Constraction reviews in Midlothian, Virginia

JJ and Gabriel came to remove water damaged floor. They did a great job with removal and cleanup. I would recommend using them.

After dealing with the stress of fire smoke damage and unexpected mold issues, their team came in and completely turned things around. From the very beginning, they were responsive, professional, and compassionate about our situation.

The Evan and team worked efficiently and explained every step of the process so we always knew what to expect. They took care of the smoke odor, fire damage, and made sure the mold problem was fully remediated. The attention to detail was outstanding, and they left everything clean and staged for the remodel!

Very quick service when we had an emergency. The project manager, Matt Snyder, did a great job assessing and making sure the crew knew what service we needed and made sure the job was done right at the end. The crew was very pleasant to work with, and we’re pleased with the overall service.

Matt was an excellent project manager for the first phase of our claim. He did an excellent job communicating status and took time during every visit to make sure we understood the status of the work Servpro was performing.

JJ and Kyle came out today to start the process to dry out our floor after a dishwasher leak. We’ve used ServPro in the past and trust no one else for this type of work. Always professional, clean up and explain things as needed.

Absolutely TOP NOTCH quality and service. This is THE premier mold remediation choice for the Richmond area and beyond. Will 100% be using them for future services. Customer service and quality of performance were the highlights of our experience. The final product speaks for itself.

Ghazi showed up on time. He was very personable and was absolutely meticulous at explaining the whole process of cleaning my upstairs carpet and living room sofa. He spent a great deal of time doing a thorough job. He got the stains out, but was gentle with the material of the sofa and carpet. I am very happy with the result and would happily recommend him.

I’ve had multiple flood incidents in my home over the years and used different mitigation specialists each time. Andres and his team did an excellent job of completing mitigation on my most recent incident. They provide clear communication and expectations regarding the process and made themselves available for questions along the way.

Luke and Nick were very efficient and professional. They did a great job. The project manager Paola was also very helpful. They responded right away and provided same day service.

The job they did was so thorough. Nick was incredibly friendly and knowledgeable. Kept asking if we had any questions. They cleaned up after themselves. It was spotless! We don’t give perfect reviews. This was our first. Would have no problem recommending Servpro.

Servpro Contents Project Manager John "Ziggy" Romano Champion!!! He was absolutely incredible throughout our restoration process! From the moment he arrived, he showed uplifting encouragement, compassion, professionalism, and complete dedication to making sure everything was handled with care. He kept us informed every step of the way, treated our belongings like his own, and went above and beyond to make a stressful experience so much easier. I can’t thank Ziggy enough for his kindness, positive reinforcement, and motivational expertise — he truly turned a difficult situation into a positive experience. SERVPRO is lucky to have someone like him!

Total waste of time and delay! A snowstorm in mid December caused water to leak through the roof oven vent and into our kitchen cabinet above our gas range. The moisture buckled the wood in the cabinet. Our insurance agent came out and wrote up a repair estimate and set us up an appointment to have Servpro come out and handle the repairs. The first Servpro rep came out, told us they could handle the replacement of the damaged cabinet and ceiling within a couple of days. He approved the estimate provided by our insurance rep and said another Servpro rep would need to come out and see the damage, check for moisture content, and begin scheduling the work. It took a week for the second rep to come out. By the time he came, the heat from using our gas range had dried out all the moisture. I then received an estimate for $1430.00 for the "moisture mitigation" (bear in mind they were REMOVING the previously wet cabinet and ceiling drywall, which had already dried out due to the delay). I equally began recieving a "Service Order" they wanted me to sign for $3400.00. There were no figure breakdowns on either the estimate of the Service Order, just a "Total Estimate" figure. As soon as I began questioning the lack of need for the moisture mitigation and other items listed on the estimate (without any assigned indiviual cost), they were suddenly "too busy" to do the work, claiming they were "3 weeks out". When I voluntarily agreed to wait 3 (or even 4 weeks), they completely stopped responding. Apparently they "pad" their moisture mitigation fees, and when that's no longer necessary, even due to THEIR delay, they are no longer interested in doing needed work they previously approved. Very disappointing and a waste of time!

Three carpets and two hall runners needed cleaning due to cat urine. Katie and Abigail did the job I needed. They were thorough, and efficient. They listened and understood what I wanted. Katie explained how they were planning to work. Abigail listened to Katie’s instruction and followed through with dispatch. Katie did not leave me with soggy carpets, but extracted as much water as she could. Thanks for the good work. I also appreciate the company scheduling my appointment in the short time span I had. GG

Nancy and Manuel were absolutely wonderful to work with. Manuel was there every time I had to come by with a smile on his face and making sure all my questions were answered and updates given. I would not hesitate to refer this group to anyone in need of their services.

Project Manager for Mitigation, Hampton, from the Chesterfield SERVPRO office, is my hero! He did an outstanding job managing and mitigating the moisture damage in our home caused by major flooding. He made sure every part of the process, from start to finish, was handled efficiently, thoroughly, and on time. Hampton excelled in planning and ensured his team responded quickly to coordinate the delivery of PODS, dumpsters, fans, dehumidifiers, movers, demolition crews, air purifiers, and cleanup teams—each of whom performed their duties with professionalism and care.

Hampton and his team, including the wonderful ladies in the office and dispatch, maintained excellent communication and were incredibly accommodating to my schedule, despite their busy workload assisting other customers. Hampton is, without a doubt, an expert Project Manager who demonstrates precision, efficiency, and exceptional cross-functional leadership.

Andres, the field coordinator was very professional, courteous, and respectful during the process of mitigating and restoring the damage in and outside of my home, caused by a water heater that burst in an attached shed. I would recommend Servpro to anyone who is looking for reliable and trustworthy repair and restoration.

I always think of Servpro first for our needs at my properties, should they arise. Lee is always kind and friendly. They respond promptly to emergencies and are great about following up and ensuring we know the next steps. I highly recommend them.

Bethany is awesome!!! As the Crew Chief responding to our emergency water damage call, she was impressive to see working. Once she ensured the situation was stable, she immediately and decisively directed the crew through exposing all affected areas to start the drying process, taking point position the whole way. Her ability to be so decisive and efficient, while simultaneously talking us through the entire process and answering our questions was seriously impressive. Bethany works like a machine, but communicates with a human touch. THANK YOU BETHANY AND THE WHOLE TEAM. Special shout out to Kyle as well for the sense of humor during a really rough time. 💚

JJ & Antonio did a great job with the second visit to continue fixing the ceiling from a washing machine leak a few days prior. They didn’t leave a mess, were very polite and the set up of the fan was very fast. I’ll edit this review further when the whole job is complete. As for right now, Servpro is doing a great job with this issue, especially right before Christmas!

Nancy, JJ, Connor and the whole team so far has been wonderful to work with. We had an asbestos scare and the team made sure there was immediate testing and sealed the area even before any major demo was done. They have been super responsive and thorough, the first team was there within 2 hours.

I called ServPro about a leak in our crawl space that soaked multiple layers of flooring in our kitchen and dining room. Aaron, Manuel and Wilbur were incredibly professional, knowledgable and friendly every step of the way. They kept everything so clean and tidy, even when tearing up multiple layers of flooring and cabinets. They were thorough with their findings to insurance and their communication with us was stellar. We greatly appreciate how they made a difficult/inconvenient situation much easier to deal with. Thank You!!!!!