Home Services reviews in Lorton, Virginia

TrueGreen company & staff is efficient with communicating with their customers via automatic calls, texts, and you can always go on the app.

Horrible! STAY AWAY! They serviced my property this morning at 8:30am, I do not have their service, but there's the tech, on camera, walking and spraying my yard. You call the number and you get the Caribbean call center that cannot get you in touch with the local office but they'll send and email on your behave and you'll be contacted in 24 to 48 hours. To add to the fantastic service I didn't choose the tech went in my backyard and left the gate open. Again STAY AWAY! This is a company that DOES NOT value quality customer service! Thier yelp reviews are 1.5 unknown why they are so high here!

Day 2 and still no contact from anyone at Trugreen. Still standing by!

My yard was doing great until the last heat we had I guess gonna take time for it to recover. I’m getting some weed I’ve never had before. I’m not sure whether it’s from the heat or from the guy that’s cutting my yard that’s cutting everybody else’s yard with the same lawnmower. We’ll see how it goes.

Only my third appointment, but the technicians are so helpful, friendly, and knowledgeable I plan to continue using them. I've already seen a difference in my lawn.

VERY poor service - or better no customer service. Signed up for their lawn care service and got written letter confirmation. also at the first tech that came out he said it was me second service - which was wrong I called the office as instructed in the letter and said I could not be connected to a supervisor of manager because they do not have phone numbers. I set up a follow on appointment for the lawn assessment but got a visit and comment i had brown spots in my lawn. Wow rocket science - that is why i called and wanted a service to tell me what was wrong and how to fix it.

Set up and appointment and approx. time but no one showed up. No call or email postponing the appointment so I sat around all day waiting.

I called back and they said they postponed it - but no one told me. they did not put on the scheduled service. by now i have not confidence in the honesty or integrity of the company

After about 5 calls later finally got a call back with the lady said we do not send people out to customers

Bottom line their service is a scam They do not care about residential customers and they outright lie to you

I highly recommend Tru-Green services. I have been using them since last year and haven’t been disappointed yet. They always keep you informed when they are coming out. Great customer service as well! Well done!!

I have their premium package with 7 treatments a year plus aeration and seeding. Most of the grass is dead, and my lawn is full of weeds. If that’s not frustrating enough, they never show up for their scheduled treatments. Very disappointed with the poor service and lack of professionalism from this company.

TruGreen completely ruined my grass, then promised they would fix the damage. It’s been months, and nothing has been done. Every time I call, I’m told someone will “get back to me,” but they never do. I paid for a service to improve my lawn — not destroy it. Save yourself the stress and go with a local, reliable company instead.

I just had the first service today, and it was great. Let's wait for the outcome. But I prefer they give me instructions on how to maintain or continue to do so to make my lawn, in their words, a Golf course.

I have been using this company since 1997 for both my lawn and shrub care. My property is always the nicest looking on my street. They have always done great work and answered my questions quickly and thoroughly. I would recommend them to anyone requiring good landscape care.

I just had a great conversation with Alan on the phone. We discussed the need for more aggressive crabgrass control and those other tall onion-like weeds in the curb area. Alan recommended having my lawn mowing company to bag the grass clippings so I don’t get crab grass seed from other lawns. I will do that.

Awesome customer service with good results. I’ve been using TruGreen for less than a year now, and the results have been fantastic. My lawn was patchy and full of weeds, but now it’s thick, green, and healthy. The technicians are always professional, and I appreciate the detailed updates after each visit. Their customer service is also top-notch—very responsive and helpful. Highly recommend if you want a beautiful lawn without the hassle.”

If anyone is considering paying professionals to maintain your lawn. Avoid TruGreen! I recently had a one year contract with them that ended in June. On their last paid visit, they applied too much treatment on my yard, causing my grass in my front yard to burn and die a few days. Although they recognize what they done, they are only willing to repair their damage if I pay and sign for another year contract. So beware of TruGreen. Here are a few pictures of the damage. The only thing green is weed.

I have been using tru green company for fertilizing my lawn for the last 5-7 years now. My lawn looks great. I am happy with their service. Their staff are professional and courteous. They always knock at the door and explain the application of products they would apply. If for some reason, I am not satisfied, they come back with no questions asked to apply another application. I would highly recommend this company to anyone looking for a great lawn fertilization.

Joseph has been super reliable in knocking on the door and explaining everything to me. He also takes great care of my shrubs, they’re looking amazing!

Jerome came out and did a great job with spreading things out and he also made sure he locked the fence. My lawn looks so much nicer now that TruGreen has been taken care of it. Thank you for great service and a beautiful long to show off

Jacob the service technician who serviced our yard today did an incredible job, and I was very pleased with the quality of service that he provided. He clearly communicated what services were being provided and what to expect in the coming days.

Not worth the money or effort to chase. Reported multiple times service was not completed properly, it never changed. Paid for aeration and overseeding, my backyard wasn't even touched. Too many excuses to name-technician blamed everyone but himself and mentioned multiple times how bad the employees in this area are and how many complaints he heard from customers today.

***** UPDATE
Manager has been to the property and sent a new crew to fix the yard. Manager was very helpful! More to follow....

New customer, pre-paid 7 visits, first service appeared to be ok, no real difference, after hearing nothing I called 6 weeks later to ask if I needed to schedule the appointments or did TruGreen schedule them, they said should have been 4 weeks apart. Appointment was scheduled, second service - I was emailed receipt however no one actually showed up, customer service said accident we will reschedule, 2 actual appointment guy shows up seen on security cameras get service done in 10 mins, 13000 square feet. 2 days later grass has streaks and is dying. I called 800# was told manager will be out to review in a few days. Get text stating between 12 and 5pm use the tracker to monitor time, 32 mins before tracker says someone will be there, I get a receipt text, states we were at your house and applied 33#s of fertilizer. I was home looking out my window, no one was ever on my property. Called 800# they said sorry, we must have put fertilizer somewhere else!? I asked where? they said they didn't know, I hope who got their lawn fertilized was expecting it, I believe it is harmful to animals if eaten. They advised they could reschedule another visit..... I explained I just need the manager you were supposed to send to look at the dying grass, not to add more fertilizer. Customer Service said, we can reach out to the manager to call you, I explained that's what I heard the last time... This is how the treat your yard. Horrible service, nonresponsive customer services, fake service tickets.

My technician John D. Was excellent today. Very customer focused, detailed advice on moss and PH levels and a great personality. Overall a very positive TruGreen experience!

Save your money! Customer for several years and this last season has been a complete waste of money. I didn't get a treatment for over 7weeks! Monthly treatments have been so inconsistent. The grass has suffered from not having regular treatments. I prepay for for the discount but feels like those customers get the shaft since they already have your money. I suspect staffing issues and unable to service the amount of clients in my area. Some of my neighbors who don't treat their yards have better looking grass. It's extremely frustrating. Last few months I've had to call to remind' them that I've not received service. Different excuse each time. When consistent grass looks great but my grass has a ton of dead patches. Weeds and crab grass everywhere. Next door neighbor same thing (also TG customer). I've called a couple of times and no one has been particularly helpful. Going with a local, small business next season. Lesson learned!