HVAC reviews in West Jordan, Utah

I recently had my old furnace repaired, and I couldn't be happier with the HVAC service I received. The whole process of fixing my furnace was outstanding, and I would definitely recommend them to anyone needing similar services. From the first consultation to the final repair, the team showed great professionalism, efficiency, and expertise. They offered a clear and detailed estimate, taking the time to explain different options and helping me pick the best solution for my situation. Luke and his crew were on time, respectful of my home, and worked hard to ensure everything was working perfectly. Overall, I am very satisfied with the service provided. Their attention to detail, commitment to customer satisfaction, and the quality of their work are truly impressive. I have no doubts in recommending Thomas Brothers Heating & AC Contractor to anyone needing HVAC services.

Thomas Brothers Heating & AC Contractor installed a central air conditioning system and a new furnace for us. The installation was completed in just four hours, and they did a fantastic job cleaning up after the work. We really appreciated the Sales Associate's easy-going sales approach. We're very pleased with the choices he guided us through and the overall cost. We also had them re-wire a bedroom in our fully remodeled home, and their estimate was quite reasonable. Throughout the project, we faced some challenges due to our older home, but Luke, the Master Electrician, showed impressive problem-solving skills and had a great memory for all the project details. He provided outstanding customer service. I highly recommend their services.

I had an excellent experience with the service and the team, especially Wesley, who was one of the best I've encountered in heater repair over the years. I’d love for him to continue handling my maintenance for both the air conditioning and furnace. His personable approach really stands out to me, which I appreciate. The office staff is also fantastic; they are always helpful and easy to communicate with. Wesley mentioned the membership protection plan, which I decided to sign up for. I chose this company years ago because they were one of the top options I considered. Another representative reached out to me, and after discussing the details, I was sold on their services. They even had my new units installed quickly, which was impressive. It's great to support a locally owned business that truly cares about its customers.

Definitely five stars! We had an issue with our furnace during a cold spell in West Jordan, and Wesley and Luke were able to come out the same day. They arrived on time, were friendly, and really knew their HVAC systems. They quickly found the problem, got the part we needed, and made the repair. They also took the time to explain what was wrong and how they fixed it. Before leaving, they made sure our whole heating system was working properly and checked the vents throughout the house. They were very honest, and I never felt like they were taking advantage of us. I highly recommend them and will be calling them for any future heating or air conditioning needs.

I had a problem with my heater not working properly and had two companies come out to take a look and give estimates. Each company had a different way to handle the heater repair. I decided to go with the option that made the most sense for fixing the issue, instead of the other company that seemed to offer a quick fix that might not help much. Now, after the repair was done, my heater is working great and keeping the house warm. I am very happy with the results and the good communication from the team.

Three years ago we had our old furnace replaced with a new system at our home in West Jordan. This past week, our furnace stopped producing heat, so we called for repair service. Even though it was a very busy week with freezing temperatures, they managed to send a technician, Richard, to our house within two days. The part that needed to be replaced was expensive, but thankfully it was fully covered under warranty. There was a slight delay since the part had to be shipped from out of state, but by Friday morning the new circulating pump was installed and our heat was working again. The next day, the furnace stopped working once more. Even though it was Saturday and the office was closed, I left an emergency message and got a call back within 15 minutes. Since the technician was far away, the service coordinator got in touch with the owner, who personally called me and came out to my house within the hour. He found that a control board was damaged, likely from a power surge. This part was also covered under the warranty, but the local distributor was closed. The owner made several calls and was able to get the warehouse opened so he could pick up the part and finish the repair that same day. The team has always been professional, fair, and truly cares about their customers. I highly recommend them for any furnace repair or heating needs!

I needed help with my old furnace, so I reached out to have it replaced with a newer, more efficient model. The team was really great at communicating and gave me a quote that fit my needs and budget. Jesse, the technician who came out, was very knowledgeable and skilled with the furnace installation, even though it was a bit more complex than usual. He was friendly and easy to talk to. After finishing the installation, I asked if the drain line could be rerouted to give us more space, and Jesse made it look even better and more spacious. The area looks great now. The team was very professional and helpful from start to finish. Great job!

Caleb is amazing! Early one evening, our furnace stopped working just as the temperatures dropped. I thought we were in for a long, cold night. I called Thomas Brothers Heating & AC Contractor, since they had fixed our furnace before. I left a message and was surprised by how quickly they got back to me. Before I even finished my morning routine, Caleb arrived. He figured out the problem right away and had our furnace running smoothly again in no time, and the price was really fair. Absolutely fantastic service!

double furnace install went great. got two new furnaces put in at my place in west jordan. they gave me the best price around and included a solid 10 year parts and labor warranty. service was excellent and install was done really well. planning to have them back when it’s time for the ac units. really happy with the team and hope they keep their fair prices because other quotes i got for the same furnaces were way higher. folks deserve honest pricing and good work.

I always trust Thomas Brothers Heating & AC Contractor for my ac repair needs. When my air conditioner stopped blowing cold air, I called in the morning and they showed up within two hours. After checking the system, Richard explained my old unit had finally given out. I decided to get a full replacement, including the furnace and blower. The next day, they came back and installed everything quickly and professionally. From the person who answered the phone to the technicians doing the work, the whole process was smooth and the service was excellent.

Jesse and Richard were very professional, respectful, and knew a lot about heater repair. They took their time to answer all our questions and explained how our heating system works in our home, instead of just trying to sell us something. We got several estimates from different places, and even had an outside expert look over them. Their estimate, process, and the work they did were outstanding. Knowing they are approved contractors also gave us confidence in the quality of their installation. I highly recommend them for heater repair!

