Constraction reviews in Salt Lake City, Utah

Awful to work with. Poor professional skills, does not care for customer whatsoever. Required several visits by technician to try and diagnose furnace. Swapped a few components with no luck, furnace continued to malfunction. Hired a different technician with another company after recall period expired. They got it fixed and it was just a bad circuit bard that was still under warranty by manufacturer. Don't waste your time with these guys.

The technician himself was very friendly and knowledgeable. He fixed our issues satisfactorily. The thing that I did not like was the scheduling system. It took a full week for them to schedule the technician to come back and replace the fan. I also called and asked to be scheduled in the afternoon rather than the morning, but the receptionist basically told me too bad, that the driver was not going to waste time driving back to my location in the afternoon. Not very friendly or helpful.

The repair people are pretty good but their admin and communication sucks. They came to fix my AC and determined that a 20 amp circuit breaker was failing; It was tripping at about 10 amps and when it tripped it did not look tripped, AND you have to reset it 2 or even 3 times to get it reset. Which is why I didn't find it myself. The next day I got a message from them saying the home warranty people would not authorize the repair because it was just a tripped breaker, and they gave me the number and brand of the breaker and where I could buy it. I called the warranty people and they said they hadn't denied authorization, they hadn't even received any diagnostics. I called At Home and told them I knew the warranty people had not refusd authorization, they hadn't even gotten the info from At Home. 2 days later I called the warranty people again. They said they'd received the diagnostics and authorized the repair, and the At Home people should check their email. I called At Home, but you cannot talk to anyone but some message taker and passer, who said he'd pass it to the technician. I asked that he have them call me, he said he would. After 3 days they never did. I called them again, on a Thursday. This time I was told they'd had to special order the breaker, it should be in that day or the next. They scheduled my repair for the next Monday. In the first place, it appears they didn't forward the needed info to the warranty company until I got directly involved. I can only assume some jerk in their office decided it's just a circuit breaker, they won't authorize that, and did nothing. Then, after I told At Home that the repair had been authorized, and asked for the tech or someone to call me when they knew what was going on, nobody ever called. Finally, in case I ended up having to do it myself, I had checked with the local supplier they'd referred me to, so I knew they had 3 of them in stock. So the special order nonsense was just that, nonsense. It is an older breaker, which you MIGHT have to special order because they aren't used much anymore and suppliers sometimes don't stock them, but in this case the chance that someone had sold all 3 of a rarely used breaker in 2 days is pretty small, so it was almost certainly available locally. So did someone in their office just make another assumption, and special order it? Or is that just an excuse for why they hadn't even contacted me yet, let alone come and done the repair? Third, except for the initial "it wasn't authorized" message, which was a lie, they never once contacted me to let me know what was going on, even when I'd specifically asked them to. Finally, assuming that they do show up Monday, something that should have taken a total of maybe 3 days will have taken over 3 weeks. I'm just lucky that the stretch of 100+ degree temperatures days that we've had has gone back to "only" 90+ degrees, at least so far. As I said, the repair people are pretty good, but I would not recommend using this company if you need something done quickly, or want to be kept advised of what is going on.

Service ticket had 3 things to check out. They only checked 1. First tech dropped screws from ceiling fan, told us it had a short in it and NOT to use it. Second tech came out, re-tucked wiring stating it was fine and 1st tech didn't know what he was doing, said that first tech wasn't even an electrician ( hence not able to check out other areas ) and as he was leaving he hit the wall with a ladder. after 4 trips and 2 techs I have a wall very noticeably repaired with horribly streaky paint, both other areas never even checked and now they won't return the paint for me to fix it or return messages. Will let warranty company know what service they poorly provided.

I used At Home services through my home warranty company and was thoroughly impressed with their help. I had originally requested an electrician, but once he was in my phone, he ended up also helping with a few additional odds and ends that were a huge help. He explained everything he was doing, and truly went above and beyond to help me in any way he could. Can’t recommend them enough and will absolutely be using them in the future.

It took 2 months to get our toilet fixed. The first appointment was a no show and when we called to find out why they hadn’t even put it on the schedule after they had called me to set the appointment. The tech finally came out and was unable to fix it and said he would return. After not hearing back for a week we called and the office said it was fixed. After we told them it was not fixed at all and we still had a broken toilet, they scheduled an appointment for another week out. He was not able to fix it then and the exact same thing happened. We called after a week, they said it was fixed, we said it wasn’t, etc. It has taken 2 months and 4 visits (with us calling between every one) for the toilet to finally get fixed. There is a serious lack of communication between the office staff and the technician. We would have just given up on this company and hired someone else, but we had already paid the call out fee and I wanted them to finish what I paid for.

