HVAC reviews in West Valley City, Utah

A couple weeks back, I had Thomas Brothers come out to my house to fix my air conditioner. They were actually the third company I called to help with my AC system, but I wish I had called them first. Even though they were busy, they made time to send their lead technician, Emmanuel, to help me out. He did an excellent job and was very patient with all my questions while he worked on the repair. I plan to call again in the spring for a full AC check-up to make sure everything is ready for the hot Utah weather. I highly recommend their service!

I've been working with Thomas Brothers for over five years now, both for my home and at my workplace. At my job in West Valley City, they take care of all the AC repair and HVAC maintenance for our building. Since the place is older and has 23 outdated heat pump units, things tend to break down, especially during the hot Utah summers. They always handle the repairs quickly and keep up with regular maintenance to prevent future problems. I’ve also worked with them to upgrade our system, replacing old units with newer, high-efficiency ones. They really know how to adjust and improve our HVAC setup, which has made a big difference in keeping everyone comfortable and helping us save on energy costs. At home and at my rental properties, they’ve serviced my furnace and central air units. I can always count on a call back, and they always show up on time, which isn’t always the case with other companies. Every experience has been smooth and professional, and I always recommend their AC repair services to friends and family.

If you’re looking for a reliable, local heater repair company in West Valley City, I highly recommend this team! When our heater stopped working and our house was getting cold, Taylor came out even in the evening to check it out. He found a leak in the system and made a quick fix to keep us warm until a new heater could be installed. When the new unit was set up, any small issues were handled right away. We just had our first maintenance visit, and the heater is working perfectly. I really appreciate the fast and friendly service—they made sure our home stayed comfortable!

Thomas Brothers really helped us out when our heater stopped working in West Valley City. Damon was the first technician to figure out what was actually wrong with our propane furnace—it turned out to be a safety issue, not just a simple fuel adjustment like we thought. He explained all our options, keeping our budget in mind, and also talked us through how the old ductwork in our house made things a bit trickier. They made sure to fit us into their schedule quickly since we couldn’t use our heater, and within a week we had a brand new furnace up and running perfectly. Every day, they showed up right on time, worked hard without stopping, and made sure everything was clean at the end of each day. We’ll definitely call them again for any heater repairs. The team is honest, hard-working, and really knows what they’re doing!

We recently needed help with our furnace at home and wanted to share how satisfied we are with the service we received. After our previous heating company stopped offering repairs, we were directed to a new team for any furnace issues. Even though our old service contract was no longer valid, the team was quick to respond when our furnace stopped working properly. Damon, Taylor, and Joe were especially helpful. They took the time to carefully check our furnace, explained what was wrong, and made sure we understood the next steps. While our warranty was with the previous company, the new team still did everything they could to make the repair process smooth for us. They even loaned us a portable heater to keep our family warm while our furnace was being fixed, which made a big difference during the chilly Utah nights. Throughout the whole process, everyone we spoke with was friendly, patient, and truly wanted to help. They went above and beyond to get our furnace back in working order, and we’re grateful for their hard work and dedication. We will definitely call them again for any future furnace repairs and highly recommend their service.

this hvac company is fantastic! their technicians really know their stuff and have the right skills and experience to figure out any heating or cooling problem. damon showed up right on schedule and was both professional and super friendly—he answered all my questions and made the whole process easy to understand. my heat pump was fixed quickly and now everything works great. living in utah where summers get hot, it's so important to have a reliable ac and heating system. i'm very happy with the service and definitely recommend this company to anyone who needs hvac help.

After our old furnace stopped working, we called Thomas Brothers for help with furnace repair and installation at our home in West Valley City. Arthur came out and recommended a new high-efficiency propane system along with a heat pump to keep our house warm and our heating bills down. He also replaced all of our old ductwork, which had been causing airflow problems, and made sure our hot water was integrated into the new heating setup. Arthur did a great job planning out where everything should go, moving the new furnace and equipment so they no longer take up so much space in our basement. He listened to our concerns and explained the options clearly, making us feel comfortable with each step. The removal of our old furnace and ductwork was handled safely and responsibly, with everything hauled away for recycling. The installation included a lot of detailed work with pipes, the new propane furnace, heat pump, hot water system, and a whole-house humidifier. It’s been several months since the job was finished and we’re very happy with the results. The house feels much more comfortable, our basement has more usable space, and we’ve noticed a big drop in our fuel usage. The heat pump keeps us warm during the milder parts of the year, which helps us save even more. Even though there were some minor delays, Arthur always kept us updated and was honest about the schedule. He made sure everything was up to code and even took extra steps to make sure we got the best financing options available. We really appreciate the professional service and the care taken throughout the whole process.

i usually called thomas brothers for my heater repair, but the last two times, they were really trying to get me to spend thousands on a whole new heater. before spending that much, i wanted someone else to check it. i sent in a service request late on a friday, and joe got back to me within about 20 minutes and was able to come out the next day, which was a saturday. he let me watch while he checked everything and explained what he was doing and looking for. after some tests, he figured out the heater was just low on freon and added some more. once we turned it back on, warm air was coming out right away and the system was working great, just like it should. this is how a heater repair business should work. instead of pushing me to buy a new unit, joe fixed the problem for a fair price and was honest about what was needed. he was super thorough and didn't pressure me at all. now i know who to call in west valley city when i need heater service.

