Plumbing reviews in Midlothian, Virginia

Great business, straight forward in pricing, professional, polite and experienced technician, great overall experience. We had never heard of this company, but when we started looking into quotes to replace a water heater urgently, White Glove was one of the first companies to reply with a great, fixed price offer. Communication, work and price were great, we will do business again with them in the future.

Hardworking, reliable, competent, fairly priced. We've used them twice and been impressed both times.

What a great company, had a plumber come out for an estimate for a new toilet after reading all of these good reviews. We’re first time home owners and he not only stayed longer to answer all our questions, but went under our crawl space to look around to see if the rest of the plumbing system looked good as well (it did). We ended up using White Glove not just for the toilet install, which they did a great job with, but for servicing our HVAC system as well. It’s easy to tell this is a quality company

Usually I do not take time to write reviews, however I thought it important to share my experiences with White Glove. If you find yourself in a situation where you need a plumbing company to address the issue, that company is White Glove! Recently I had a need to address a couple of problems which White Glove was my "Go To" company. Pete was so courteous, knowledgeable and practical. He addressed my problem and I was back and running (water) in a short period of time. Whoever owns the company should be proud to know that their techs are customer focused. Pete drove up in his beautifully maintatained service vehicle and proceeded to slip on Tyvek shoe covers and called me "sir" (even though that makes me feel older than I am). Pete went to crawlspace and informed me of the problem, and the solution. He went the extra mile in providing top notch service. (if other business/service companies ran like White Glove, your issue will be resolved with honesty, fair price, and high quality). I have a fair amount of technical knowledge, and it's important to consider that as HVAC and plumbing products continue to get more technical and advanced, the days of just replacing your filter is "behind the times". It's like as newer automobiles require specific levels of service and maintenance, so do the systems in the residence. Who would have thought that a heater or cooling unit would be running on computer boards??. Therefore, it's great to know that White Glove is the team that one can count on. Don't wait until that warning light comes on in your dashboard, but if it does, call White Glove. If I could post 6 stars I would certainly do it with confidence.

Josh and Jim came to my rescue! Quickly installed a water supply line under my house to under the sink so I could change my new refrigerator filter without having to pull fridge out of cabinet which I was unable to do. They installed a new garbage disposal and flushed out my water heater—all done efficiently and nothing to clean up! They did it all! Great guys! Great company! So glad I changed to them! If you have a plumbing problem White Glove can solve it!

Ethan is very educated about plumbing and did a great job of answering all our questions and we will definitely use him in the future.

I found this company on Yelp. ( Sorry Google). Nick responded to my inquiry and answered my questions fast and efficiently. He scheduled a technician for the next day which was wonderful. My HVAC was inspected and recommendations were offered. And no they didn't recommend that I replace the unit (like another company did). There is so much more to the story to justify the 5/5 rating. Just know, if you decide to use White Glove Plumbing, you are deciding to use a company who understands the importance of providing an outstanding customer experience. I highly recommend this company for ALL of your heating and plumbing needs. :-)

White Glove was very pleasant to work with. They had a quick turnaround time to respond to our home, very communicative, and cut us a great deal. The service guys were professional and friendly including to our dog. They resolved our issue quickly and we are very appreciative!

Their estimates are ridiculously high. I could not even believe how high they were for low to medium difficulty tasks. Never again will I call them!

I've used White Glove on 3 occasions, this time on the diagnosis of a failing heat pump and installation of a new one. They responded quickly on the diagnosis and gave me an honest assessment with my alternatives. For the installation of the new heat pump, the team was professional, courteous, and appeared to be quite competent and efficient. Everything was done well. They walked me through use of the smart thermostat. The service manager returned a month later to recheck the installation and to answer any questions. I highly recommend White Glove.

Sunday evening I discovered a leak coming from one of the pipes that serves as a supplemental heat. I needed to find a company knowledgeable with my unit that did Plumbing, Heating & Air, White Glove came early Monday, Jim the technician, stopped all of the leaks, for later on to do the water repairs needed. What made this experience unique to me was Jim's caring attitude, I am a Senior and it meant a lot to me. Definitely I highly recommend White Glove Plumbing, Heating & Air not only for the professionalism, but for the way they treat their customers.

During the first her wave of the season, our HVAC went out. White Glove was recommended and they responded quickly and gave us an evaluation of our system and provided options as our previous system had not been installed properly. They provided us with temporary cooling options and were very communicative throughout the process of replacing our system. They were professional, clean and respectful! Highly recommend!

TLDR; White Glove gave me so much more than relief from the heat today and I immediately signed up for their maintenance program.

Background: my AC had been dysfunctional for 2 weeks. I went through 3 other companies to get assessments/quotes before finding White Glove. 1st company looked at my unit and said nothing was wrong (I slept in 82 degree heat that night, so obviously the assessment was incorrect). 2nd company actually hooked up some kind of measurement system to the outdoor unit and said it was “freezing up” but will be fine if I just TURN IT OFF when the fan started going haywire (ah yes, I’ll just not have air at all when it gets too hot outside for me to run the system below 80 degrees…). But suggested if that didn’t work maybe it was a $1000 valve thing. Their sales person who came out the day after the tech said “oh it’s not a valve thing, it’s likely the coil” without even touching or looking at the unit. 😒 The 3rd company simply gave me a replacement quote.