The technicians who serviced my washing machine were professional and quick. They gave a thorough explanation of what was wrong, gave a fair quote to repair and waited for me to talk with my husband to decide. They returned the next day and quickly repaired the washer, tested it, asked if I had questions, and showed me the broken part before Ilthey left. Polite and professional in my home.

I reported my A/C unit now working on 5/1 which was covered through a home warranty program. @Home Svcs was contracted. It's 7/2 and the unit is still not fixed. They have missed multiple appointments (which I took off of work to be home for); they have rescheduled other appointments at the last minute. I have a log of all the correspondence I've had with them, their tech and it's eaten up a massive amount of my time. The final straw was last Friday a tech was supposed to show up (which I took off work so I could be home to let him in). He never showed up. I called the office but no answer. I called again on Monday and was told they would find out what was happening but never called back. I called on Tuesday and was told they would discuss with the owner. As of Thursday morning, still no call back and no working A/C. Unbelievably poor service from the failure to communicate clearly and promptly, to failure to resolve the issue and maintain appointments.

This is the second company our home warranty sent out because the first company utterly failed. After our home warranty contacted them, they got in touch with us the next business day. Their tech, Mike, came out and politely listened to what i had to say about what the other company had done, then he did some additional diagnosing. he politely listened to our concerns, because it was an older unit. fast forward to next week, in which he had kept in contact with us, and he had gotten approval to replace our unit. They made the appointment with us and actually arrived an hour earlier than stated.
Awesome job Mike. we really appreciate your professionalism.

Absolutely the worst service company ever.. been waiting since last August to replace a part in my refrigerator. I paid the first time and they replaced a part. They never bothered to stick around to see if the part actually worked which of course it didn't so long story short and no less than 25 calls and many promised appointments with the new part... It's still not fixed. I spoke to them so many times i cant even count. I always got a promise that the part was in and they would be out to fix it on a certain day.. they would never show up. I was patient at first as they told me parts were taking a long time to get because of covid but its literally been 7 months and it's still not fixed. What's even more shocking is I have spoken to an alleged supervisor several times and he would always promise to call me right back with more information... I never would receive a call back. I finally just broke down and hired another company. I hope someone who cares what horrible customer service I have received reads this and does the right thing and refunds my payment!!

I have had a great experience with Chris, Antonio and their office team. Our A/C basically had a leak and for a couple of years the leak was just not evident so refrigerant refills were the past cure. This year Chris was the person who came out that was sent by American Home Shield warranties. Immediately Chris saw that the issue was a leak which was more visible. He refilled the refrigerant as we were used to, but he also placed an order in with the warranty company to replace our outside unit. Within a weeks period we were notified that a replacement was on its way and the team would be installing it. Today Chris and Antonio replaced our unit, it took them all but a couple of hours. Our house is now cooling up again and we feel better knowing that this is a new unit.
Thank you At Home Services and American Home Shield.

I had very bad experience with this company because of technician don’t know how to fix air conditioner properly he put wrong parts in June and blowup fan motor and other parts than they start play with schedule schedule because they make appointment and never show, I called again again and same thing repeat after few day’s they fix my air conditioner with wrong installation with wrong size motor and other part. I called them next days about not cooling properly but they Said my air conditioner is not proper size for this house. I had this air conditioning from 4 years and very good cooling but after they fixed it I had bill problem and cooling problem started. It cost me to increase my electricity bill up. My problem from June to October 26 still going on….

Be prepared to wait weeks for a Technician to show up from At Home Services, and making multiple appointments before they even get it right in their calendar. This was a Home Warranty matter that was scheduled in a three way telephone conversation with the representative of the Home Warranty company. After waiting for four hours, I called At Home Services: they denied ever having an appointment. I then called the Home Warranty company; another three way telephone call and At Home Services admitted their error, but I still had to wait for another several days before one of their technicians would come out to "diagnose" the problem of replacing our toilet. It cost me $45 to have the technician replace a valve (a 10 minute job) and identify that the toilet was actually missing from the bathroom (it had been removed by the mitigation team). Technician said, "I'll call you back in 45 minutes to tell you what toilets are available and to come back to install it." That was several weeks ago, still waiting. I finally had to do it myself. Their valve installation was also shoddy and inadequate. My suggestion: DON'T USE AT HOME SERVICES, USE THE COMPETITOR INSTEAD.

Mike was friendly and helpful. The job was completed on time and for a reasonable cost. We found them first because of the Home Warranty company and we would use them again even if the project was not covered. Thank you very much!
This was our service call today and the second time Antonio was the technician. Once again, an awesome experience. Antonio is the best and Victoria provides excellence in scheduling!
Antonio terrific! He always goes the extra mile. We will always use him whenever possible. Thank you very much!".

