HVAC reviews in West Valley City, Utah

I'm a pleased client. Arthur arrived an hour earlier than anticipated, and the ac unit was up and running. He demonstrated a deep understanding of the air conditioning system, from flushing out the sediment to replacing major parts and fittings. His service was exceptional, and he is a great asset to the ac repair industry. Russell did an excellent job, ensuring our home is cool. It took him a little while to troubleshoot, but the wait was certainly worthwhile. Taylor showed up early and him along with another technician quickly got to work installing necessary parts. They executed their job professionally, explained and showed me what they did, and cleaned up everything afterward. I'm a very happy client. Taylor was here before 8AM, immediately got to work assessing our ac units (3) on the roof in West Valley City. He addressed all my queries and will provide a quote for replacing one. Despite the intense heat, he did not complain once and maintained a high level of professionalism.

I have relied on Thomas Brothers Heating & Air Conditioning for many years to take care of my steam boiler. Their team is very knowledgeable, and they have taken the time to help me understand how to keep it running smoothly. Whenever I've encountered an issue, they have responded quickly. I never feel pressured to spend extra money; instead, they have guided me on how to avoid emergency calls during the winter. Since we adjusted our routine fall maintenance, I haven't needed to reach out to them in the colder months. I would highly recommend their services without hesitation. My continued experience with them confirms that they truly care for their customers, and their follow-up is outstanding.

Following a thorough investigation of furnace repair services, my spouse and I decided to reach out to Thomas Brothers Heating & Air Conditioning. The owner, whom we'll call Arthur, responded promptly and scheduled an appointment with us. Arthur was extremely professional and provided us with several options to consider. After choosing our new furnace and thermostat, we also opted for the 'Aeroseal' service. This turned out to be an excellent decision! The installation technicians, Manuel and Damon, arrived punctually in West Valley City to handle the installation. They were highly professional, polite, and careful with our property. They ensured to tidy up the area thoroughly after finishing the installation. Additionally, they patiently explained to us how to operate our new furnace, answering all of our queries courteously. Manuel and Damon are certainly valuable members of the team. We highly endorse the services provided by Thomas Brothers Heating & Air Conditioning!

We recently had our furnace units replaced in our West Valley City home and we're so pleased with the service we received! Manuel and Taylor were absolutely fantastic, treating our home with respect and showing incredible kindness to our dogs, which we truly appreciated. They took the time to break down each step of the furnace repair process, making sure we fully understood what was going on once the units were back up and running. Their professionalism and efficiency made the whole process seamless and stress-free, and they were fast in getting our home warm again. We can't recommend these guys enough to anyone in need of reliable and friendly furnace repair services. Huge thanks to manuel and taylor for their exceptional work!

It was a hot day, and my AC was leaking quite a bit onto my furnace. After trying to fix it myself without success, I reached out to Thomas Brothers Heating & Air Conditioning. Manuel answered the call and listened carefully to my problem. Even though they were fully booked for the day, he made an effort to arrange help for me. Soon after, I got a call saying that Damon, the owner, had finished his previous job early and could swing by to check on my issue later in the day. Upon meeting him, I immediately felt reassured and comfortable. He tested a few solutions and successfully resolved the leak. While he was there, he also took the initiative to repair a rusted duct beside the furnace. This minor AC issue led us to discover a potentially dangerous duct situation, and Damon made sure to fix it before leaving, ensuring safety for my family. I truly appreciate the excellent service, attention to detail, and the genuine care they showed. I’m grateful for the help and have become a loyal customer.

this was my first time using a furnace repair company, but several of my neighbors spoke highly of them. so, i signed a service contract and scheduled an appointment. they sent text reminders and called me 10 minutes before arriving. russell was very friendly, knew a lot about furnaces, and worked quickly. he checked the whole heating system, changed the filters, and told us to call the office to set up the next appointment in six months. he answered all our questions and was great with our dog. i would definitely recommend them after our first visit. an update: we needed to replace our furnace. on installation day, damon and his team let us know when they were on their way. when they arrived, they introduced themselves and thanked us for choosing them. they put down covers to protect our floors and quickly removed the old furnace, cleaned up the area, and installed the new one in about six hours. damon showed us how to use the new thermostat and set it up for us. he made sure we checked everything and were happy with the results, and they cleaned up before leaving. we are very satisfied with the service.

