Reviews of local pros in Windcrest, Texas

Had a great experience with Sherlock Homes AC. I called because of carbon monoxide concerns after my detector went off at 3am. After leaving a message, he later returned my call and made time for us the next day. He thoroughly and professionally inspected the system, addressed all of my concerns, and generously shared a wealth of information.

Im a homeowner and a real estate investor. Moving to a new area meant finding reputable tradesmen. In my past experience, paying a big brand company felt like the technicians are working for the company and not your interests. I chose to go with Sherlock Homes because i believe in supporting independent
small business owners but also because the technician is more likely to help you solve your problem rather than upsell you on a product or service.

Bryan worked diligently to find the source of my problem and narrowed it down successfully. He met and exceeded my expectations. His prices were fair and now I sleep better tonight knowing my family is safe.

I highly recommend Sherlock Homes. It was a pleasure and I look forward to doing business with them again in the future!

I have had the pleasure of calling Sherlock Holmes, twice now to come and repair our A/C. Both times he is always very thorough and takes his time to explain to you what the issue is. Bryan is great at his trade, but an even better person. Not only will you enjoy the service he provides but his attitude towards a difficult problem. Motivates you to keep a positive outlook on any problem you may face.

Sherlock Homes A/C (great name!) is absolutely fantastic. Bryan was patient, professional, prompt, and exceptionally competent at diagnosing an odd problem with my AC. After having 2 other techs come out to my house to try to fix my unit, I was told by both that I would need a whole new HVAC setup. At the point where I reached out to Bryan, I was merely trying to get different quotes for new HVAC systems. I filled out some basic information on Angie's List, selected three contractors that I wanted to hear back from, and almost immediately my phone rang with a call from Bryan (I am not kidding, it could not have been more than 90 seconds from my submission online to the time he called me). He started by trying to understand the problem that I was having with my unit and asked me some questions about what the other technicians had told me. After probing through a few questions, he had me check a few things on my unit while he waited patiently on the phone and walked me through some basic steps. From I was describing to him on the phone, he was not convinced that the other technicians had diagnosed the problem correctly. He was located in San Antonio, and I am in South Austin, but he was willing to jump his car and drive the two hours to my house. Right on time, he was at my door, and after troubleshooting a few things he came to the conclusion that the problem was not in fact with my compressor unit as I had been told. Not long after that my AC was blowing cold air again. Bryan saved me literally thousands of dollars by not having to replace a perfectly good AC unit well ahead of its time. I cannot recommend him highly enough, and he will be my FIRST call for any problems with this unit in the future.

One of the two air conditioning units in our home was not functioning properly for the last couple of years. A few companies have given us outrageous estimates, that were in the thousands. Until one night I found Sherlock Holmes & heating on a google search. Sherlock Holmes is the perfect name for Bryan’s Company. I called Sherlock Holmes after 8 pm on a Monday. I left him a voicemail after listening to his message to his potential new customers. He arrived at our home 30 minutes later. As soon as he walked into our home he began his investigation no questions asked. I thought to myself wow he is Sherlock Holmes. He identified the issues causing the air conditioning to malfunction. Before Bryan arrived at our home our kitchen would reach 87°. When he left the temperature in our kitchen was 69°.
Today I called Sherlock Holmes to request his services again. Once again Bryan figured out the issue causing the malfunction. The HVAC units in our home were installed incorrectly. I am sure the two units will give Bryan a run for his money for years to come.
Thank you again for your knowledge and professionalism. I no longer cook with an ice pack on my lower back.

E & M Lopez

Back in the month most Texans would call Helluary, I was fortunate enough to come across Bryan at Sherlock Homes. When he found out about my 94 yr old mother's heating had quit working, he made her a priority and repaired her furnace within minutes at an unbelievably fair price. So when my AC quit working there was nobody else I called. He came out and diagnosed the problem and made all the necessary repairs at my request. I had a choice of letting him get it back up and running, knowing that I was likely to have my capacitor fail sometime in the future, or I could have him replace it now and save a whole lot of money instead of having him come back. I chose now. Even then I couldn't believe how little he charged me. This man cares about people and is one of the most honest people I've met. Call Bryan at Sherlock Homes and do yourself a favor. You won't regret it and will save a small fortune doing it. Mark Mitchell

Let me tell you Sherlock was the 4th AC person I hired! When I knew my AC had problems I Sought out big names in AC businesses, their estimates were overpriced and going into unchartered territory with different kinds of systems, my house was built in 1920’s! So I went w/referrals from my investor friends, their referrals could not do the job the job, it was way above their heads, but they rigged the system anyway without letting you know it was beyond them !!Matter of fact my New systems, (I have two AC systems) that where newly installed from Former companies were being strained ! Costing me monthly in higher Electric bills, & killing the brand new systems!Oh the bad service I received before Sherlock!!
After Bryan’s guy came out and re-duct one of my AC systems, Bryan followed up w/a 3hour check of the work that was done by his guy!! He gave me details of the work that was done, & a thumbs up on working properly (show me evidence)!! He details the work he will do, & the work that was done!
Bryan is very professional, customer service oriented!
5 stars for their work, & he will be the AC people I deal with from now on, & his prices where fair!!
Thank you Bryan!!!