Found At Home Services through the home warranty company I was using. I fired the Home Warranty Company but kept working with At Home Services. Dale, my technician, was thorough, timely and very professional. I will use them again if the need arises. Word of caution: stay away from Select Home Warranty, they are NOT responsive and are very difficult to work with.

UPDATE: I had to replace the dishwasher. After three visits from At Home Services it had an awful burning smell. I called a different company and they came and unplugged the dishwasher. Ended up buying a new one.

My warranty company took forever to get a claim properly set up and sent out for our dishwasher, but when they did At Home Services sent a great technician to come look at the problem. Dale was on time and very friendly. He let me know the situation and was able to get the dishwasher up and working until we know if we'll get additional dishwasher motor replacement. Thanks, Dale for some great services!

I highly advise not using this company. I opened a service repair request with American Home Shield and was assigned to this company. The initial visit had to be postponed to another day because the technician was late. When he came the next time, he diagnosed the wrong thing and his supervisor had to come back a week or two later. When he arrived, he diagnosed the issue and said he would order the part. I’ve called countless times between then and now to receive absurd excuses, no ownership or accountability, and never once received a call back. I’m in a tight position because I am selling my home and the dishwasher repair was part of the deal. I had to hire another company to come and finish the simple job.

I went through Choice Warranty and they sent this company. The lady that answers the phones just argues with you. Someone keeps changing the times around and tells you they didn't. I was told by the tech he emailed me my receipt with his diagnoses. I never received it. I called the office and got the lovely argumented lady again. She refused to get a hold of the tech. She basically told me I had to get a hold of Choice Warranties. I got a hold of them and they said At Home Services needs to give me a receipt. This took two weeks and I am suppose to get my email today from At Home Services. Save yourself a lot of hassles and don't use this company. Most of Choice Warranty companies are low rated companies. Not worth the money.

This is the worst company I have probably ever dealt with. The only way they continue to get business must be because home warranties don’t know anything about them. If your home warranty assigns them to you, I’d urge you to demand another contractor. I had multiple appointments for repairs that I took work off for, then no one showed up. No calls to let me know or anything. I dealt with that on multiple occasions and didn’t think that alone warranted a review. But on my last scheduled appointment they took a $1000 deposit from me. Again, they didn’t show up. This time it was likely the home warranties fault, but I still got no phone call to let me know that they weren’t coming. They didn’t end up doing my service, but I had already paid them a deposit. The Manager/owner Chris refused to refund my money. The home warranty threatened them and he still wouldn’t refund. I tried to get ahold of him multiple times and he was ALWAYS conveniently “out of the office”. Finally I got him to respond via text because he refused to talk on the phone. The things he said in texts were revolting coming from a business owner. Anyway, 8 weeks later he finally told the warranty company the he would refund my money minus a $180 restocking fee. What in the world are you restocking on a service deposit, especially when you didn’t show up!!! In the end it took another month and multiple lies on their part to finally get a refund check issued. AND it was only issued for $820. I ended up paying them for the honor of fighting with them. At this point I will write off the lost money and NEVER deal with them again. I’d advise anyone reading this to do the same. Read all of their reviews... I am not the only person who has had these kinds of experiences with them.

First call about broken garage door spring was December 13th. Just received yet another cancelled appointment call. This is the 3rd cancelled appointment. They first came out just after Christmas to diagnose ( 2 week wait). 3 weeks or so after that they were schedule to do the fix. When the tech came out he realized he ordered the wrong spring. Then 3 scheduled appointments later all have been cancelled. Its now Feb 7th and we still don't have this issue fixed. If you want speedy service call someone else. Extremely poor service. Companies like this should not be operating at this level. If I were the owner I would be ashamed to call my myself a business owner. Don't tell people you can do something and not follow through. I tried to give them every chance to pull through. But the 3rd cancellation made me feel completed to let other consumers know that this company is very bad at what they do. The owner should consider closing the doors and maybe getting a real job not disappointing the Salt Lake Valley.

I was referred to this company for service on my air conditioner and had read the reviews and wasn’t feeling very confident with them. When the technician arrived I told him I wasn’t pleased with all the negative reviews. He introduced himself (Tony) and explained he was now the new owner and he had laid off all of the technicians that had worked with this company. He was doing all of the repairs himself until he could find well qualified personnel. He was right on time 11am on Monday. Determined what the problem was and submitted his recommendation to Choice before he left my home. He called me Wednesday morning and said he had not received approval from Choice. I sent Choice a message and explained that we were awaiting their go ahead. I had barely sent the message and Tony called and said he had received approval and asked if I was going to be home and he was on his way. He fixed the air conditioner and checked the vents inside. Claim was submitted; analyzed and repaired within five days. Tony is very pleasant and professional. I hope he and his company succeeds! Customer satisfaction all the way.