Home Services reviews in Alexandria, Virginia

I ordered a grill online from Lowe's to be delivered and assembled at this location. The grill was delivered promptly but the assembly took weeks longer than it should have. When attempting to call for information regarding the grill, the customer service desk would let the phone ring for 5 to 10 minutes before ending the call. The actual store is ok, but if you need help or service, go to a different location.

Came looking for a stove pipe for my wood burning stove. It was hard to tell online what parts where available in store, and when I got there they where out of the part. Not a great selection of parts for my fireplace project. That said, the staff was helpful and the store wasn’t particularly busy in comparison to other hardware stores in the area.

Can you give Zero Stars ? If so this store deserves ZERO. I have filed two complaints in the last two weeks on the Lowes Corporate Complaint Line that this store has the worst customer service I have ever experienced. Clearly they don't care because many before me have complained about the same thing. #1 They don't answer the phone. When they do, they often hang up on you immediately. I even called from two numbers and they hung up on both, one right after the other. #2 When you make a complaint they never get back to you ( I was told the last two times that I would hear from a manager within 24 hrs. It's been well over 24 hrs on both calls. In fact it's been many days. We ordered new Bespoke appliances to the cost of almost $6000 in February. We got our fridge and washer but no stove. We have been told on multiple occasions it's being delivered but doesn't show up. The last date was Memorial Day. I said really you are delivering on Memorial Day? So we stayed home and it never came. We have called the corporate complaint line with no help or response. Last call I was told the store manager will be contacting me and we will have an answer in 24 hrs. That was 72 hours ago and still no call. I will never buy anything from this store again. I highly recommend you consider going someplace else. Sadly like many stores the in store experience is just as bad you are lucky if you can even find a person to help. I am old enough to remember when Lowes and there #1 competition had experts in every isle. Boy have they fallen from those days when you could get help from employee's who actually knew the area they worked in. This place needs to fire the current management and any employee who gets caught just answering the phone and hanging up. I am posting this on the garden center side as well so that maybe it gets some attention. My experience wasn't with the garden center but many shoppers stop in both so hope this helps people see what you will deal with in the Home Improvement side sad when a store has so many complaints that are never addressed.

This place is horrible they never answer the phone we are trying to find out where our stove delivery is at for 3 weeks now and to get a person is impossible. They told us it was being delivered on Memorial Day LOL and they never showed calling now on two different phones an no person ever answers. We ordered all are appliances together but someone entered them all as separate. Been months waiting out new Kitchen is almost complete but we still have no stove. My next call will be to go to corporate because this store manager should be fired. How can you run a store this big an Jo person from customer service ever answers the phone? Seriously try it for fun call in and see if they answer I guarantee you they won’t and sometimes they answer and hang up that’s really fun when they do that.

I placed an online order to be fulfilled by Lowe's of Alexandria. They cancelled the delivery at short notice (actually during the delivery window) without providing any explanation. I tried calling multiple times, but they did not pick up. Corporate Lowe's was unable to get in touch with them as well. Eventually I drove down there, talked to four different reps for over an hour and in the end they found my item on an upper shelf. The service was totally unprofessional throughout, with staff blaming each other, making inappropriate jokes and ignoring the intercom calls for them. I will say several staff-members made a genuine effort to help me, and I did get my item in the end. However the organization is a total shambles, from corporate to the individual store. I'd recommend ordering from an online-only operation, as the big-box hardware stores give priority to the in-person customers.

If I could go back in time and tell myself not to order appliances from Lowes, I would. Save yourself hours of frustration by choosing another retailer, any other retailer--it will be the best decision of your life. I've been working on a simple appliance delivery and installation for more than TWO months. This is not an exaggeration. This is something that could easily be resolved if someone at the store actually picked up the phone. When I call this store, the phone rings and rings, sometimes for more than 20 minutes at a time, until someone picks up the receiver and hangs up the call. I kid you not. I've called outside electricians and plumbers to complete most of the work Lowes promised and I already paid them for. Unfortunately, I cannot post this review with zero stars, which is what they deserve, and this is the only reason they are receiving one.

Zero stars if I could.

On multiple occasions I have waited more than 30 minutes for someone to deliver items to my car after checking in through Click-N-Collect. Orders are never ready despite being notified they are.

They absolutely NEVER pick up their phone.

