Constraction reviews in Norfolk, Virginia

We've used Dycarp for several years. They've always shown up as stated and their work has always been excellent. Two weeks ago I called to schedule a cleaning appointment, which went well. The night before our scheduled appointment we received a call to confirm, however we weren't given a specific time frame as in the past. I asked for a time frame and was told "probably in the morning". The day of our appointment, after several hours waiting (2:30 pm) I called the office to find out when the cleaners would show up. I was told that I would have to reschedule for next week. I canceled because that week was not doable for us. My bone of contention is the lack of a courtesy call to alert us of the need for them to make changes. Very unprofessional!

Dycarp did a wonderful job at my house. I always thought that I have to call the big chain company with the yellow truck for the best job (most expensive too), but I was very pleasantly surprised that Dycarp did just as great of a job as the other company did previously. I think I will stick with Dycarp as long as they keep doing the great cleaning they did.

I know this review is a long one, but bear with me if you are seriously considering Dycarp for any of your carpet needs. Above all else when it comes to this company: DON’T BOTHER. This company doesn’t have time for keeping a tidy office let alone answering phone calls or customer questions. The office and carpet showroom were in shambles. Among the piles of junk were stacks of adult and children’s clothing, a child’s mattress, a bed frame, and many many unlabeled and unorganized carpet samples. Piles of paperwork littered the office and made for an uncomfortable experience. All work goes through Debbie the owner/manager who is never in the office or able to take calls. Common/ordinary questions are even too much for the highly incapable staff. On average it took 1-2 weeks to receive a call back depending upon whether or not you (the customer) called to remind them or check in. Expect to receive lots of sass from anyone that you speak too.

We received multiple incorrect estimates throughout the 4 months that we dealt with them. In those estimates were mistakes that included the wrong brand of carpet, incorrect room measurements, incorrect customer name, additional carpet/padding that wasn’t needed, and we also received two estimates for a completely different person. For our job the work and payments were reviewed and approved by our insurance. Dycarp tried to dupe the insurance company by charging them twice for the same work. When we brought the issue up with Debbie, she told us, “We’ll just send it anyway and see what happens.” We said no to that idea; she sent it anyway, and our insurance noticed.

This company is completely dishonest and untrustworthy. On countless occasions we were told emails would be sent immediately or had already been sent, never to receive them. When we would call back about the nonexistent email several hours later, they would magically “resend it” in a brand new email (no resending the old one they never sent) and only then would it show up.

We gave this company so many chances they truly didn’t deserve when ultimately, they decided to stop working with us. Why?
Because our insurance sent them a check and for two weeks we called to see if they had received it. Our insurance told us the check had cleared, but Dycarp maintained that they had never received it. Our insurance needed Dycarp to look into their bank statements immediately to make sure they hadn’t in fact cashed the checks, as if they had not it could be a matter of fraud. Instead of showing any concern or urgency, or attempting to look into the matter any further, after a full day of trying to reach Debbie, she only returned our call when we said that we would come into the office to speak face to face. It was during this call back at 30 minutes before the office closed that she told us we spoke to her staff “unpleasantly.” We told her we had waited a full week, let alone the full current day, and were understandably upset but nothing more when speaking to her employees. She then told us that we called too much, and she didn’t like the way our insurance approved of our claim. And that was that. The end of a terrible relationship.

I know this review has been a long one, but I leave it for good reason. I worry that a family will be put into a position like ours. Did I mention that we have gone a month without carpet or carpet pad in our master bedroom and stairs landing? If you don’t want to be the next negative review left for this company, do yourself a favor and don’t let a single person from Dycarp into your home for an estimate. The time and work that you put into your own carpet needs will be more than they are ever willing to do in office.

