Reviews of local pros in Midvale, Utah

Conor was incredible! On time… up front… honest… and forthcoming with all items needing attention with replacing our water heater.

Our old house added a couple unforeseen issues, and he patiently even took care of some extra work dealing with them, without adding it to the cost. Wow!!! You don’t see that much in the world today! I recommend Barlow Service Experts to anyone reading this review!

Danielle and Harry were very polite and gave me a lot of information in an understandable form. They could tell me they also use the furnace or products they recommended. They seemed caring. Harry reassured me that they could get things figured out and “make it right”. Well, Daniel’s said that, too! They are EXCELLENT representatives of the Barlow company!

Harry Biswell did a service maintenance today. Very personable. He showed me how to change the filter and a few other things. I appreciate his help and hopefully I can get him again next service.. thank you for your expertise!

Daniel and Gio, Were awesome. Neat and tidy. Great clean install. Left inside of house super clean, just like they were never here. Explained everything about the outside A/C unit and the inside Furnace. Spent extra time teaching us how the new thermostat works. Excellent Service!!! Final after living here 30 years I have a system that works!!

I want to make it clear that I'm writing a positive review even though I may not go with Barlow. The reason I'm writing a positive review is because Taylor and Danielle were very knowledgeable and thorough. The reports they write up and send you make you feel like you actually got something out of the dispatch fee, even if you don't choose their services. That said, the only reason I may not choose them is because I want to get a second opinion on pricing for a new system. Other than that, they did everything right - from putting booties on their shoes before coming in my house, to explaining everything in detail and showing me pictures from the video feed. All of it was very informative and I appreciate it greatly. True professionals in every sense. I think it says something great about a company that left a good enough impression for a positive review without a guarantee that they'll get my money.

That said, something has to give with the prices in the home service industry. It's not just Barlow. I've had other companies come out for different reasons, and they are all astronomically high in price for things that I can usually either do or learn how to do for a fraction of the cost. The cost is no longer worth the convenience for most things. Subscription models don't hide the true cost, and I just don't understand who is paying these prices.

Does the Barlow company have a conscience?

A couple of years ago, they talked my elderly mother into an UNNECESSARY new air filtration system on her existing 7 year old furnace. This new system uses an expensive filter that also requires Barlow technicians to come change the filter for the NOT-low price of an annual membership plus the cost of the ridiculous filter.

Now the filters are hard to get and when they recently came for a regular service call, the Barlow tech found some rust in the bottom of her now 10-year old furnace. Then they told that her furnace was going to break at any moment and she needed a new $8,000 furnace.

My mom is the sweetest person alive, lives alone, and in her words Barlow “double teamed” her. The technician completed the service and, magically, when he was done, another vehicle arrived at her house with a pushy sales person. Both of them made her nervous to the point she felt she had no other option than to agree to purchase a new furnace. I’m thankful she told me about it before the work could be done so we could get a second opinion.

The small HVAC business that came to check things out, quoted us half of what Barlow wanted to charge, told us that she wouldn’t need a new furnace for SEVERAL years, and that a little rust in the bottom of the furnace is normal for a furnace of that age.

Save yourself the trouble and call a small business. What these guys did to my mom was predatory and unethical.

They don’t even deserve 1 star!!!!!!!
Don’t even let them in your house! They told me several year ago that I needed a new furnace and A/C. A second opinion revealed we needed nothing.
Last week they did the same thing to my single elderly mom. Told her she needed a new furnace ASAP because me hers was going to break and she would freeze! They quoted her $7,919 (thag was a good deal because she has been paying them to do “service”). Thankfully I found out, got a second opinion from a pro who did a thorough inspection. Which revealed she needs NOTHING. Her furnace is only 10 years old. They are out there taking advantage of people and way over charging. The other pro said if he were going to replace the furnace it would be half of what they quoted. Shame on this company!!! The quote I attached is all
the info they gave her.
Call a small independent hvac company and save yourself a ton of money and don’t get taken advantage of!

Harry Biswell was my tech today. I was having my continued maintenance plan performed and Harry did an exceptional job. Both techs were both professional and informative. Harry was nice enough to take the time to go over both my previous appointments and today’s appointment so I could see the real time condition and how my appliances are aging. Once again Barlow has been great to work with but I especially appreciated Harry’s attention to detail and how easy he made it to understand what’s happening with our systems. Very Pleased!

Fantastic experience. Derrick was fast and very clear in his explanation of what was going on with our AC. The price was more than fair. 10/10

These guys are awesome! Emergency the weekend before Christmas and they came right over and fixed the issue. I can't say enough good things about Scott and Derek and highly recommend using them for any HVAC issues!!!

Absolutely fantastic. My home warranty company jerked me around and these guys came in to save the day. They showed up the next day, were honest about the problems, provided an accurate estimate and got me on the schedule quickly. Very honest and true to their word. Will be a customer going forward.

I've been getting bi-annual (twice per year) HVAC checkups from Paul Brother's since I moved to Sandy and they've always been an absolute pleasure. Easy to schedule with, communicative, and super thorough. It's great going into each season knowing my HVAC is functioning well. Highly recommend!

Love these guys. Amazing communication, customer service, pricing and work. So glad I found them and will call them every time for my HVAC needs. Scott is great!

Derek was great! He was able to service my furnace in a timely manner and gave me a very fair quote for the work. Highly recommend.

Professional and friendly tech came out to fix my heater. He found the issue in minutes. Answered all my questions without trying to up-sell me. Gave some useful tips. I know who I'm calling next time my HVAC goes out.

I have known Derrick Paul for 6+ years and he has always been honest and prompt in responding to all of my service calls. He came to my house on a Saturday and quickly diagnosed my problems. It turns out my capacitor was bad, instead of running a lot of unessary and costly diagnostics he was upfront and got my system running. I thoroughly recommend calling The Paul Brother's Heating and Air first. You will not regret it!! They will take care of you and will become your trusted HVAC company!

Super impressed with this company! Scott, one of the brothers, came after hours to my home and repaired our furnace that had broken yesterday. He was polite, efficient, and extremely reasonably priced! I called two other places who wanted to charge me a $69 fee just to show up and they were not even going to apply that fee toward a repair! I highly recommend this company without hesitation! Professional, affordable, honest, reliable and they didn’t charge me an after hours service call fee either! (another company I called wanted to charge me $149 to show up after 5 PM! - considered “after hours service fee”- Ridiculous!) I will recommend this company to everyone I know!

Awesome all around experience. Great guys. Honest, respectful, cordial. I knew I wasn't being taken advantage of and felt they always had my best interest in mind and not their bottom line. Would definitely use them again and strongly recommend them!

Hands down the best experience I've ever had working with a service/home repair company. Incredibly helpful and efficient, and generous with pricing. They'll 100% be the people I call for any future HVAC issues

Scott and his team are the most honest and fair people in the business. They care for their customers very much. Transparency every step of the way is given enthusiastically, at a low price too.

Couldn’t be happier with Paul Brothers. Great service! I was having some electrical problems on my ac that I couldn’t figure out. Scott came out and checked the whole system. He diagnosed and fixed the problem in no time. Thanks!!