We had heat pumps installed in our saltbox house that previously had a pellet boiler and radiators. We were looking for air conditioning and a cleaner heating solution. Our home has numerous doors and windows, making the placement of the indoor air handlers a bit tricky. The team took the time to walk us through the different unit options, the installation process, and the overall design. Their thorough explanations made us feel confident in moving forward. Soon after, an employee came by to gather more details for the installation design. The scheduling was incredibly quick, which pleasantly surprised us. Even when we reached out with a few last-minute changes to the indoor and outdoor unit arrangements, the team was very accommodating and made it happen without any hassle. The installation crew worked seamlessly together and displayed great efficiency. There were no unexpected issues during the installation. They were friendly and approachable, always ready to answer our questions. We were impressed by how diligent they were in keeping our home clean; they vacuumed and ensured there were no marks left on the walls. By the end of the day, they powered up the system, and we enjoyed our quiet air conditioning. From the design phase to the installation, everyone was knowledgeable and professional. The team at Thomas Brothers Heating & Air Conditioning truly knows their craft, and we are grateful for the confidence and expertise they displayed throughout the process.

thomas brothers heating & air conditioning has been wonderful to work with. our warranty company sent them to fix our heater and take care of some ductwork in our home, and everything went smoothly both times. we had a problem where the warranty company didn’t want to approve our claim because another company had misdiagnosed the heater issue, but their team checked it out, talked with the warranty company, and helped get our claim approved. the receptionist always responded quickly, called to schedule our appointments, and let us know if a technician might be running late, though they almost always arrived on time. she made sure we got on the schedule as soon as possible, and their prices were fair compared to other companies. our main technician, joe, was fantastic—he answered all our questions, worked quickly, cleaned up after finishing, took photos, and explained everything he did that day. we appreciated having the same person for both visits, so he really got to know our system. we’ve been very happy with the service and will definitely call them again for any heater repair needs.

Thomas Brothers Heating & Air Conditioning responded quickly to my request for furnace repair and scheduled an appointment in no time. I reached out on a Thursday and had my appointment set for that Saturday, which was a huge relief during the hot weather. I appreciated the upfront information about the consultation costs in the initial response. The technician, Russell, was fantastic. He conducted a thorough inspection of the entire system, which was much more detailed than what I experienced with other companies in the past. He even went into the attic to inspect everything and explained in great detail how I could enhance my furnace's performance. Now, my furnace is running efficiently, and I couldn't be happier. The only reason I didn’t give a full five stars is that I haven't received the attic photos I expected. I highly recommend this company because Russell is incredibly knowledgeable and truly understands his work. The technicians I have dealt with before from other companies just can't compare to his level of expertise.

Recently, I had a new heater repaired and an AC unit installed. I had several firms come out to quote me, but Arthur, the representative who came out to my place, truly surpassed my expectations. He gave me advice that was beyond the scope of his visit, all aimed at improving my home's overall efficiency, and he didn't push me into buying anything unnecessary. Arthur was always available for any follow-up calls to answer all my queries as I was considering my choices. The technicians, particularly Damon and Joe, were exceptional. They demonstrated high professionalism, abundant knowledge, and were always willing to answer any queries I had during the process. They treated my home in West Valley City with the utmost respect during the two-day project, which I found very considerate. I would highly recommend working with this wonderful team for heater repairs and related services!

Recently, I had a fantastic experience with a team that handled the installation of our new heat pump HVAC system. The installers, Russell and his helper, worked efficiently to remove our old gas furnace and set up the new system perfectly on the first try. They were great to collaborate with and treated our belongings with care while moving things around. Plus, they did a wonderful job cleaning up after they finished. Before that, I had a smooth process for getting estimates for various installations, including the heat pump system. The estimator was easy to communicate with and made everything straightforward. The team also took care of all the necessary permits, which made the whole experience hassle-free. Overall, I’m very pleased with how everything turned out!

I first got to know this company when they were sent out to fix my furnace. I have always been impressed with how quickly they respond and how much they know about furnace repair. Their technicians, like Manuel, even give helpful advice on how to save on heating costs while they work. When it was time to replace my furnace, I made sure to call them. Even though their price wasn’t the lowest, the furnace they suggested was much higher quality than what the cheaper companies offered. The crew arrived right on time and did a great job with the installation. About a week later, I noticed some of the sealant had come loose, but after one call to the office, they sent Emmanuel out to fix it and he also checked the whole installation to make sure everything was perfect. I highly recommend this company for furnace repairs and installations.

it's pretty chilly here in west valley city this morning, but our new ac system kicked on right away and started working perfectly! thanks again for getting our new unit installed, even though it was a tough job during the hot season. now our home is comfortable and we feel good knowing such trustworthy people are in business here. after several years of ac repairs and maintenance, we are still just as happy with the service—always reliable, hard-working, and offering great value. once, taylor even suggested a more affordable repair option instead of the expensive one. can't beat that!