Awesome Clean !!! Dycarp was GREAT to deal with. The professionals at Dycarp arrived with a truck mounted carpet cleaning system (not that thing you rent at food lion). The water poured out at 250 degrees deep cleaning the carpets in my office. There is but so much a vaccuum cleaner can do. They pulled out years of heavy traffic and my carpets look brand NEW; yes, brand NEW. Ok, so I've got heavy duty commercial carpet, it looks brand NEW. Mark and Jeff were respectful of my furniture, moved it when necessary and put little foam pads on wooden and metal legs to prevent any damage. Debbie in the office was professional and coordinated with my admin to be here when they said they would and have us ready for their arrival. The price was reasonable and I was happy to pay right away and tip the team for their expert service. I only wish I could give them extra stars. They truly earned my recommendation.

I love Dycarp. They do an excellent job with carpet cleaning. Just last year I needed them to clean utility room titles that were stained due to a paint can accident. They spent a lot of effort trying to remove the stain; actually went above and beyond.

My wife and I put in more effort than this company did in working with our insurance and installing our new carpet. Nobody calls back in a timely manner. Flat out lies and inconsistencies constantly with this company. They never seemed to care, and treated time-sensitive situations with flippant and apathetic behavior. They did not treat us, the customer willing to pay for additional work that our insurance wouldn’t cover, with respect. We went months and months with no carpet in our home, and zero effort on their part to fix that problem.

Save yourself time and stress by going literally anywhere else for your carpet needs.

I used Stanley Steemer 1 time and they were ok but wanted to charge extra for a lot of stuff. When I bought a small townhouse as an investment people told me I was crazy to try and clean the carpets, that i’d have to replace them. Someone recommended Dycarp and the carpet came out looking like new! I have used them and recommended them ever since at my personal house and the townhouse. They have always exceeded my expectations and I’ll never use anyone else. The workmen are always friendly and efficient and they never try to tack on any extra charges! I’ve recommended them every chance I get.

So impressed with this company. Left message on late Saturday, for service, and received call back, on next business day. Was quoted estimated price over the phone. Telephone receptionist was so professional, so polite, just excellent customer service. The carpet cleaner and his assistant arrived on time, was very friendly and did an excellent job on cleaning my carpets, in a 7th. floor condo building. One of the few companies that will still provide service to a high rise building. So grateful!! Will certainly use again!!!

They have always done and amazing job on our carpet. We have been using them for many many, years and have always been happy with their work. After the cleaning my carpets look brand new. They have nice employees too!!

A very kind duo came out to do an extraction & cleaned the carpets. Thoroughly explained what they were doing, were in and out as quick as possible, worked around me and a baby, and were overall just very friendly people! Highly recommend if your carpets need some TLC!

I have used several carpet cleaning services over the years. None come close to the excellent work done by the professionals at Dycarp. Before they cleaned my carpet, I thought I needed to replace some of it. They cleaned my carpets so well, I do not need to replace. Recommend them highly.

We were renting a house and needed professional carpet cleaning done for move out, so I scheduled the cleaning back on 11/13 for service on 11/28, gave them all my and the house's info, received an estimate, though found it odd I never got any kind of confirmation or reminder call/text/email. The day of the appointment I arrived early and waited for about 15-20 minutes but nobody came; I tried to call to make sure they were still coming, only to be met with a voicemail that was full so I couldn't leave a message. When they finally answered after repeatedly calling for 20 more minutes they had an attitude (sorry I was slightly frantic but I had no communication from you all and didn't want to end up sitting in an empty house all day) and said they didn't have any trace of my appointment anywhere on their schedule at all. They put me on hold and then told me they did manage to find someone able to come out after another 30-45 minutes.
Only giving 2 stars because they were able to "accommodate" me (even though I made an appointment weeks prior...) and the actual cleaning job itself was pretty good. Otherwise their communication and customer service are quite lacking and very unprofessional, and I would highly recommend against utilizing their services

