Home Services reviews in Herndon, Virginia

Dawn’s quick response to have our house for a move-in cleaning and carpet steaming was a life saver! We were so busy coordinating renovations that we forgot to schedule a cleaning. We signed up for their monthly services - would recommend their professionalism and personalized service!

This is our first time using 'STW cleaning', after being referred from our friends. From the moment your staff members arrived, they displayed professionalism and courtesy. They were punctual and efficiently completed all the tasks I requested. The attention to detail was remarkable, and they took great care in ensuring that every nook and cranny of my home was thoroughly cleaned. I was particularly impressed with their meticulousness in tackling hard-to-reach areas and ensuring that even the smallest surfaces were spotless.

Furthermore, the cleaning products used were of high quality, leaving behind a refreshing and pleasant aroma. It is evident that your organisation values customers satisfaction and invests in top-notch equipment to deliver exceptional results.

Overall, I must commend your team for their hard work, dedication, and commitment to providing an outstanding cleaning service. Their professional manner and attention to detail have undoubtably exceeded my expectations.

Based on today's experience, I am more than happy to recommend your cleaning service to friends, and colleagues. Please be assured that I will continue to avail of your services in the future and that you have gained a loyal and satisfied customer.

STW provides exceptional service. They are always punctual and their quality of work is unmatched. I am continually impressed by the work they do. They make sure to exceed our expectations in areas that we are "particular" with. Management is very responsive and accommodating. Highly recommend!

Words cannot express the level of detail from the cleaning team. My home is consistently spotless! Everything sparkles and smells great. I am super impressed. STW doesn’t cut corners. They are not overly expensive. I fully endorse STW. The staff is so friendly, and they respect my house and my family. The team knows my property and therefore comes right in and gets to work. I have seen other home cleaning companies where the team takes lots of breaks and stands around talking to each other, or on the phone. I have NEVER witnessed a member of the STW team texting or talking on the phone instead of cleaning.

STW did an amazing job with the move out cleaning of my townhouse! It sparkled and looked brand new after they were done!

As a working mom with a 5 month old baby, keeping the house clean is an overwhelming task. That’s why I hired STW and I couldn’t be happier with the service they provide. The cleaning team is always professional, pleasant, and thorough. I especially appreciate their ability to communicate via texting, making it easy for me in case I’m at work or unable to pick up the phone. They are also very responsive via email in case I need to adjust my schedule or need any administrative help. I highly recommend STW. A quick shout out to my favorite team, Maria Oralia and Ceci Portillo! Thanks for all you do!

I am always impressed with the level of service received from the House Cleaning Heroes. They are thorough, efficient, and courteous. Scheduling is always easy. They exceed my expectations time and again. I highly recommend them to anyone who is looking to save a few hours of their time. House Cleaning Heroes to the rescue!

STW Cleaning is a professional company who cares about their customer, the workers, the community and the environment! I’ve been using their service for years and the owner is constantly looking for ways to enhance the customer experience!! Awesome company and full-service cleaning experts!!

Our experience with STW was fantastic. It's been a few years since we had them clean for us and they picked up right where they left off. Great communication, they were on time, thorough, and even added some nice touches like decorative folding of our tissues. The process was efficient and 10/10 would recommend them to anyone!

Beware, if anything goes wrong, STW Cleaning will threaten you, get your home insurance and file a claim on YOU. They do not take responsibility, they did not properly communicate to their staff (who didn’t understand English), and instead of protecting their employees and giving them workers comp, they target their own customers. It was so disappointing and I never want to go through something like that again. Stay away from them.

STW Cleaning is such a great company we use them for after events clean up and our clients love this service after all our events. Thank you Dawn and Amy for everything! Such a great company and easy to work with.

Started services about a month ago. Super happy! First visit took 3 agents and 6h to bring our home to standard. And we thought it was already clean! Subsequent visits are targeted to the most used area of our home and take 2 agents about 3h. Reasonable price. Wished we had done this years ago!

STW did wonderful job cleaning my house. We have two little kids and stuff everywhere in the house cleaner's were very professional and did great job cleaning the house. They asked for final check up before leaving and made sure everything was done as per the expectation. Will definitely recommend STW Cleaning for a job well done.

Update: Unfortunately can no longer recommend STW after the cleaners were dishonest and the cleaning quality has gotten worse. The front office customer service is still superb, but they are not the ones doing the actually cleaning. I would not trust them alone in my home again and the recent cleaning required a second cleaning to fix the first but was still just not the cleaning standard they had a year ago. Coupled with the apparent lying, it’s a pass from me.

Original:
STW cleaning did a few cleanings in my home and most recently did a deep move-out cleaning to get it ready as a rental. They did an impeccable job! Everything was cleaned including the appliances and interior windows. The renters were very happy on move in. Amy and the rest of team have great customer service and it was easy to schedule. Would definitely recommend giving them a try!

I am a new client of STW Cleaning and I have been completely satisfied with the services that I have received thus far. The ladies always arrive on time and they do a very thorough job. They even add some nice touches to the bathroom and kitchen paper products when the job is complete.They are very affordable and I highly recommend them!

We love STW and cannot say enough good things about them. Their crew takes great care of our home and makes us feel better each time they visit. They are professional, flexible, and easy to work with.

Extremely responsive and easy to schedule with, I am incredibly happy that I chose House Cleaning Heroes to help out at my office. Not only did my office look professionally cleaned but I know that CDC guidelines were followed as well. I felt completely safe being in my space during and after the cleaning. In fact, I was so impressed that I’m having them over to clean my house tomorrow. Highly recommend.

The ABSOLUTE BEST! The STW Cleaning staff were professional and did an excellent job getting our home thoroughly cleaned and ready for sale! They made my 37 year-old home look so amazing, as if it had never been lived in! Bathrooms were spotless, kitchen and appliances sparkling, carpets vacuumed and windows cleaned. I was so impressed and highly recommend STW Cleaning! Thank you!

Amy set me up with a cleaning for my seller’s house once she moved out. Amy made the process so easy! She was able to schedule during my timeline, and sent me her best team. The house looked phenomenal when the new buyer showed up.. I highly recommend STW cleaning.

I replaced my old cleaning company with STW and haven't looked back. The crews are timely, professional, and make my house sparkle. Highly recommend.

The definition of 5 star service all around!
Easy communication from scheduling to letting me know they were on the way. Then the cleaning was INCREDIBLE. My place has never looked so clean and bright!