Plumbing reviews in Sandy, Utah

One of my new favorites
Jerry was courteous and took care of the need I had. Their shop and yard are neat and clean

I worked specifically with Michael Hammond at the Customer Service desk we have a moderate sized project going with tubs, tiles, faucets, and other fixtures. Just cutting to the chase I messed up on my first order, and something went wrong on the second.... BUT my point is when things go wrong you really know if you are working with a good company and individual. Michael went above and beyond to make my order work get it done right. Thanks for the great service, which honestly is hard to find sometimes. I will be back to Standard and Michael for all my plumbing needs.

Ordered a black toilet from this company through Amazon. The wrong item just arrived, it is white. Everyone is very unfriendly. I keep getting transferred around to different voilcemails that are all full. There is not one to help you. We just wanted to find out if we should start a refund, or try for an exchange. We are running out of time for our plumber to be on our project, and didn't want to get a white one again. Now we are required to bring a heavy toliet to a UPS facility, there is no option for a pick-up at our home. Ordering from somewhere else.

To begin with, Alexis is the saving grace of this business. They better do whatever they can to hold onto that salesperson. Give her a raise, a huge bonus, whatever she wants!

It’s not worth going into tremendous detail about products not being available due to supply chain delays. It is no one person‘s fault at the store, and I understand this. But we placed an order for many items a few months ago, carefully selected certain items we knew we could get in a reasonable amount of time, and ordered others we knew we would have to wait for. We were told that some of the items had come in, and upon receiving and then opening the packages discovered they were not the correct items. Meaning we had to order again and start from square one with the 75+ day wait. Alexis has helped us to handle exchanges and in some cases re-orders, though she was not the salesperson who originally took our orders. She has helped us clean up a huge mess that is ongoing, has located items for us that supposedly weren’t available, responds quickly to messages and has been cheerful and patient through it all.

I get that all businesses are affected by this mismanaged economy and stupid policies affecting ports and trucking. I get that people in the construction business are taking a lot of flack from their customers as a result. I get that everybody has a bad day at work now and then. So I’m not finger-pointing or blaming anyone or the store.

I AM saying, if you’re shopping at Standard Plumbing Supply, always ask for Alexis. And I’m telling Standard Plumbing Supply, give that girl a raise, because if it weren’t for her, we would have given up and gone somewhere else to finish our projects.

We own a local plumbing company and had an issue with being double charged, although the lady that handle’s the refunds was inconsiderate and dragged it on for seven full days, we called Eric at the Sandy location and he jumped right on it, he went above and beyond with our issue, we received our refund right away. Thank you. Eric, your kindness was greatly appreciated!

Their customer service is AWFUL!!!!! I have been on hold trying to get a hold of Alexis and she never answers. The individual who does answer is unhelpful, indicates "I paged her" but doesn't offer to do anything to help address my issue. Really disappointing how they treat their customers. Even after I ask for the name of the individual on the phone, they refuse to give it to me. I find it really odd. I am simply trying to track down an item we purchased that appears to be missing.

One guy said, "I could have her call you back" when I asked "what is the likelihood she will call back?" His response was "she probably won't"

He also said, "Yeah, I can see her (Alexis) she looks pretty busy getting stuff."

Didn't offer to go over and talk with her and see if she could take a call.

The line disconnected three times after I was on hold for more than 7 minutes each time.

Bought a Tub and shower kit. The specialist that helped me found exactly what I needed and at a great price. There are so many choices. Go in knowing the look you want and you won't be overwhelmed.

I went in here for a the common shower part and was told they don't carry it and just sent me somewhere else. Guess I'll jus stick with Home Depot.

Great customer service we had purchased a water heater there three years previous and a component went out on it. We thought we would have to wait for warranty parts, but they were able to give them to us right then the customer service is great here.

