HVAC reviews in South Salt Lake, Utah

Eric M. did our duct cleaning and sanitation, and we couldn’t have had a better experience. He was incredibly kind, professional, and took the time to explain everything clearly. As new homeowners, we really appreciated how thoroughly he walked us through our system and helped us understand the cleaning process and improvements that were made. He truly put us at ease. By the end, it felt like we had made a new friend! Thank you so much!

Their 5 star reviews seem fake, with profiles that only have one review.

Edit-Here's my whole experience.
I bought a groupon, it expired. I called to make an appointment and use the credit to buy another service as groupon policy says I can do, the receptionist said no then I told them the policy word for word, they asked someone in their accounting team and said that its groupons responsibility. I put a review and emailed them and suddenly they want to honor it and claimed that whoever I spoke with was new, so I called them out and said the "new" employee spoke with the accountant and asked if the accountant was new- the current lady i was on the phone with redirected my question and I went forward with scheduling an appointment.

Okay so they honored the whole groupon at this point and a tech came out, everything was great until he tried to sell me additional services. High pressure and acting like my unit was gonna break tomorrow and like I was making the worst decision of my life when all I said was "give me a few days to think about it." Anyways, guy laughs and his whole demeanor changes. He went to clean my dryer vent, I showed him which one it was and he said "no its this one" and commenced to break my exhaust port outside of my house that WAS NOT the dryer vent. Wasnt replaced by technician. Anyways, on his way out, he claimed and was absolutely sure and arguing with me that I still had to pay them 44 dollars for the groupon after I was told earlier that it was being honored. After arguing for a minute, he called the office and confirmed that I was right. No apologies, just packed his stuff and left. I still gave him a 40 dollar tip but this whole thing was just annoying and aggressive and belittling. Oh yeah they also claim they're doing extra services of microbe testing as a "favor" as sales tactics and "i dont do this for everyone" when the test strip is probably a dollar or so.

THE POSITIVE- tech was informative and showed me what to buy and install (the things he was trying to sell me), I am now going to buy and install myself. A UV light above my AC coils and an ionizer below my blower motor. Way easy to install and significantly cheaper to do yourself.

Won't honor groupon policy. I have an expired groupon and it clearly states that the amount is still usable even if it's not the promotional value.

I saw an ad for Apex Clean Air’s $49 whole-house duct cleaning special and booked an appointment. The technician arrived early, was polite, professional, and clearly cared about doing quality work. After 20 years without a cleaning, he did a thorough job and explained everything well.

During the service, he offered several upgrades — honestly, it felt a bit like high-pressure sales at first. I let him know I wasn’t interested, and we moved on. However, what really impressed me was what happened afterward: my furnace unexpectedly stopped working right after the cleaning. The technician drove all the way back that evening to help, and the next day Apex sent HVAC pros who repaired it at no cost and even replaced my system’s circuit board (a $900 part) for free. The owner personally called and added a complimentary UV system to apologize for the inconvenience. That level of care won me over.

In the end, the result was outstanding. My system runs better than ever, and I even opted for one of the additional services (coil cleaning) that turned out to be totally worth it. I truly feel they stand behind their work and their customers.

Technicians John, Josh, and Trenton were great and owner Mike
all showed me how much they care about their customers.

Would I recommend them? Yes — absolutely. Just be ready for some upgrade offers, but know that they deliver great quality and stand by their word.