Constraction reviews in Henrico, Virginia

One of the worst experiences I’ve ever had to deal with. CB Chandler completed my project last summer. Some of the photos I have displayed are during and after the project was complete.

The outside work began with removing the old siding. Nothing was put in the yard to capture all the falling debris. We are still removing nails out of the yard and driveway almost a year later. Three out of the four new exterior doors have had to be completely removed and reinstalled because they were completely out of level. The front door would not even latch. Sections of the vinyl siding have had to be removed and replaced due to either not being nailed or bulges from nails not being driven in. Two sections done by a separate company through CB Chandler have completely fallen off the garage. The bulk of the screens on the house have had to be replaced due to sagging or damage.
The tile wall in the master bathroom was redone four times before it was corrected. An attempt was made to try to cover up the poor workmanship which resulted in the glass enclosure, having to be removed and then reinstalled. The grout line in corner of the shower has since cracked. The decision for repair from CB Chandler was to caulk over it. The tile floor in the upstairs hall bathroom is already cracking due to an improper underlayment. The new trim in many of the doorways was not installed flush with the floor. A pathetic attempt of wood filler was used to try to correct this in many of the locations. Many of the doors throughout the inside of the home are out of level and do not seal properly when shut. There are large gaps in the doorways. Heritage Flooring of Hanover was who CB Chandler hired to replace the hardwood flooring in the house. The first time the floors were finished, the job was so bad, the owner of the company stated they needed to be redone again. During this process, they did not remove the shoe molding which caused for a very poor finish. I have since had to replace my downstairs air conditioning unit. The brand new duct was full of sawdust, nails, and other construction debris. Drywall finish and painting took numerous times to get to an acceptable level with many flaws still remaining. I eventually gave up because it seemed like the people doing the work were potentially amateurs off of craigslist. Part of the contract was to add a support beam underneath the deck on my home. The support beam that CB Chandler installed did not even touch the joist which offered no support. After two failed attempts, I redid the support beam myself.
After numerous emails and conversation requesting brick for the base of my garage, this was forgotten and overlooked. They tried to sell me on veneer to cover up their mistake. I eventually settled with a brick base step out. One of the exterior walls that was framed is so crooked. You can see the bulge on both the inside and outside of the structure. The headers over the windows in the garage don’t even connect to the supporting studs. Shims were driven in from their company Rep to remedy this.
Maybe CB Chandler doesn’t produce high-quality work, or maybe they just did a really poor job at my home. In seeing many of the videos and photos they post online, I often wonder if you zoom in, what you may see. I am in and out of new construction all the time. I deal with many builders on many different levels of construction. Since this project was completed, I have been unable to find work that was completed as low-grade as mine was.

Good price for sales item.

Seen most Houses and lands it wonderful 😊👍👍

Eagle is listening to the customers feedback and addressing them if it is valid

My mother bought one of there over priced homes. Less than two years in the problems begin. And she's not the only one

Bo was fantastic to work with throughout the entire process. He was always available and super helpful from day one to the day we moved in. Highly recommended!

Bo and Kenny and the rest of the crew were pretty awesome to work with to buy this home. Love Eagle!

I build from the dirt up and Eagle helped customize my home to me. Love our community here at Kenbrook at Harpers Mill.

Design center is great , no one else works. After you move in you are on your own, too many problems

Tiffani Bo and Jon at Readers Branch were great to work with. They kept me informed throughout the whole process and I am grateful to them. If you’re looking to move Reeder’s Branch is an excellent community to call home

My house is only 3 years old and I have continuously had issues with my heating since closing. While the builder has sent 2 companies out to work on system it continues to break down. I purchased a new construction property so I wouldn’t have to deal with systems breaking. I’ll never use this builder again.

My family bought a $700k+ Eagle house. Disappointing quality. Also frustrating and underwhelming warranty follow-through on their part.

We have been so impressed with the entire building process with Eagle.....from the sales team at Greengate to the design center consultants to the superintendents that oversee the construction. We love love love our new home and community!!

We relocated to RVA and downsized to be close to our grandchildren plus had Eagle build our home in Readers Branch.
We were very pleased with their process they were always very responsive especially Steve and on time.

Love our new eagle home !! From the day we sign till closing Rick and everyone was awesome! Always available anytime we had questions or just wanted to visit while our house was being built. Highly recommended!!

Hellow, I would like provide the feedback on the Eagle. I recently bought the home with Eagle and after closing the home I had a really bad experience with the Dish washer. I had repeated problems with the Dish Washer. Even after reporting the issues to the Warranty department I dont see any help. They just come and see & say there is no issues with the Dishwaser and the issue is with the Plumber. And plumber says vice -versa. The Diswasher is not working since we closed the home. Very very poor Warranty services.

I have had a fabulous experience with Eagle. From design center to sales and site manager- caring, honest and helpful. Thank you Eagle- we love our home. It is build well with attention to detail!

Not only do I sell these beautiful homes in Eagle Pointe, but I am also a customer and built my own Eagle Home. We have an incredible and talented team of individuals that strive to be the best and I am proud to work for and represent Eagle. Their values are my values... Passion, Respect, Integrity, Accountability, Commitment.

We've had a great experience with our new Eagle townhouse in the GreenGate community. Despite issues with the pandemic, everything stayed on track and we closed on the exact date that was set six months ago. Tiffanie and Twyla did a wonderful job keeping us informed of the progress and we particularly enjoyed Twyla's weekly video tours when we could not tour the home due to COVID. The quality of construction is great and they've been very responsive at fixing any issues. We give a strong recommendation to experience townhouse living at GreenGate with Eagle!

Looking at Eagle homes one immediately gets the impression of Quality: care to HVAC with two units as needed; cold air returns in each bedroom so guests still have ventilation when doors are closed; solid doors that provide excellent sound barrier when closed; are just a few items. The staff are all attentive to questions and provide helpful accurate information. That continues with careful attention and follow-up after you have moved in. It has been a pleasure to work with them.

We LOVE our Eagle home. The design center and folks are easy to work with and give you many options. The construction is sound and our home is very well built. If you do have a problem, they are attentive and fix things ASAP. I would HIGHLY recommend Eagle and their crew. Thank you Eagle!!!