Appliance Repair reviews in Sandy, Utah

My dishwasher has been broken for six months now. They have sent me the wrong part three times and all of their technicians are incompetent

Austin is awesome! He is professional, knowledgeable, highly skilled / "knows his stuff". He is kind and answered all my questions. Thank you Austin and Sears!

The first time he came out he said he hadn’t been given the house number so he didn’t find the apartment when I didn’t respond to email or messages. But he was competent when he got here this time.

Great experience with dishwasher repair. We love our old dishwasher so it was great to have it fixed by a knowledgable person. Thank you!

The tech was polite and professional. Very thorough. He took care of our needs today. So happy to have water to my fridge again after 2months

The repair man came to install a new part in my washer. He was quick and professional. Seemed like he knew what he was doing. From Sue Ann Abbott, Pleasant Grove.

Professional, friendly and timely service. Also showed concern for the many service calls that had to be setup with repair not completed.

My refrigerator was not cooling but this sears warranty contractor came his name is Austin had fixed 7/20 /24 but it’s totally was not cooling again after 5 days .i was trying to reschedule again 7/29/24 but his company text to me technician on the way to see what happened refrigerator but surprised he didn’t came to my house but he did on his paper work as he did everything got emailed from his company sears home warranty.i was trying to contact sears home warranty they never responded my call and even chats them websites I recommended please do not use this sears home warranty.thank you

Stove still doesn’t work! They replaced a lot of parts and our stove top, still doesn’t work.

I am having a horrible experience. They have sent arrival times twice and no call no showed.

Made me pay full price upfront to to avoid on site estimate price. Then impossible to get ahold of after taking our money

We payed an expensive price to have them fix our dryer. And can’t even get ahold of them to do the job we paid for! Worst part is they will send text messages of new arrivals times and then just not show up

Wild!

Austin was training a new man, Gene. Gene was courteous and professional, but it was Austin’s experience that resolved our problem. I’m really glad we had someone who knew what he was doing!
Follow-up - The original diagnosis did not fix the problem. This time Gene came by himself and correctly diagnosed it. Today when the part arrived he installed it. Hopefully this will fix the issue.

Austin came today as our Sear Service Tech and looked at our needs, gave us a breakdown of the problem and quoted us a repair price. He was professional and to the point while helping us understand our options.

Dave was super and was very knowledgeable and friendly. He was well prepared with necessary parts He had on hand in his truck that Sears failed to give him and I had to wait an extra week for parts to arrive. Thank you Dave.

The five star rating is SOLEY applied to Bret - the technician who repaired our refrigerator. He was terrific - smart, personable, timely, talented, thorough. I rated 5 stars because I want him to benefit.

However, the company behind Bret is awful, and I consciously chose that word. Without Bret, the company rating is zero stars. Cancelled three previous appointments with no explanation. Left the family without a kitchen refrigerator for months. Has no way to speak to a live body when things go wrong. The online systems will only show current appointment and no options to get further information. When I tricked the system into giving me a live body, the agent was surprised but refused to help, stating we could keep the appointment the system set long into the future, schedule even further in the future, or cancel. There were no other options, even after I pointed out the reason they scheduled us out so long was because of the company mistake in claiming parts had to be shipped when in fact the parts had arrived at our house weeks before. Customer service (except for Bret) is abhorrent - maddening - worse than I have ever experienced in any industry. I even tried to find the name of the CEO to contact him/her. That is a closely guarded secret - and I understand why. Except for Bret, this was an absolutely terrible experience. I would fire the CEO and executive team and start over. This is a leadership problem. Employees follow leadership. The board needs to do its job.

I know you will post my 5 star rating with pride. I hope you also have the integrity to post my comments.

This rating is not for Melissa H. but rather for Sears and their unforgivagle lack of a system that shows what the last technician did. I find it unbelievable that Sears doesn't have a system that documents everything a technician does, so that in a case like mine, where the appliance was making the same noises within 24 hours, another technician can easily see what was done, and thereby develop a new plan of attack to solve the problem. In stead, Sears left a new technician with no tools to work with, and they made me a very angry customer.

David was extremely courteous and efficient. He was knowledgeable and figured out and solved the problem quickly.

The tech misdiagnosed my dishwasher. There were many scheduling conflicts within their system that kept messing up times that someone was coming and now my dishwasher is still broken with the same exact problem after getting “fixed”. I was charged $546 after being told it was $490 and it’s been a hassle trying to get a refund back and not even sure if I will. Will never use them again.

This was the worst experience. The technician came to diagnose our fridge. After just taking a look around our fridge, the technician just determined that it was the seal on our bottom freezer that she thinks is not working as she mentioned that there are cool air leaking out. She didn't even looked at the back of the fridge to see if it could be any other issue. Well, she tried pulling the fridge out but couldn't squeeze in to take a look at the back of it. Other tech has been able to pull it out and push it onto the side to have a total diagnose of any issues. And, without looking in the back of the fridge, she misdiagnosed our fridge as compressor failure due to the seal on the fridge door not working properly so that the home warranty company won't cover to fix our fridge. I'm wondering if the "preferred vendor" is working with the home warranty company to scam consumer out of having to do any repairs. We checked the seal and it is working just fine. There is no cool air leaking out when we put our hands to it. Is not like the technician used any garget to detect any cool air leak. How can she diagnose it as the seal is broken without having a device that truly shows there are cool air leaking out? I am not convince! Our seal has been working fine as we have never has issues with it and there are no cracks or dent or broken pieces that would cause air leakage. Therefore, we paid them $75 for a lousy and careless diagnose just to tell our home warranty so that the home warranty won't cover for any repairs. People should be careful when using home warranty's preferred vendor to diagnose your appliance issues. They often diagnose other unrelated things so that the home warranty won't have to repair for you. And when the home warranty won't repair it, guess who gets paid more as one would normally let the company that diagnose the issue to do the repair and you'd need to pay them out of your own pocket. It's a win win situation for the home warranty companies and their "preferred vendors" and a loose loose situation for us consumers!

I never received information of when he was arriving until the morning of the appointment. Your website states you will get an estimate of the arrival time the night before and I didn’t. Plus you have an automated phone system so I couldn’t talk to anyone. This isn’t Austin’s fault. It is your systems updating people of their appointment and an 8 to 5pm window isn’t acceptable. Austin was good, although I didn’t appreciate him walking around with his shoes in our home. We have a lot of ducks in the area with much waste on the sidewalks. I would appreciate repair people to wear the booties over their shoes or remove them.

David gave me honest information zabout my washer. I find him very professional and courteous. Although the problem with my washer cannot be fixed he gave me guidance on future steps I could take..appreciated.

My Technician was EXCELLENT - some of the best service ever, but the scheduling process was clunky, and it was disappointing that SEARS Home Services didn’t have parts in stock for a SEARS refrigerator, and we had to wait for several days without our main refrigerator.