Customer service is abismal on a great day.

These are not isolated incidents and have happened numerous times. Go to Home Depot instead.

I only buy from here as a last resort.

Horrible experience trying to order Bali shades. Originally worked with fabulous woman (who has transferred stores). She set up measurement of windows ($35 which would be deducted from installation fee .. $25 per window). The measurement person was here last Thursday a.m. and filed info w/Lowe's later that day. I have called the store numerous times and let the phone ring 30-50 times and have not had anyone answer in the Home Decor dept. I called the 800 number and spoke with a very helpful woman who could do nothing for me other than she wrote an email to the store explaining I needed someone to contact me. That was 2 days ago. I just called again and got no response. Being extremely frustrated, I just called Home Depot, someone in Decor answered the phone immediately and I have an appt. with them this afternoon. I am more than willing to forfeit the $35 fee for measuring just so I can deal with a store than actually have people that can help me place my order.

If I could give 0 stars I would.
I went to Lowe's on April 6 to buy a dishwasher. I walked around the dishwasher section for 30 minutes looking for someone to help me. Finally a merchandiser walked by and offered to find a salesperson. When that person came out I told him what I was looking for and asked him about the one I was looking at. He said that was a good one--and then proceeded to get me to put the purchase on a Lowes credit card to save $100. He promised that I would have my new dishwasher within 1 week. When I tried to check on my order, there was no record of it anywhere. The store never picked up the phone, it didn't exist online and after multiple attempts, I was told I needed to schedule my own installation. At this point I asked to cancel the order since there was no reason to schedule the installation if they were unable to find out where the dishwasher was. I was told that would not be a problem and I would get a refund to my new card in 3-10 business days(from 5/2).
It is now August 9. I continue to get calls from the credit card company. Customer service sends me to Synchrony bank who sends me back to customer service who sends me to the local Lowe's where I made my purchase. They do not answer the phone. I am beyond frustrated and strongly urge you to stay away from Lowe's or at least only shop online.

Horrible customer service. Just called to ask if they have something in stock and the guy was very unfriendly / unhelpful.

Excellent experience shopping there today. A nice lady, if I remember correctly her name was Laura (but I do remember she is a district manager), was very helpful, very professional, gave me a lot of advice, it was a true pleasure talking to her.
But I must say all the staff was very polite, friendly and helpful, there was a large selection of different plants and other items for a garden and I left the store as a very satisfied customer. Thank you.

I wish I would have given this Lowe’s to the lowest star that deserved. The Richmond Highway Alexandria VA store has full of useless folks and it’s going downhill. I saw an advertise of a riding lawn mover for $1499, I came in to order because I wanted it to be my parents Christmas present. The associate refused to give me that price as advertised and said “oh kids were playing around to change the price”. BTW, I didn’t realize Lowes was a good playground for kids. However, it was an interesting thought from the associate, and it was genius.
Anyway, I prefer to spend money at Home Depot instead of this useless Lowes staff.

Visited Lowe's at 10 am on a Saturday with a mobility challenged family member. We used a battery power cart to get around the store. It has wide aisles and the cart maneuvered well.

So I just let everyone know don’t buy anything online for Lowe . very bad serve it. I bought the plant It’s already die . I tried return it. They come to pick it up, but this doesn’t give notice receipt or not in two days later I call they say give 10 business day.

The vent hose had been crushed against the wall at the back of the machine. Sapphire technicians put in a solid metal duct hose that cannot be crushed unlike the old flimsy plastic duct. The air flow is so much better, and my laundry dries within minutes now.

We recently had some repair work done in our Alexandria home and I was concerned dust got into the dryer vent. I reached out to Sapphire Dryer Solutions.

They scheduled quickly and completed a full dryer vent cleaning. The technician showed me the debris that was removed. The service felt thorough and well done.

They really provided me with a solution to my vent problems. Now, it is fixed and my vents are shining clean.

Vent cleaning has been great thanks to the techs from this company. I’ll totally call them again.

Worked like a charm, these pros really know what they’re doing. Super happy to know one of my problems resolved. Like a true gem, so precious. Thank you boys!

I just recently booked and hired this cleaning company and I am really happy with their cleaning quality. Two thumbs up for this team!

Quick and efficient vent cleaners. They had my vents cleaned in no time. Plus, the quality is really good as well.