Wesley, Luke, Jesse, and the team did a fantastic job from beginning to end. The customer service was great from everyone I spoke to, including the helpful office staff. Our heater stopped working while we were away, but the temporary repair was done quickly and worked really well. Because our heater was old, it was clear we needed a new one. We were a little nervous since it was our first time buying a new furnace, but Wesley took time to explain the differences between brands and models. He made sure to recommend only what we really needed, without any pressure. He also guided us through financing and rebate options, which made a quality heater more affordable. The installation was scheduled quickly and the crew were friendly and knowledgeable. If you’re looking for a reliable company for heater repair or replacement in West Jordan, I highly recommend them!

I had a great experience with Thomas Brothers Heating & AC Contractor when I needed my heater fixed in West Jordan. Wesley, the technician, was very honest and clear about what needed to be done. He was friendly, figured out the issue quickly, and replaced a part in my furnace right away since he already had it in his truck. He even arrived earlier than expected, which was a pleasant surprise. The price seemed fair, and I appreciated the helpful advice he gave me. I'm glad my heat is working properly now and will definitely call them again if I need heater repairs.

During a hot summer day in West Jordan, my family and I noticed our house getting warmer and more humid than usual. We had just gotten one of our regular HVAC tune-ups the week before, but sometimes small issues can be hard to spot. When our system started having trouble, Luke from Thomas Brothers Heating & AC Contractor called me back right away after I reached out and arrived at our home within an hour. He checked the refrigerant levels, topped them off, and then ran a full diagnostic to make sure everything was working as it should. Luke discovered the root of the problem—something that could have caused the compressor to fail if it wasn’t found in time. Thanks to his thorough work, our air conditioning was back to keeping the house cool, and we avoided coming home to a sweltering house in the Utah heat. I’ve relied on this company for nearly 15 years to take care of our HVAC system, and they always provide excellent service for our family. I highly recommend their team to anyone needing reliable heating and cooling help.

These guys responded fast, stayed late when needed, and did an amazing job fixing our old furnace in West Jordan. The furnace is about 50 years old, and most of the parts are hard to find, but they tracked them down and got it running again just hours after picking up the parts. Luke was very polite, friendly, and clearly knew what he was doing. We knew we’d eventually need to replace the whole system, but we weren’t ready for that yet. They went above and beyond to help us keep it going and found a solution that saved us thousands compared to a full replacement. They even made a custom part when one couldn’t be found! They genuinely care about their customers, which is rare these days. If you need furnace repair, definitely give them a call!

i often ask people if they remember their last really great experience with a company, and most can’t think of one. but i definitely can! from my first phone call all the way through to when they finished installing our new heat pump, the whole team made heater repair and installation so easy and stress-free. jesse handled everything professionally, and their price was the best out of four quotes i got. what i really appreciated was that there were no pushy sales tactics, and they were honest—other places tried to tell me i needed new ducts, but jesse explained i didn’t need to replace them. the crew was clean, reliable, and trustworthy. i highly recommend this company for anyone needing heater repair or a new heat pump.

We had an issue with our AC unit late on a Saturday night, well after normal business hours. Since we already have a maintenance plan with Thomas Brothers Heating & AC Contractor, we decided to give them a call. Even though the technician, Luke, was about 30 miles away, he arrived at our home in just 30 minutes. He quickly diagnosed the problem with our air conditioning and fixed it right away. The service was incredibly efficient and professional. Having moved here a few years ago, we weren’t sure who to trust for HVAC services at first. After trying several companies through the years in different places, none have matched the level of care and expertise we receive here. We’re very happy with our choice and highly recommend them for any AC repair needs, especially in the hot Utah summers. Outstanding service every time!

my husband and i were really happy with our whole experience having our furnace repaired by this company. we needed our furnace looked at and fixed before our family visited. from the friendly, no-pressure approach from the salesperson (richard), to the simple and fast scheduling, and the great job done by the technicians, everything went smoothly. we also appreciated the follow-up texts to make sure we were satisfied with the repair. there are a lot of furnace repair companies out there, but i would recommend contacting this one first. you won't be disappointed!

i just wanted to say how happy i am with the installation of my new gas furnace in west jordan. from my first call with the office to the final installation by wesley and richard, it was a great experience. the technicians were very professional and really knew what they were doing. they took time to answer all my questions and showed me how my new furnace works. the quality of their work was excellent, and i'm really pleased with how efficient my furnace is now. they even left my basement cleaner than before they arrived. it was a pleasure working with this team, and i would definitely recommend them to anyone needing furnace repair or installation. i'll be using them again for any future service needs.

Jesse came out to fix our heater when it stopped working. He was very friendly and really knew what he was doing. Jesse took the time to explain what was wrong with our heating system, went over the repair steps, and made sure we understood the cost before starting any work. He was professional and respectful during the whole visit. The heater was up and running smoothly after he finished, and we felt comfortable with the service provided. I would definitely recommend Jesse to anyone needing heater repair.

thomas brothers heating & ac contractor really lives up to their great reputation. when we woke up in a warm house with no cool air during a hot west jordan morning, we called right away. wesley came out by 9am and figured out it wasn't the thermostat, but actually a dirty sensor. he cleaned it quickly and got the ac running again. later, richard came over to do a deep clean and vacuum of our entire ac system. he also explained how everything works and gave us tips on taking better care of it. the service made our air feel fresher and cooler, and we could tell the system was running more efficiently. after this, we realized how important it is not to ignore small ac issues, especially after a remodel. joining their maintenance program was an easy decision. overall, we feel safer, more comfortable, and ready for the west jordan heat.