This place is extremely unprofessional and rude. They are IMPOSSIBLE to get into contact with. I called their number over half a dozen times in the span of a week, then I resorted to emailing them, and then I even went on their Facebook page and sent them a message. Whenever I called them, their voicemail box was full and I was unable to ever leave a message. (Also, I feel the need to say that I would have dropped this place so fast but I am a renter and my landlord requires every tenant moving out to use DyCarp to clean the unit's carpet.) Their physical address on Google is also incorrect as I went to the stated address only to discover that they moved locations! I contacted my landlord who contacted them, asking them to please call me. Days later, I receive a call from a lady, who didn't even acknowledge the several unanswered attempts that I've made nor apologized once, and we scheduled an appointment. The employee DyCarp sent was not only 40 minutes late, but neglected to send any updates on his whereabouts or his delay.
I have no patience for companies that lack the expected contact and communication with a customer and I really really do not recommend them.
Not to mention that I had one carpeted bedroom that is the size of a walk in closet (I wish I was exaggerating but I'm not) and the appointment was 15 minutes long and ended up costing 98 dollars for a steam cleaning. 98 dollars for 15 minutes after this guy was 40 minutes late. Their services are not only unreliable but unreasonably expensive.

Very good work. They were fast and did a great job. Our carpet hasn't been cleaned since last year. We have an event coming up and family will be over for dinner. I'm pleased with the results. I've included before and after photos.

Was a great experience. Customer service was outstanding. Chelsie in the office set everything up and kept to the schedule and was completed one time. Would definitely use again. I had carpet removed and replaced.

I had my carpet installed by Dycarp in Norfolk, VA, and they did an awesome job. The guys showed up on time, were really friendly, and worked fast but carefully. They cleaned up after themselves and made sure everything looked perfect before they left.

The new carpet looks beautiful—tight seams, no wrinkles, and you can tell they really know what they’re doing. It’s nice to find a company around Norfolk that still takes pride in their work. If you’re thinking about getting carpet installation in Norfolk or Virginia Beach, definitely give Dycarp Flooring a call. I’d 100% use them again.

Prompt response and excellent BBT Air duct & Dryer vent cleaning And chimney Isnpector lakewood NJ! Courteous technicians fixed the problem swiftly. Impressed by their expertise and fair pricing. Will definitely use their services again!

Great experience with this company. I reached out to them after learning that mold had developed inside my dryer vent. During the service visit, Erick walked me through their mold cleaning approach and explained how they perform safe mold removal. Their mold remediation services were extremely detailed and handled with care. The technicians used professional tools and took time to make sure everything was completely cleaned. I appreciated their friendly attitude and the way they respected my home while working. Once the service was completed, the difference was noticeable right away. I would definitely recommend this company to anyone who needs professional dryer vent mold cleaning.

This company delivered a very dependable service experience. The technician, Chris, was respectful and clearly experienced. He performed a full dryer vent inspection and explained everything in a way that made sense. The dryer vent repair was done efficiently, and I had no concerns about the quality. The dryer vent cleaning was thorough and left the system in much better condition. Their mold cleaning process was also very detailed and handled with care. Everything was straightforward and transparent, which I really appreciated.

I contacted BRC Dryer Vent & Air Duct Cleaning And Chimney Sweep Services for a dryer vent cleaning, and I’m really pleased I did! Tommy was timely, welcoming, and extremely detailed. The cleaning of the air ducts significantly decreased the dust levels in my house. His examination of the chimney was very thorough, and I feel significantly more secure using my fireplace now. If you are in Norfolk, Virginia, I strongly suggest this company

Neil from BRC Dryer Vent & Air Duct Cleaning And Chimney Sweep Services LLC Of NJ did an amazing job. We called for a dryer vent inspection and found there was a dangerous amount of lint build up. He thoroughly cleaned the vent and repaired a torn section of the duct work. He was courteous, explained everything well, and left no mess behind. It’s obvious how important this service is for safety and efficiency. I’m so glad we got it done, thank you again. Would definitely recommend this company to anyone in needs of dryer vent services!