Fantastic service and professional expertise! This guy had all the latest and greatest AC technology, which made the diagnostic part of the service call focused and accurate. He is a true problem solver and I felt like he took extreme pride in his craft. He allowed me to shadow him and learn as he troubleshooted my AC problem. He was extremely thorough. I really appreciate great service coupled with strong technical know-how and Sherlock Holmes gives me hope that people still care about both! Highly recommend him for anyone with HVAC issues.

Abe

Recently had issues with my A/C, from I called to Bryan being at my door was within 30 mins. He quickly gave me a diagnosis and price. Very affordable, he resolved the issue and gave me some advice since my home is older. Highly recommend Bryan and i will definitely use him in the future if i have any issues.

After reading several positive reviews online about this company we decided to give them a call to see if they can end our ac problems once and for all. We have had issues with our ac unit for a year and a half now with a number of companies coming out to “repair” our system only for it to fail within a couple of months. Most recently we were told we needed to replace our entire system because it was too old and there was no chance of repairing our “huge leak”. We decided to get a second opinion and came across Sherlock Homes. We gave them a call and scheduled an appointment for the very next day! I was very surprised because 1. It was a holiday (4th of July) and 2. It was an evening appointment (which my husband and I prefer because we are so busy during the day). Within 1 hour Bryan had a diagnosis and had got our ac running like new! He spent the next two hours doing a thorough inspection of the entire unit and didn’t leave until all issues were addressed. This is something none of the previous repairmen had done which is why I believe our system kept failing us. They would fix the first issue they’d find, charge us and leave, only to have another issue come up in just a few short months due to their “quick fix” and we’re stuck calling another company out again and putting us out another couple hundred dollars. Bryan was very thorough and professional. He explained everything he was doing and gave us several options. Turns out we had a SMALL LEAK and didn’t need to replace our whole system after all. He saved us thousands of dollars and we couldn’t be more satisfied with his service. We will definitely be calling him for any future maintenance and referrals to friends and family!

Bryan did a great job with our HVAC. He even showed up to assess the initial problem late in the day when the weather was bad. He researched possible warranty coverage and really kept on top of it. It’s working great now. Would definitely recommend Sherlock Homes for repairs.

Quick review version: 1. Quick response. 2. Accurate diagnosis and repair 3. Reasonable cost.

Longer review version:
I woke up the other day, the COLDEST day of the year so far, to find that the furnace was not working. Of course it breaks down on the coldest day! Anyway, I was trying to remember the name of the company that had installed it 12 years ago, and drew a blank. Then I remembered that I had seen a Sherlock Homes truck in the neighborhood, and that his company is based in the area. So I went to the review page for Sherlock Homes Heating/AC and I was impressed, 5 stars overall. I read through and every one was very happy with their work - well, almost everyone. There were a couple of people who thought he was the worst person in the world, according to their reviews. It gave me pause, so I continued with his history, and it was 5 stars across the board.

I put a lot of stock in online reviews, to me it’s pretty much the only way to see if a service company is legitimate or not. Their history, except for 2 or 3 reviews during one period, were outstanding, so I decided to take a chance and called them. Mr Denardis, the owner, answered and when I outlined my problem, told me he’d be out within the hour. That cheered me up, as my house was getting increasingly colder. He made it out within the hour and proceeded to work, and within 20 minutes had a diagnosis and a repair proposal that I found reasonable, and I asked him to go ahead with the repairs. Within 2 hours he had my system fixed and also completely inspected and the bottom line for repair and overall system inspection was less than it costs me to get a plumber to knock on my front door, much less fix anything.

The furnace is now working great, and I’m very happy with Mr. Denardis’ work. I will not hesitate to use his company in the future. On a side note, Mr. Denardis is friendly and personable, and I guess some people were put off by that, to account for their critical review comments. If you want a reasonably priced furnace/AC repair by someone who takes his work seriously, but with a lighter touch in his customer dealings, I can recommend Sherlock Homes Heating/AC without hesitation!

I highly recommend Sherlock Homes for any heating or AC work you need! My wife and I had just moved into our house and the AC unit was not working effectively at all. I was very concerned we would have to pay for some costly AC repairs to survive the upcoming summer. But Brian's service and pricing really lives up to the reviews. He identified the issue after a few minutes and replaced the necessary part. Now our AC runs like it should! And the cost was about 5 times less than i expected it to be!

When you go with Sherlock Homes, you're choosing a small, local business. And thankfully, Brian seems to be keeping very busy. But even with how busy he is,he seems to do his best to accommodate everyone who calls and needs his services.

Recently had Bryan service my AC; I was not happy with my regular AC guy who I had been with many years. Bryan was patient in explaining my options and his recommendation but left the decision to me. I did my research and that made me more confident in hiring Bryan. What I really appreciated was Bryan taking the time to explain advances in equipment and how it might enhance my home's needs. His passion for his industry and for helping people is evident in his service. His installers, Philip & Jose, were terrific--showed up on time, very kind&polite, and left with all the waste materials! My original AC guy quoted me TWICE what Bryan did--and I am more confident in my choice of equipment and hiring Sherlock Homes. My overall cost was approximately $6500; a HUGE investment I cannot afford to get wrong. I strongly recommend hiring Sherlock Homes for your AC needs!