Enter: Nick from White Glove. He hooked up a more complex looking measurement system and proceeded to explain to me what the numbers I saw meant in correlation to the recommended operation numbers on the unit label. He even gave me a quick technical (and easy to understand) explanation of how an HVAC system actually works. The issue was too much refrigerant due from some kind of repair before I purchased this home!! (the pressure was maxing at 550psi which was triggering the emergency fan shutoff so my unit didn’t explode. 😳 btw the 2nd company I mentioned above were the ones who installed the system for the previous home owner and likely did the repair 🤦‍♀️) Nick drained some refrigerant and showed me how it was causing the numbers to stabilize to the recommended amounts. Then he stayed for like 20 minutes longer to make sure the pressure remained stable and to make sure my house actually cooled AND checked all the temperatures manually to make sure the thermostat number matched.

Nick’s repair plus the visit fee cost me LESS than an assessment fee alone from any of the other companies. Not only was Nick incredibly professional and knowledgeable, but he saved me thousands of dollars and another miserable night in the heat. The only way I’ll ever stop hiring White Glove for any HVAC or plumbing is if I leave Virginia altogether. Highly, highly recommend this company.

Guy came out checked everything out still have yet to get a receipt since they say email was entered in wrong on there part. Was supposed to be contacted by someone for next step still have yet to hear anything and that was last Wednesday when they came out. Almost seems like a scam since they had no problem charging my card but can't seem to handle anything else after. Yelp chat reached out guy said he called but left no Voicemail or anything to determine it was them even for a call back so hope other people have better luck

White Glove Plumbing is absolutely amazing! As a realtor, I am constantly asked for a referral for a great plumber, Tyler Pritchett is the man! He has taken excellent care of our clients and everyone is pleased with the job done. He is professional and shows up in time and gets things done in a timely manner. My husband and I have also used him and he did a fabulous job!

Nick Hix is amazing! Installed a new cold climate heat pump!!! It works like a charm and he is so knowledgeable and professional!! We have so much confidence in him and our home has never been so efficiently cooled!! Looking forward to a cozy winter with our new system!!

Wow. Super responsive! Amazing communications.
This was our first time using White Glove Plumbing and it was a great experience. We normally use Bradley Mechanical (even have a service agreement with them) and we had them out to provide a free estimate/quote for a water heater replacement. I emailed BM with some questions about the estimate (brand of heater, warranty, capacity, etc.) and they never responded. We thought their price may be a little high so we shopped around some.
Woodfin wanted to charge $$ to send someone out to provide an estimate. James River Air also wanted to charge $$ to send someone out to provide an estimate.
White Glove Plumbing worked with me. Rich offered to send someone out to look at the heater and provided an estimate. I declined and instead emailed him a handful of pictures, a description, and my concerns. He continued to exchanges messages through Yelp for a couple of weeks. Rich was able to provide an estimate and presented me with options and prices for those options, one of which was me providing the water heater and only having WGP perform the install. That last option is what I elected for. I provided the water heater and they furnished everything else for the quoted price. Their quoted prices were not high. They were competitive (and even a few hundred dollars cheaper than Bradley Mechanical).
They arrived on time and began working immediately. Jim, the plumber, was great. He answered all my questions, worked with me to install the water heater *exactly* where and how I wanted, and even talked me through how to perform proper annual maintenance. There was no sales pitch or attempt to upsell. On the contrary, Jim was comfortable with my choice to 'downgrade' part of the install.
Jim in a nutshell: professional, efficient, patient, polite, respectful of my requests. Excellent work.
After this experience, I need to reevaluate who I will go with for my next service contract, BM or WGP.

Jim, from White Glove Plumbing, took care of numerous plumbing issues at my house on 9/30/25. He was knowledgeable, personable, and efficient. I would recommend him and this company for your plumbing needs.

Nick was amazing! He was thorough, polite and educated us on our HVAC unit and how the new digital thermostat works. He also showed us how the wiring could be more efficient with proper low and high heat connections. The unit had been incorrectly wired when originally installed.
We greatly appreciated his knowledge.
Thanks White Glove

The guy with brown hair and goatee in the picture displaying White Glove advantage has serious road rage issues. He decided it was a good idea to tail
gate me in the company truck, almost rammed into the back of me where my infant child was seated as traffic ahead of me was braking, and then proceeded to follow me after I changed lanes to get off at my exit and subsequently flicked me off; all because I signaled and proceeded to get over as he decided to speed up to disallow this despite a sizeable gap between him and the next car. If he was bold enough to do this in their company truck, I can only imagine his professionalism, customer service skills, alomg with the impact this had on other potential customers that watched this interaction. I cannot in good faith recommend this business to other customers needing HVAC and plumbing services.

Jim (white glove plumbing)installed our toilet and sink quickly and efficiently after he took care of all the issues that came with the incorrect products that had been delivered from the supplier. He knew we needed everything installed that day and secured the correct products and and got it done. I can’t say enough good things about Jim or this company, ( White Glove)they are the best!