Constraction reviews in Salt Lake City, Utah

Horrible. Caused extra damage, Incapable of making a simple repair. Want me to file a new claim on a job never completed. Damaged structural beams, left personal belongings at my home and a mess in multiple areas. Broke a sink when their work was on a shower......5 visits to home with severe water damage ruining floors and ceiling...been 5 months and still won't come back to finish job, or even answer phones.
DO NOT USE OR TRUST THIS COMPANY

Dale and Todd were the guys the fixed both my fridge and dryer. Both were on time and very professional. They exactly know what they're doing and gets the job done efficiently. Hopefully will not need them both again or naybe in a few years but when I did, will ask fom At Home for both guys. Thanks

Dale and Robert came by to help with our kitchen appliances. They went above and beyond what we asked for. We just needed help replacing the kick plate on our fridge but the also vacuumed out the filter, and realigned our doors to make sure we weren’t wasting energy. Thanks you two!

Paid over $500 for a humidifier, they installed it in the Hot Water Pipe!! Water feed to humidifier melted and flooded my furnace room for hours! This took 4 days of time for them to do it wrong and wasted many hours saying they will be there at certain times. Voicemails are left unanswered I can't understand how these people are still in business. Avoid at all costs!

The technician was great. Not only did he fix what he came to do, he was willing to look at a couple other issues and advise me what needed to be done to take care of the issue. He would have even done one of them if he’d had the needed part. Really went above and beyond. I will definitely use this company again.

Literally one of the worst companies we have ever had to work with. Our home warranty sent them out to fix our secondary sprinkler system. Ezra (a rude tech) and his partner ended up breaking the city valve for our water and couldn't turn it off, flooding two of my neighbors yard. I had to call the city out to shut it off (which took 2 seconds). The city instructed them to dig it up to see what was wrong. Apparently digging is really hard because on the two occasions they came to dig they never dug it deep enough saying nothing was broken and that was as far as they could dig insisting nothing was broken. And yet kept trying to charge us 300$ to get it fixed. They never responded to the cities calls and so the city ended up replacing it. The techs were argumentative and extremely rude. They did in fact break the valve, they didn't know anything about sprinklers which was obvious when they turned our house water off for secondary water. We ended up having to pay 75$ for them to improperly dig a hole, break the cities valve, dig up and rip out sprinkler boxes without putting them back. Install a single sprinkler backwards (that we provided) used our tools, argued relentlessly and left trash. Actually we had to pay 175$ or more because we ended up buying the parts and doing the work. We informed our warranty company of everything and will not ever have them back on our property. DO NOT HIRE THEM FOR ANYTHING.

They booked an appointment than decided on not showing up for the appointment no call no show. Than when I called them they decided to reschedule me for 2 days from the next day. If you ever do service with them good luck. They probably won't show. I also have never heard a company use Covid as an excuse so much. They basically have horrible service and management at this place and all should be held accountable for their actions. Please Beware. Avoid at any and all costs.

Worst experience with a company ever. I don’t review things normally but that just speaks to how bad this experience was. My apartments ac is not working and we put in a work order about 2 weeks ago. We were told they would come that next Friday (we received a text confirmation), to which they no showed without notice. Then we were told Monday. They didn’t show up and didn’t give us notice. We call and they say they “don’t have a work order” but they’ll come later on that day. Again, no show with no notice. We were then told they’d come today to which they, of course, didn’t show and didn’t let us know. And if that wasn’t enough, once the window they gave us was over and we called - their office was closed. They also ignored our phone calls earlier today when we tried to double check to REALLY make sure they were coming today. Yelp says a lot of similar and different stories with this company, google should reflect that too. We’ve been living in a 100 degree apartment for nearly two weeks because this company won’t do what they have said they would do.

My stove and wiring to a light fixture quit working. I called At Home Services and Dale came out and fixed them. He was very professional and helpful, with excellent customer service. I will call them again when needed and would highly recommend there services.
Many thanks Dale.

Dale gave 5 star service, unfortunately the scheduling at the office is what brought the rating down. For the initial consultation I was told 4-6 and the technician arrived at 2. For the actual repair I was told 8-11 and they arrived at 1215. Apart from the scheduling everything else was great, both technicians were professional and provided great service.

TERRIBLE experience. This company was dispatched to my home by American Home Shield for a simple lighting/electrical problem. The service person was incompetent. He thought the lights were LED (they were not), he thought the bulb was overpowered for the fixture (it was 65, fixture was rated for 75) and when he started to pull down an originally installed can from the bottom rather than the attic, I stopped the work because I knew he was about to damage the drywall in the ceiling. I find it hard to believe that this individual was a licensed electrician. I will not be using this company ever again.

Had used another contractor without great results. Technician was great. Quick, knowledgeable and honest. Totally debunked what the other contractor had said regarding ordering a $600 part for our refrigerator. He merely change the settings . . . . and . . . . everything was fine!