This app sucks can't look up toilet repair parts going to lowes

Super frustrating working with them. I’ve had to call in probably 15x (that’s not an exaggeration) to place an order for some PVC and couplings. The gentleman helping me was nice, but it literally took the entire day to get it placed and me needing to follow up many times. Just a game of phone tag and him checking on things (although I’d talked to other locations and they’d told me Sandy had the inventory I needed). I’d call in and the girl would have me wait on hold for 10-15 mins and then come on and say she’ll take a message. That happened 2x for me and once for my husband and it took hours for someone to call me back or me needing to call back in to follow up. This caused me to miss the delivery for that day so it had to be pushed to the next day. I’m currently still waiting for my delivery that was supposed to be here over an hour ago. I called in and all they tell me is that the truck left at 8:20 but no further info. My house is maybe 20 mins from this location. I have workers waiting at the job and we were originally told it’d be delivered at 8am. The second part of my order had to come from another location and they were equally as unhelpful with trying to figure out what time it will be there.

A couple times I was transferred to the Reno location and told they can’t transfer me back so I’d have to call back in and start the whole waiting process over.

There is just a huge disconnect here. No customer service. I wasn’t asking for much, but just trying to place a simple order and wanting to know how much it’d be and the soonest it could be delivered and it’s consumed nearly 2 days of my life haha. I could’ve just gone to a competitor and placed an order much easier.

Absolutely terrible service from Standard Plumbing. I’ve had to constantly follow up just to find out where my items are, and it’s been almost 6 months with parts still missing! They blindly transfer calls, and no one ever bothers to call back. The lack of communication and customer service is astounding. If you’re looking for plumbing supplies, do yourself a favor and go somewhere else. This is definitely not the place to get reliable service or timely deliveries. Avoid at all costs!

Don't go to this place my experience was horrible now I see why they are 3 star they don't even deserve that, absolutely terrible!!

I purchased all the finish plumbing hardware for my new house under construction at Standard Plumbing Supply, Sandy. My daughter, an interior designer, helped me pick the items we needed. We were shown the options and 2 bids were prepared by Becca Lyon. She did a great job helping us understand the features, comparing products in the showroom, etc. She prepared 2 competing bids and we selected one after making a few adjustments. It was a good experience and would certainly go there again, if necessary.

The store manager needs to step in and get the 5+ 20 something's sitting at the counter to get off their phones and stop twiddling their thumbs. We asked for help and they just pointed us in the exact place we came from and couldn't find what we needed. Extreme waste of labor paid to do nothing apparently, terrible service in the parts area. Show room was nice though.

Went to Sprinkler World today with a sprinkler line issue of how to make a connection that can be removed during winter. Jordan Castaldo was very helpful and solved the problem with some great ideas. Humble and knowledgeable. Great representative.

Huge shoutout to Ashley at Standard Plumbing Supply!
After about a week of searching online and through big box stores for a new Kohler trim color for our upstairs showers, my wife and I were at our wits’ end. On a last-minute stop to Standard Plumbing Supply, Ashley completely changed the game. A few photos and emails later, she had gone above and beyond—honestly, she might’ve just saved our marriage. All thanks to Ashley!

If you want to find a place where you can wander for hours without anyone asking if you need help then this is the place for you! Why have a showroom if there isn’t any customer service? Do you guys even want to sell me that $900 shower head?!

It’s the same every time I go here. People just sitting there on their computers, no one out that looks approachable. No one there to answer questions. Just the worst expierence every time. Never thought it would be so hard to buy something for my shower. Back to Home Depot/amazon I go!

Lance back at the counter is the best. Knows his stuff and is super helpful. Even climbed down in the dumpster to remove some fittings off a water heater we had just exchanged. Top notch dude and service

Corbin was incredibly helpful and so patient with me as I changed my mind over and over again. What do you recommend him and his knowledge and expertise. Thank you, thank you!

I was STRUGGLING to find the correct faceplate for my particular shower and Erik W. was able to step in and give me a hand! Purchased one right after our conversation -- can't recommend him/Standard Plumbing Supply enough, they saved me untold headache trying to find something that fit on my own. 10/10!