Appliance Repair reviews in Richmond, Virginia

Great service. Timely and knowledgeable.

Local small business. Honest, dependable repairman. I trust Scott Clay 100%

Great and will recommend him to my clients. He diagnosed the problem over the phone based on what I told him and was spot on. He knew so much about the manufacturer of the machine and could you the lineage. Old school service

We bought our (first) home and all the existing appliances were older (like 2010). Some started to fail after a few years, and so we contacted Mr. Clay. He came and gave an honest answer: the cost to repair/replace the part, the cost of a new unit, etc. 100% honest throughout; he genuinely wanted to make sure we had that appliance working again. A local guy and HONEST. Highly recommend

I would just like to shout from the rooftops how wonderful and honest J. Dan Clay is. I accidentally shipped a laptop to their address, and--when we realized my mistake and left a note--they immediately left it on the porch unopened. In addition to the financial savings of not having to buy a new laptop, they saved us a huge headache and restored our faith in humanity. THANK YOU SO MUCH!!

Excellent service !
Polite and professional.
Would definitely recommend and will use again.
Thank you.

Top Notch Service at a fair price for repair to my Kitchen Aid built in convection microwave oven. Quick response. Kept me informed of response dates and times. Always on time. Michael, the repair technician, displayed expert knowledge and skills. Neat and clean work area. Rapid and accurate problem diagnosis, ordered repair parts arrived in 2 days, and installed immediately. Great service. I highly recommend Mr. Appliance of Richmond, and commend Michael for his expert care, friendliness, and skills.

Horrible experience. They falsely advertise they have weekend service so I booked for their first time available. I chose Tuesday afternoon because it’s a rental property and the tenants had work in the AM. I paid the $129 fee in advance. They gave me an appointment window of 9:15 - 11:15am even though I selected afternoon. I received no notifications the driver was on the way. Apparently he arrived at 9am and left. Our renter has a Ring camera and nobody knocked on the door. All I received was a receipt for my fee payment. When I called in they said I’d have to pay the fee again to reschedule. The manager was rude and unprofessional. She said someone should have been there 15 minutes before the appointment window. She would not consider allowing me to reschedule and was content to take my $129 for no service. Says a lot about the person and the company. Had been a long time customer but clearly that does not matter. She even went further saying I received a text message letting me know the driver was on the way and a call that went directly to voicemail. I have no record of either. In a condescending tone she said they have records of all of it so basically called me a liar while I was holding my phone in my hand and could see there were clearly no text messages. Frustrating when you call trying to resolve a problem and are met with unprofessional behavior. I’ve seen this theme over and over in these reviews and would recommend not booking with this company unless you want to donate $129. It’s a scam.

I am almost deliriously happy over my experience with Mr. Appliance this week and with the performance of their serviceman, Chris. The two repairs to my refrigerator could not have been completed more smoothly, and the company excels at communication. Part of my delight is in at last knowing where to turn with appliance problems.

Stephen showed up early, and called to confirm the new time was ok prior to arriving. Once he was here, he identified and fixed the problem quickly. Definitely cheaper than plumbing work or a new dishwasher!
Appreciated the communication throughout.

Would highly recommend. Frustrated our gas oven wouldn’t heat up after doing basic troubleshooting, I booked a service appointment online with Mr Appliance of Richmond. The tech came out the next day and received the part we needed the same day so he was able to come out the next morning to install. He was quick, polite, knowledgeable, and arrived in the beginning of our appointment window both days, which rarely happens for me. Great service, on time, and reasonably priced. Highly recommend!

Our technician Jaunariss was professional, helpful, and swift in the repair of our dishwasher.

Kyle was courteous and quick. He knows his craft and proved information toward future laundry appliance purchases.

Scheduling online was easy and we had a repair tech here in less than 48 hours even though it wasn’t an emergency. I did some research about pricing and repairs before the visit. Stephen was on time, respectful of property and fixed our dryer quickly and at a reasonable price. He answered all of my questions and was pleasant with a great professional attitude.

My technician Brandon was very courteous. Professional in every way and explain to me in detail of the problem. He was very neat in what he was doing. I would definitely call Mr. Appliance and recommend them. Each phone conversation was very pleasant. And I think the ladies in the office for being patient. Overall, I had a great experience..

Very professional and very nice working with our repair guy. They fixed my problem and came back in a timely manner.

Stephen arrived early, was polite and professional, and was able to quickly diagnose and repair my dishwasher. Great service all around!

The two gentlemen who came out were polite and quickly diagnosed the issue with my dishwasher. They had it fixed in about 1 hour.

They were on time , friendly and very professional. They diagnosed and fixed the problem quickly. I will definitely recommend and use them in the future.

Dryer wasn’t heating. Was able to make an appointment next day and they came and fixed the problem. Awesome service and very professional!