Appliance Repair reviews in Richmond, Virginia

Over nearly a decade, RVA Repairs has expertly guided me in repairing, replacing and/or maintaining our household appliances - James has rebuilt parts of an aging refrigerator, upgraded appliances as part of a renovation, and kept the washer and dryer spinning in a busy home. Whether we have needed to replace parts or whole units, RVA Repairs has been responsive, thorough in diagnosis, thoughtful in problem-solving, and helpful in the selection process. Over the years, I have recommended James to friends and family, and I will continue to do so.

Jason from RVA Repairs, not only arrived ahead of the prearranged scheduled time, but he quickly and efficiently accessed the issue. Jason contacted the manufacturer, and technical support team, to quickly determine an appropriate course of action to address the immediate issue. Prior to his departure Jason made sure that we understood the next course of action and proper follow-up points of contact.

Of the dozen or so appliance repair companies I have dealt with over the years, RVA Repairs is hands-down the best by a wide margin. James is clearly an expert with Sub-Zero and Wolf, went out of his way to get us back up and running the same day, did an excellent job of presenting information, and left me fully confident in their honesty & integrity. Highly recommended!

I’ve never personally used RVA Repairs’ services, but our business does business with theirs and I’ve had the privilege of communicating with Faith in their front office. She is a gem of a human being and she’s been so kind and responsive to our team that I can only imagine the level of customer service she brings to customers needing repairs. If anything ever breaks, she’d be my go-to girl!

After purchasing a NEW dishwasher, and installing it, I found out it DIDN'T work! The Frigidaire company scheduled an appointment for me with RVA Repair. Before my appointment the office manager was VERY responsive to my concerns and made me feel confident in their company before the technician arrived. When Jason the technician arrived, he was early! He also texted to make sure being early was ok. Once Jason looked at my dishwasher, he knew exactly what was wrong and fixed it within 20 minutes. 10/10 recommend this company for appliance repairs! I will be using them again in the future if needed!

Great experience! The team member who took my call (Faith) was kind and helpful. She relayed all the relevant information to get a technician out quickly. The technician (James) was about to quickly diagnose and resolve my issue. He also gave me tips on maintaining my appliance in the future. While no one likes or expects an appliance emergency, RVA repairs able to take care of it skillfully and efficiently! I will definitely be using them in the future for my appliance needs.

My fridge and freezer were not maintaining temperatures. Ice was melting I called RVA Repairs with a description of my situation James diagnosed the issue and made the repair quickly He also explained my warranty. Summer in Richmond is hot enough without ice and refrigerated foods. RVA Repairs came to the rescue and were reasonably priced!! So glad I found this company.

Have to call back because my icemaker wasn't installed properly. This is my third time trying to get this fixed.

Our technician was top-notch he did a great job very courteous explained everything to us and did an excellent job

Professional. Knowledgeable. Efficient

Technician was polite, knowledgeable and did a great job. I highly recommend this gentleman!

Representative was very professional and helpful.

Tech claims to have showed up, never came to house. Changed appt twice. Tech says he called, no call. Tech was to arrive by 2 pm, no show

Good guy, likely did a good job, but left without telling us he was done so we never got to talk to him about the work.

Mahmood was great. Unfortunately, the parts needed for my Kenmore Gas Range are no longer available. However, your system for time estimation needs improvement - instead of a 9 hour range, you should be able to give the customer a 2-3 hour range.

Technician came and replaced broken ice maker. There was quite a bit of ice build up inside and I had to take everything out my fridge so it would thaw because the tech didn’t have his little magical heater tool. I had to buy six bags of ice and put all my refrigerator items in coolers. It was 70 degrees inside the fridge and I couldn’t figure out why the ice build up was not thawing. Come to find out the tech never turned the ice maker off so it would help thaw.

Technician did not investigate the problem with the washer and only cleaned a filter the first time he came out. Had to wait 2 weeks for a new appointment to come out and fix the part that was broken the whole time. He should have investigated and fixed it the first time! Very Inconvenient

Technician was great. Diagnosed problem quickly and accurately,came back to install new part and showed me why the original part was not working.However communication with this company isa nightmare!

Very nice young gentleman... polite, knowledgeable & gave me what information I needed in order to be able to make an informed decision. I wouldn't hesitate to ask for him the next time I need Sears' appliance repair!

Job was done correctly and fast. Correction; the repair lasted on 15-minutes before making loud noises and sparks from the mower deck. Extremely poor service.

Scheduled a repair to be done within a week. They took it upon themselves to reschedule my service over one month out when parts got to my home in a few days. I guess I’ll do the repair myself since they can’t manage it stay away from this business do not buy their extended home appliance warranties.