Bryan was by far the best experience I've ever had when it comes to a service tech. He was on time even at 9:00pm. He gave me great tips on some home mantanice and was really fair when it comes to pricing. I will definitely call him back for any work I need done on my ac and heating from now on. If your looking through the comments and wondering why this guy has so many good ones, it's cause he is that good! Thanks again Bryan.

Bryan the owner of Sherlock Homes came out in the evening to troubleshoot and find out why my AC unit was not working. Our unit has not worked properly since mid December and not worked at all for the past 2 months. I have had multiple techs come over to fix it and none had been able to give me a direct answer to what the problem was. I was told I needed a new system installed and quoted an outrageous price. I called Sherlock Homes since I saw how many 5 star ratings they have. Bryan was able to figure out what my problem was and repair my unit. He stayed to make sure everything was working properly even though it was late. I would recommend Bryan and his company to anyone. Bryan thank you for your honesty and saving me thousands of dollars.

Thank You- This guy saved us thousands of dollars on our repair bill. We had estimates from other HVAC companies to fix our gas furnace for $3,000 to $5,000. Sherlock Homes just replaced a part, charged us $59.00- and it worked perfectly the rest of the winter. I wouldn’t use anyone else. We were so grateful to have found him. Honest, reliable and affordable- What more could you ask for?

Wow! I can’t say enough good things about this company! Our AC went out late in the evening on a Sunday night. I was able to get in contact with Bryan and Sherlock Homes quickly and he was able to come out the same night. He worked late into the night/early morning to repair and get our system up and running! He was so knowledgeable and patient, spent extra time, even though it was late, to make sure the system was working properly. I don’t know when he finds time to sleep! He really saved us, I had a sleeping two year old in the house and needed our AC working during these hot summer days. Other companies were scheduling days out. I will never go back to our old company for anything AC related or maintenance, sticking with Bryan and Sherlock Homes from here out! If you’re lucky enough to find this company and this review, take my word, you can’t be in better hands. Bryan knows his stuff, will not try to sell you a new system and just goes above and beyond to repair and repair well. His costs were also very reasonable. House is still cool and system is running great! Thank you Bryan. From the bottom of our hearts, can’t thank you enough for your quick response and service! Forever customers!

Completely AMAZING service!! We first contacted Bryan at Sherlock Homes about 3 weeks ago because our A/C wouldn’t keep our house cool. Before Bryan came we actually had one of the big name HVAC companies out to take a look. The big name company told us we had a Freon leak and that we’d need to replace the unit as it was very old. The price? Almost $18,000 over 8 years!!!! We were speechless! Minutes later my wife called Sherlock Homes and asked when they could come to give us another opinion. Bryan said he would be over in a half hour and he was. During his entire visit he was so conscious to maintain social distancing i was amazed! I watched as he did his diagnosis and after a while he gave me the news...our 25+ year old A/C unit was fine!! He suggested a couple maintenance items and we happy to have them done for the couple hundred bucks he charged us. We were elated AND got to keep our stimulus checks!

Here’s the real kicker: When he left our house he mentioned we should be careful and make sure we kept weeds and vines away from the outdoor unit to keep it running efficiently. I thanked him and he left.

Today, about 3 weeks after his visit, he pulls up in his truck. I looked out the window and Bryan is trimming the bushes from around our A/C unit!! We didn’t even call him - he followed up and noticed I hadn’t done it, so he did it! No charge for the follow up! That’s service!

Completely professional, honest, clean and fantastic follow up. Highest recommendation!

FAST service. Technician arrived a bit over an hour after we called. He stayed late and was very thorough. If I had a complaint it would be the cost. But that’s the way things are with a/c repair.

This is the BEST company I've ever had an experience with. I previously had a company who came to check my heater and told me I needed all kinds of parts and that my heater wasn't cycling and that they had to order parts and that it would take 10 days to get parts, and all would cost 965.00. My wife said no when they were also trying to sell me a carbon monoxide detector. I told them we would get a second Opinion so I called Sherlock Holmes, and he immediately came out on that cold day, And I'm saying bless his heart for responding because it was like having an Angel in disguise. He immediately troubleshooted the system as soon as he opened the panel. They fixed my system immediately which didn't need any parts. And his only charge was for the inspection of the system. Brian had great attitude and we could feel his great energy, very nice, very polite, and courageous, He and his worker were very knowledgeable. And, I also want to mention that it was late and cold that night and despite all that they seemed glad that they were able to come out and help. That's why I say they were Angels in disguise. I truly want to Thank them and may God's light always shine on them and increase the prosperity of his business. I highly recommend them to anyone who wants an a truly honest and professional company. My wife and I are very grateful for their service. GOD BLESS.

Went over and beyond. Repair and installed an preventative ECM protector. Saved us $100s on repair and future expenses. Already schedule a maintenance call to our 2nd home. We called at 10pm and he was at our house right away. Has won my business thank you Bryan