Home Services reviews in Lorton, Virginia

Tevin Holland our regular technician did a fine job checking in w me upon arrival and applying the treatment properly. Great attitude - large lawn and a very hot, humid day. Been using TruGreen for over 20 years.

Not good from the beginning and continued to get worse. Over the course of approximately seven months, in at least three incidents, they either failed to show up or went to the wrong address. After i confiremed they went to the wrong address, they tried to sell me on a product that was based on someone else's lawn and their "findings" there. When I pointed this out, it didn't even compute. When they claimed to have showed up two additional times, I confirmed they didn't accidentally go to the wrong address. So basically they don't show up and charge you anyway. It's not hard to leave a stake and stuff a receipt in your mailbox. I canceled and they still tried to return and apply a "complimentary" application. They weren't even able to deliver that....but they claimed they did. This company has serious problems. I would go elsewhere.

Truegreen has been responsive to all my Lawncare needs and concerns. The technicians have been, courteous and respectful of my property. I would recommend them to my friends and family.

I hired TruGreen last year. The sales person stated that TruGreen will ensure grass on my lawn even in the shaded areas. I purchased their service to include overseeding; After the applications, I found out that TruGreen can not ensure grass will grow in the shaded areas and the moss on my lawn would also prevent grass to grow. I called a few times, and the regional manager came down. He agreed that the grass would not grow and it would take several years to have grass. Fortunately, I talked with a local lawn person and by next spring I had grass, even in the shaded areas. Please see the picture.

Thanks for wanting to help me in your response. I am not sure why you are offering assistance? You can see from the picture, why I will not seek out help from your organization. Best wishes.

I WILL NEVER USE TruGreen's services again, nor will I recommend them to family, friends, or colleagues. In April/May 2024, my lawn was thriving and healthy. My lawn service representative suggested starting a weed service, so I chose TruGreen. I live in my late mother's home, where she had briefly used TruGreen's services in the past. During the initial consultation, a knowledgeable representative recommended that I also subscribe to shrub/tree services for an additional fee. By May 2024, my lawn was lush and dark green, the result of two years of diligent care by my lawn service rep and me. However, in June 2024, dry patches appeared, persisting even after I canceled the service and asked TruGreen to devise a plan to repair the damage. By the end of June, my lawn had deteriorated further, now resembling a straw field. Despite numerous discussions with various representatives since June, the issue remains unresolved. The entire backyard is now dead, even though the temperature has changed. I've spoken to supervisors who promised that someone would assess my yard for repairs, but instead, another person came to my home and started another treatment without my consent or a prior discussion. I've repeatedly requested a direct conversation with a TruGreen representative to formulate a recovery plan. While TruGreen readily accepted my payments, they have been slow to address the damage to my lawn. I am now contemplating legal action as the next course of action..

My dad had his yard taking care of by a technician named ‘Karston’. He was very knowledgeable, kind and had answers to every question my dad had. My dad was very pleased with his services and told Karston he wants him to come back every time. We have had great service with Tru Green BUT we had EXCELLENT service with Karston. He is very good at what he does. If you have a chance request the technician Karston to come out and enjoy the excellent service and any questions you have I bet he can answer for you!!! GREAT JOB KARSTON and thank you for keeping my dad in good spirits.

We've had service for the last 2-3 years now and our experience overall has been positive. Service has been good and we receive what is always described. The only problem that we have is that when it comes to treatments, I've noticed there are times when they spot treat only - meaning they don't treat the entire lawn. For the price we pay, we expect the whole lawn to be treated, not just certain parts. If that's the way business is done, the company should make that clear when advertising/selling their services. Other than this, service has been good.

True green is horrible. Their service AND their staff. Countless times I have had to contact them after EACH service because their staff NEVER knows what to do and how to do it. I swear these people hire just about anyone.

They never service the lawn correctly and THIS time they broke all few of our solar lights.

You know what shows you how bad their customer service is? Their staff STARES AND WATCHES the lights go down and doesn’t do anything about it. They just leave it like that.

This is my last year with True Green.

Great, responsive service cleaning and delivering two rugs.

Good service and quality across the board. This was the first time patronizing this business but it will not be my last. Steve Miller is running a solid business.

Great communication throughout entire transaction! picked up carpet and returned it at a lower price than originally quoted! Highly recommend!

Excellent service! Picked up my rug which had heavy pet odor damage and returned it smelling brand new.

Steve and his team had our rug back in no time. Very fast turn around. Great with communication to schedule pick up and delivery. Thank you!

i used them to repair a rug with a tear and clean it. i loved working with them. they did an amazing job for a fantastic price. would use them again in the future!

We had two rugs cleaned and I was so impressed with the communication, value, and most of all the fantastic job they did on my rugs. I would highly recommend.

They are very knowledgeable and competent. Cleaned my rug that was stored incorrectly and got mildewy. Turn around time was quick.

Excellent service, great communication, fair pricing, great results .I have been searching for a rug cleaning company for a long time, very fortunate to have found Kingstowne Carpet and Rug. Highly recommend.

Steve Miller will personally ensure that you receive world class service at Kingstowne Carpet. Quality, price, and customer service are second to none.

Says the store is open. I bring two rugs to drop off for cleaning. Doors locked, no answer when calling. An electrician showed up and said I can leave my rugs but had no idea about cost or anything. I certainly will never waste my time driving here again. I suggest you find another location too.

They did an amazing job cleaning and bringing our area rug back to life. Pick-up and delivery was included in the very reasonable price, and the fast turnaround was greatly appreciated. I definitely recommend their services!!!

I have used Steve several times. He is very responsive and reasonable. They replaced the trim on a runner by hand. Looks amazing. I love supporting small businesses, and this one is a winner!