I have had Antonio come twice to my home to repair plumbing issues for me. He is not only competent and professional, but he is a joy to work with. I would trust him with any of my plumbing issues and plan on having him back when I have plumbing issues! I have also referred other people to this business based on the work that he has done for me. I will definitely use At Home Services in the future because of the his work and professionalism!

Dale text me prior to heading over. He was on time and extremely professional. He took the time to answer all my questions. Stephanie was also great. She helped explain the diagnosis to the Warranty company to ensure coverage. Thank you so much for all the help.

Was assigned this company by American Home Shield to fix my refrigerator. They diagnosed the problem on 11/8/2020 then said it would be a couple weeks to get The part. The next day I got an email fro AHS stating the service was completed. I called AHS and told them nothing had been done. They called At Home Services and were told that the parts would be in in two weeks as they would call me. At Home Services never called me. I had to call multiple times to get an answer. They Said the parts were on back order and it would be two more weeks. It has been 7 weeks since I made the request and now I am told that the last part will not be in for another two weeks. If the part comes in and gets the refrigerator is fixed in the day they are telling me it will have been two months since I made the request. My family has had to make it through the holidays with a broken refrigerator. Neither At Home Service or American Home Shield have completed their contracts. Both companies are horrible. If you get assigned this company DO NOT accept it! Find a better company that will actually do the work.

Currently, two star rating. We have used At Home Services through our home warranty company AHS on several occasions with some good, and some bad experiences. At times they haven't done what they say they will do, or are delayed excessively in getting the work completed. I value honest companies (they do what they say they will do) and efficient companies (they do it in a timely manner), especially in service, and At Home Services struggles at times in these two categories. If they step up the service I believe they can be a good company but will need to make some adjustments to get it done, in my opinion.

We have been thoroughly disappointed in At Home Services! Mainly in their scheduling, customer care, and honesty with us.

We scheduled a mutual meeting time for our breaker box to be fixed last week, after waiting for two weeks for a part to come in. The appointed day arrived and no technician showed or called. Finally, a secretary called to inform us that they double booked us. In attempting to negotiate a return appointment, the secretary hoped for a couple days out, but she informed us later the next morning that it would not be for another week.

At Home Services missed three more appointments in a row( wed, thurs, and Fri), a total of FOUR! How does a company miss an agreed day and time FOUR appointments in a row?! Their second appointment was suppose to be the owner of the company and they guaranteed and reassured us our needs would be met.

I have never seen such gross negligence by a company in fulfilling their agreement!

This is the worst experience I've ever had with a contractor and I've worked with many. They were dispatched by a home warranty company to restore power to a circuit that lost power. They send one person out to look at it who could not figure it out. They sent another guy out who also couldn't figure out the problem. Ultimately they decided to rob power form another circuit to power the garage and cut a ton of holes in the wall to do it. Well, 60 days later the power failed again. It turns out they tied the two circuits together and could have solved the problem the first time by just locating the wire that had slipped out of the wire nut rather than improperly feeding the circuit with another circuit. It took a good electrican 15 minutes to figure out what had happened and fix it the way it should have been fixed the first time. @ Home Services had even sent out their top technician and this is what we got. I wouldn't call this company again if I was on fire and they were the only ones with a bucket of water.

I've seen some of the negative reviews, but my experience was 5 stars. They were quick to respond to the request for warranty request. And they were on time and got the job done quickly even though they had to leave and get a part at Home Depot. They did a good job and got my water heater up and running like it is supposed to.

We've had At Home Services come out to our residence several times in the last year. The company employees individuals with questionable backgrounds.

This week we've had a drain problem at our home and they sent out an older man in a white Toyota with a Yellow shell on the bed. The man gets out and he can't sit still, his hands were moving so much he looked like he was performing for TikTok and he was speaking like the old Micro-Machine guy from the Micro-Machine commercials, super fast. I wanted to give the guy the benefit of the doubt that maybe he could have been nervous and not using drugs, except today (2/21/20) he shows up and gets out and cannot walk. He had white powder coating the inside of his left nostril and he kept trying to formulate sentences but would deviate off onto a tangent about something completely unrelated.

Let's talk about his service. He came out on Tuesday and took pictures and said how he would attack the clogged drain the NEXT time he comes out. He then wanted me to pay the $45 deposit after he took only pictures. We paid the office staff because I didn't feel I could trust this man. Then he shows up today (2/21/20) and makes several excuses about why he can't do the job the way he said he was going to do it on Wednesday (2/19/20). He ended up snaking the drain with a snake that wasn't long enough for the pipe. He left and came back with a hose fitting to clear the pipe. He didn't end up performing that part of the work, my landlord and I did that for him.

It took 5 days to reach a resolution that we ended up performing ourselves. This company is not worth it.

We have had two very good experiences with At Home, which provided us with service requested through our home warranty. Dale fixed our oven and diagnosed our microwave (which was not easily repairable, so the home warranty is replacing it). His service was timely and very professional