,,,.. and
Anyhow I requested a 2nd opinion and F.A.S. Appliance and refrigeration was Sent.by goodness!!!!! Guess what my EchoBee thermostat is working !!!! fantastically well And none of this that it can’t be done. The young people that were coming ftom This Westside heating and were previous students that had just left their training school and what was needed here was someone that really knows how to do things or they should’ve gotten better guideance for this young men who deserve to work and learn on the Job.
Sooooooo, Thank You Mr. Cesar Rubalcaba from F.A.S. for your professionalism and knowledge!!!!! You’re the best!!!

They came and worked on my a/c units. 3 hrs later both of them went out and I was told they were fine.
UPDATE
The tech who came to my property swapped out my working capacitor for one that failed and was not working for one a/c unit. He also reversed the wiring on the other so the wiring for the condenser was on the fan and vice versa. This gave too much power to the fan and so it sounded like it was going out. 10/10 would never recommend them. They are not L&B and aren't part of BBB.

I want to thank Elizabeth from F.A.S for all the help she gave me helping me with my insurance on the replacement of my a/c and the technicians who replaced it, they did an excellent job.I highly recommend F.A.S applience.