Constraction reviews in Chesapeake, Virginia

I would like to express my appreciation for the support provided by Max, project manager, during the completion of the work in my home. At the beginning of the project, I felt somewhat overwhelmed as the work was getting underway and there were several details to coordinate. The initial project manager assigned was not the best fit; however, once I communicated my concerns, the company responded promptly and reassigned a new project manager.

Max, project manager, demonstrated a high level of professionalism, responsiveness, and attention to detail throughout the remainder of the project. He maintained clear communication, addressed questions promptly, and ensured that the work progressed smoothly and efficiently. His organization and oversight helped ensure that the project stayed on track and was completed in a timely manner without unnecessary delays.

What stood out most was his courteous and respectful manner, as well as his commitment to seeing the project through to completion with care and accountability. His leadership brought confidence to the process and greatly improved the overall experience.

Based on this positive experience, I would gladly recommend Max, project manager, and the company for future residential projects. Their willingness to address concerns, provide strong project oversight, and deliver quality work reflects a company that values professionalism and customer satisfaction.

I hired SERVPRO (Chesapeake North) for a general cleaning of a vacant ~1,600 sq ft property at a quoted cost of $3,200. I paid the required deposit with the balance due upon completion.

After the service was performed, my property manager accessed the home and documented multiple deficiencies, including:

• Dirty window sills and tracks
• Floors not fully cleaned in several areas
• Refrigerator shelving with debris remaining
• Bathroom fixtures with visible buildup
• Ceiling fan left partially disassembled

More concerning, the property was left unsecured:

• Multiple windows unlocked
• One bedroom window left fully open
• Back door unlocked

For a vacant property, this was a significant security concern.

I was also promised before-and-after documentation and photos, which I have yet to receive.

To SERVPRO’s credit, they have scheduled a walkthrough while I am onsite this week. I have requested a full professional re-clean consistent with the original scope and independent managerial oversight.

I am hopeful this will be resolved appropriately and will update this review based on the final outcome.

We had a good experience. The roughest part was dealing with insurance. Our hot water heater leaked through the ceiling and we were concerned about black mold. First we worked with Charles who explained what they were going to do to dry up everything and with demolition.
Next help was Lorraine who did our estimate and explained what comes next.
Max was great in keeping everything at our cost. He had to figure out going from an old jetted tub, built into the house to a normal tub and shower. He figured in a linen closet which we love. Our favorite is our new flooring! They look perfect and now we want to do more flooring in the house.
Thank you all so much! It took a while but it's done and makes me happy.

I hired SERVPRO (Chesapeake North) for a general cleaning of a vacant ~1,600 sq ft property at a quoted cost of $3,200.

After the initial cleaning, the property was not delivered in inspection-ready condition. There were visible deficiencies throughout the home, including residue on fixtures, debris in cabinetry, appliances requiring additional cleaning, window sills with dust and buildup, and areas of flooring and baseboards that were not properly addressed. There were also security concerns following the visit.

A remediation cleaning was scheduled. I was told a supervisor would be onsite, but that did not occur. After the remediation visit, multiple deficiencies still remained, which I documented with photos.

Because of this, I had to travel to the property to reinspect and address discrepancies myself. My property manager was present to photograph the home for rental listing, and we had to delay the listing due to the condition of the property. This directly impacted my timeline and carrying costs.

Utility data reflects the extended vacancy period, including a February Dominion Energy bill of $623.95 tied to the period in which the home should have been rental-ready.

For a $3,200 “general cleaning,” I expected professional, inspection-ready results — not multiple follow-ups and delays.

And to add insult to injury, it’s Valentine’s Day… and they’ve shown me zero love.

I cannot recommend this location based on my experience

They were great. My project manager Tim Brinn kept me updated with every step. They were fast, efficient and did great with every step of the way. They were able to be left alone to work and made sure my house was secure. During each step it was explained what would happen and what to expect. I can’t say enough about them.

Dion is truly the best!! He finally gave us answers that no one would and even saved us money!! Will be using if needed again!

After several rounds of antibiotics from cold viruses, I contacted MasterTech to check our house for mold. Deion was absolutely fantastic! He worked me into his schedule for the very next day as I advised him I needed it checked asap.

He and his partner came out and did a free inspection, which was very thorough. He didn't rush right into testing as he wanted to do an inspection first to try to see where the issue was coming from. We needed a portion of the ceiling cut out to determine the issue of water damage. Deion linked me up with a very good contractor who came out a few days later and did a clean, quick job. Deion then came back out to take another look and advised me on what steps to take next. He said he wanted to save me as much money as possible and that's exactly what he did.

Deion and his partner, Mr. Poindexter, are beyond professional, honest, reasonable, and helpful. They also educated me through the process. I not only plan to use them in the future if a mold issue should ever arise, but also highly recommend them to others! They are a team you can trust!

Very professional and thorough. They came and inspected everything with an honest assessment. We had so much more piece of mind after they came! I highly recommend using MasterTech.

Dion wss friendly,knowledgeable and to the point.

Deon came out to my condo today. He was so courteous and professional. He was one of the most professional person I have ever dealt with

Deion was on time (early), respectful and helpful. He made sure I understood what he was doing and also what the findings(numbers) meant. I would recommend this company to everyone. 10/10

I definitely liked the company, they came out for a consult for free and did not try to take us for a ride. Pointed out the source where are mold was coming from and let us know we would be able to clean the mold ourselves.

10/10 service, will recommend to others.

Fast responding & Great Experience overall ! They were very professional, understanding and patient with my situation. Received results for testing in less than 72 hours.

I highly recommend MasterTech. Deion is wonderful, he came to check out some mold I had in my bedroom closet found the problem and had a crew out the very next day. Everybody was very respectful and knew what they were doing and did a very good job. I would definitely call MasterTech again.

Deion was absolutely fantastic to work with. He went far and above the average to help me determine the right action for the mold remediation in the crawl space. Not only did they do a topnotch job and he also helped me to determine the right duct cleaners for my smelly duct work. If it were not for his advice, I would have gotten the wrong service done and been very disappointed. If you have mold issues, you will be in great hands with MasterTech Environmental of Tidewater. Thank you Deion

Deion was absolutely fantastic. He helped me determine the right action for the mold remediation in my hallway and did not try to sell me unneeded services. Thank you Deion for all the helpful information. I would use MasterTech again.

We were very pleased to meet Deon, and he was very professional, knowledgeable, and personable in explaining everything about our situation.

I called about a problem I saw in the house and talked to Dion. I just have to say that Dion is probably the most honest person I have ever spoken to! Thank you Dion! I will do everything he recommended and call him back if a problem continues! I have so much respect for this man!!! Thanks again! I will never call another company for in home mold looking issues.

I'm always nervous when I have to call specialists because I never know when they'll try to take advantage of my ignorance. I needn't worry when they came to the house. They were courteous, took the time to educate me, offered suggestions, and were patient. You can tell that they really love what they do and they know how to treat people. Exceptional service!

Walked me through the process and explained what he was looking for in mold detection. Let me know how to prevent mold exposure. Excellent service, extremely helpful.