Appliance Repair reviews in Richmond, Virginia

I had an appointment scheduled and confirmed. No one ever showed up. No one called. No one emailed. Cometely ignored.

Stephen showed up right at the beginning of our time window. He provided a reasonable quote before he started working and was able to resolve the issue within a half hour.

They left a gas leak in our home. We have little kids and dogs and had to call the fire department. Mr. Appliance was really indignant and unapologetic about it. They blamed everyone but themselves. We have never dealt with service providers this callous before. Do not recommend.

Big shoutout to Stephen! Once we were finally able to replicate the issue, he continued to dig through the dishwasher schematics to determine what could be the issue. Instead of upselling an unnecessary fix, he was able to fix the problem with a simple and permanent solution.

Kyle the technician was great, but Gia in the office was one of the worst interactions I have ever had with a business. She raised her voice at me, spoke over me and was hostile.

Our technician, Stephen, was very knowledgeable and efficient. Prices were a bit higher than I expected for how quick the repair was. But overall, good experience and was able to perform the repair same day.

The services were timely, efficient and successful. The service provider was personable, able and willing to explain what was needed, and followed up the next day with the needed part. Would definitely use this service again!

I called to schedule an appointment for a dryer repair tomorrow telling the representative that I needed the appoinment after 10:00 a.m. I paid the diagnostic fee. I get the schedule texted to me and they've scheduled it from 8-10:00 a.m. I called to ask for it to be pushed back. They said the schedule has been made. I then asked for a refund and I got a call back that the diagnostic fee, that they haven't done yet, is non refundable. I called back to speak to someone and left a message. I ended up disputing it with my bank.

Great overall experience, the technician was outstanding and knowledgeable. Scheduling could improve a tad as I didn’t hear a thing and then suddenly I got a note the night before them automatically scheduling me for the following day. But highly recommend!

At the end of March we called for a dishwasher repair. Branden the tech came and told us what the issue was and returned for the repair. When he was finished he called me over and showed me he chipped our counter in 2 places - one chip was very noticeable. He told me that the office would call me to set up a time to have someone come out & repair it. He told me that was why they were insured - for situations like this. It’s now been over a month and no one has called. We have called & emailed and no one has responded. Quite disappointing!!!!

Excellent service. Our tech, Stephen, thoroughly checked out my dryer that wasn’t drying well and found the issue (not the heating element like I thought it might be). Took care of the problem. Very professional.

Branden fixed two issues that I was unable to complete after I replaced a broken burner. Electrolux was not willing to complete the repair since I started it, but Mr. Appliance saved the day. Branden was able to figure out the problem, I’m very happy with the result.

Sort of a frustrating experience, but something we're used to with repair companies. While booking an appointment online, I entered my machine's model and serial numbers as well as what was wrong with it (it displayed a very common error code with only one method to fix it).

Upon the repair tech's arrival, it seemed like he hadn't seen the info the website requested from me. He ended up doing research in my home only to tell me he couldn't do anything because the required part isn't manufactured anymore. I wish that would have been relayed to him sooner so I could've avoided the diagnostic fee and the visit altogether.

On a more positive note, I was able to get an appointment relatively quickly and easily (though I would probably try to get a hold of someone on the phone as well).

Our technician Stephen was actually early ( that was great). He was courteous and quickly diagnosed and repaired our dryer. We will ask for Stephen if we need any future service! Jim

Made an appt for broken refrig. Provided model no. They cancelled. Rescheduled for a week later. They just called and cancelled again because they needed the model for the freezer which is part of the refrig. They had 13 days to ask for this yet waited 'til day of appt to use the excuse to postpone again. Very dissatisfied with customer service. I have read the owner's response -- please note they cancelled twice in two weeks and only reached out AFTER I posted a negative review.

These guys rock!
An endangered species of folks that know how to fix stuff!!!

Their scheduling and communication is impeccable. Their technicians exemplary.

I don’t will stuff to break in the house but I am at ease when it does with these guys on my side!

Branden was on time, professional, and was able to easily describe the issue that we were having with our dishwasher. The part that was needed was quickly ordered and arrived the following day. The entire process was simple and the repair was very affordable. Definitely recommended.

My commercial refrigerator needed to be serviced. When I called Mr. Appliance of Richmond, I was scheduled quickly and even sent info on my service technician. He arrived promptly, diagnosed my issue, ordered parts, and returned to repair my fridge. So happy with my whole experience! Communication was the company was superior!

Chris was so thorough and really knew the product. He saved us thousands of dollars by not having to replace our entire oven and microwave since they are connected. Thank you!

Stephen the Technician was very professional, knowledgeable and super nice. Stephen diagnosed the issue with my washing machine in less than 10 minutes. I thought that the repair cost and repair warranty was reasonable.

They came out and mis diagnosed the problem. Quoted $200 off. We payed no problem. The part came in wrong color. Again just went with it. Problem was not ever resolved. They refused to refund us or resolve the issue. Blocked our numbers and never got back