When my AC stopped working during a hot spell, I reached out to Thomas Brothers after hearing some good things. Even though Taylor was busy, he responded quickly and made time to check out my unit that same day. He quickly figured out what was wrong with my old air conditioner and explained my options clearly. I decided to go ahead and replace the unit. Just a few hours later, I had a brand new AC up and running. The technician was professional, efficient, and really knew his stuff. I’m very happy with the fast and reliable service!

After having our old heater unit serviced for years, it was finally time for a replacement in our West Valley City home. Thomas Brothers gave us a fair estimate for installing a new system and worked with us to set up a convenient installation day. Damon and the team arrived on time, kept everything tidy, and were very friendly. They answered all our heater repair questions, made sure we were comfortable with the location of the outdoor unit, and let us clean out the closet space before putting in the new heater. We also upgraded to a digital thermostat that works with our phones, making it easy to control the temperature. The new heater is larger than our previous one and feels much more efficient. Plus, the office is taking care of the warranty paperwork and rebate forms for us, which is a relief. I would definitely recommend their heater repair and installation services to anyone in the area.

We needed a new heat pump and HVAC system for our home, so we reached out to several local companies to compare our options. The team that helped us did a very detailed assessment of our heating and cooling needs, as well as the condition of our existing furnace and HVAC setup. Their estimate was not only the best price, but also the most detailed and clear. When it came time for installation, Emmanuel and the crew made sure everything went smoothly, making upgrades for better energy efficiency and to ensure everything met the latest electrical codes. After the work was finished, they took extra time to show us how to use all the new controls and features for our system. Everyone we worked with was very professional, and we are completely happy with our new HVAC system.

As newcomers to the area, we needed a reliable company to take care of our HVAC system and in-floor heating boiler. Thomas Brothers had previously serviced our home, so I reached out to have them look at a repair we needed. Emmanuel arrived right on time, offered fair prices, and completed the job with great attention to detail. It was clear he takes real pride in his work and is dedicated to quality service. We’re glad to have found a trustworthy team for all our future HVAC and boiler needs.

Absolutely outstanding furnace repair service! I couldn’t have asked for a better team of technicians than Taylor, Emmanuel, and Manuel. They worked together smoothly and efficiently, almost like watching a well-oiled machine in action. As a retired jewelry store manager, I truly value when things are done right and people work well together. The crew was extremely professional, tidy, friendly, and clearly knew their way around furnace installation and repairs. If they ran into a question they didn’t immediately know the answer to, they didn’t guess—they made a quick call and got the right information. I really appreciated their honesty and dedication. Taylor and the team even pointed out a solution to a furnace issue I didn’t realize could be fixed, so I ended up adding more helpful equipment than I originally planned. The person who helped me choose my options was also fantastic—very patient, explaining everything clearly without pressuring me to buy anything extra. I felt like I got the best guidance for my home here in West Valley City. I especially liked working with Manuel. He didn’t say much, but you could tell he knew exactly what he was doing, almost like a “Jedi Master” teaching his team. I can’t recommend this company enough for anyone needing furnace repair or installation in West Valley City!

The team did a fantastic job installing my new furnace along with a humidifier system. They kept me updated about when the equipment would arrive and when they would get to my house. The furnace has been working perfectly. There was a small issue with the humidifier not starting because of a programming setting on the control panel, but they quickly scheduled a follow-up visit to finish the job. I got a call and a text to let me know when they were on their way. Joe and his team made sure everything was working just right before they left. I highly recommend them for any furnace repair or HVAC work.

we had a great experience from beginning to end with thomas brothers for our ac repair needs. we had just moved into our house in west valley city and wanted someone to check out our air conditioning system. joe came out and gave us clear, honest advice about our ac unit, letting us know it was still in good shape. we decided to sign up for their maintenance plan and added a whole-house air purifier to help with the west valley city heat and air quality. a week later, emmanuel and manuel came to do the regular maintenance and installed the new purifier. they did a fantastic job and made sure to explain everything in simple terms so we knew how to keep the system running smoothly. everyone was super friendly and easy to work with. highly recommend!

We recently had our HVAC system at our West Valley City home serviced, and I couldn’t be happier with the experience. The technician, Arthur, has a real talent for finding exactly what’s wrong and offering professional, effective, and affordable solutions. I’ve called on Arthur before, and there’s a reason his magnetic business card is the only one on my refrigerator—he’s reliable and trustworthy. This time, I noticed the blower on our heat pump wouldn’t turn off, even when the temperature was just right. Soon after, I started noticing a strange smell, kind of like when old electronics overheat. I called Arthur, and he came out the same day. After checking the system, he quickly found that the blower motor relay board had failed. He ordered the part right away, and within a couple of days, came back to replace the relay board. Arthur also included a seasonal maintenance tune-up, explaining how it would help keep our older HVAC system running smoothly for longer. Russell, who worked with Arthur, handled the repairs and maintenance. When everything was finished, I checked out the heat pump and it honestly looked and sounded like new! The cost for the repairs and service was very reasonable. If your heating and air conditioning system in West Valley City ever needs attention, I highly recommend reaching out to this team. They really know what they’re doing, and the service is top-notch!

Very friendly, Honest and a hard worker

He is amazing, works fast and is very fair

Excellent service at a fair price. Happy to support a small business.

So grateful for you promptness and amazing customer service! We are a lot cooler because of you!

The stole our money and didn’t come out i’m still waiting on my money. We will be taking this to court