we recently had our old heater repaired and serviced and we're really happy with how everything turned out. from the start, russell, the sales associate, was very friendly and really knew a lot about heaters and what would work best for our home in west valley city. he answered all our questions and explained everything in simple terms, which made us feel comfortable about the repair process. emmanuel, who helped us with scheduling, was also very helpful and made sure to find a time that worked with our busy schedule. when joe and the team of technicians arrived, they were on time and acted very professional throughout the whole visit. they kept everything tidy as they worked and even took the time to show us how to use the heater controls and talked about ways to keep it running efficiently during the cold utah winters. we're really satisfied with the service and the care we received. it's rare to find such good customer support and we definitely made the right choice with this company for our heater repair.

We chose Thomas Brothers Heating & Air Conditioning to handle the AC repair and installation for our home remodel and are really pleased with the results! They put in a full Mitsubishi Mini-split heat pump system across six rooms in our house. It was a big job, but they finished it quickly and made sure everything worked smoothly. Russell, the supervisor, was both friendly and very knowledgeable about the process. Out of all the quotes we got, this company was the only one that offered exactly what we needed at a reasonable price. We would definitely recommend them for any AC repair or installation work!

I’ve called on this team several times for AC and heating repairs in West Valley City, and they always come through with top-notch service. Once, my home’s heat and air stopped working, and they got everything running smoothly again the same day I reached out. Another time, my family’s AC unit broke down, and they had it up and running within 24 hours. When the heat went out at my office, I called them late at night, and Russell showed up—he had the problem fixed in just a few hours. They even found and fixed an issue in my crawl space in about half an hour, after two other companies couldn’t figure it out. I really appreciate how fast and reliable they are with every repair. If you need help with your AC or heating, I highly recommend giving them a call!

When our furnace suddenly stopped working after a power surge, we needed help fast. Manuel came out and quickly found that the thermostat was the problem. He replaced it the next day, so we had our heat working again right away, which is important here in West Valley City. They also did some repair work on the vent elbow, and everything looks solid. The team always showed up right on time and made sure the repairs were fully done before leaving, even when they ran into some unexpected problems. They put in long hours to make sure our furnace system was running perfectly. We’re very happy with the service and highly recommend Thomas Brothers Heating & Air Conditioning to anyone who needs furnace repair or maintenance.

I recently had a problem with my heater—it was leaking water, which started dripping through my ceiling and onto the first floor. The first technician I called barely checked it and quickly said there was a clog and my pump needed to be replaced, quoting a very high price. I decided not to go with that service and looked up Thomas Brothers instead. Taylor came by the next morning and really took the time to look over everything carefully. He explained what was causing the leak and walked me through ways to prevent it from happening again, which gave me peace of mind. It turned out my pump was actually working fine, so there was no need for an expensive replacement. Taylor also installed several sensors to help monitor the heater in the future, and even came back later to finish installing one after the area had dried out. He spent a lot of time making sure everything was fixed and that I understood what was going on, all for a fair price. He was friendly, knowledgeable, and honest throughout the whole process. I'm really glad I went with this company for my heater repair. Highly recommend for anyone needing heater or HVAC services!

I had maintenance and cleaning done on both my air conditioner and heater. Damon was the technician who came out, and he arrived right on time and was very friendly. He took his time and made sure both units were working well. My furnace is older, so Damon suggested replacing a capacitor that wasn’t working quite right to help the furnace last longer. The price for the part was very reasonable since there was a discount on parts. I would definitely recommend this company for any AC or furnace repair work. Damon did a fantastic job!

Thomas Brothers repaired our furnace and did an excellent job from start to finish. Joe explained the repair options and walked us through the estimate, which made us feel comfortable with the whole process. The office staff helped us with all the paperwork and quickly scheduled our appointment. The technician who came out was professional, polite, and took the time to answer our questions about how to keep our furnace running smoothly. We had a great experience and would definitely recommend this company if you need furnace repair or heating services.

I highly recommend Thomas Brothers for furnace repair! They have installed and replaced my furnace, along with helping with my air conditioner and other home equipment. I always make sure to schedule my regular maintenance visits in the fall and spring to keep everything running smoothly. I trust their service completely. Today, Damon came by to service my furnace and installed a new water filter at the same time. He really knows his stuff and always explains everything clearly. I feel confident that he only recommends what I actually need. When I reach out for help, someone comes out quickly and gets the job done right. I’m completely satisfied with their furnace repair service and attention to detail!