Appliance Repair reviews in Richmond, Virginia

I bought a refurbished donut robot that failed to reach temp. The staff promptly outlined possible problems and detailed a plan of attack! The office manager set clear expectations and the she and the technicians exceeded all of my expectations. They were prompt, courteous professional and extremely knowledgeable . Additionally they were willing to show me how to properly maintain my equipment to avoid any problems in the future.! I would highly recommend their service to anyone in restaurant business and will use them exclusively!

Couldn't get anyone to change the thermocouple on one of my ovens. I called them and they squeezed me in the same day. Brian was super informative and really nice. I plan on calling them next time something is out of my scope of repair!

Been owner/manager of my food service business for 38 years. Called them a year ago to fix my convection oven. The problem was complex but their technician, Brian, was vigilant. He had to return to isolate and fix the issue but by working with Lori at the office (a field tech of many years experience) they found the issue and solved the problem.
Now a year later my oven still rolls perfectly.
We are a well established Restaurant/Caterer using our kitchens everyday, We rely on our equipment and our equipment relies on great techs to keep them performing at their best.
I am grateful to Lori and Brian for knocking this issue out of the park!!
William

They were fantastic in diagnosing and immediately repairing my washer that I had not been able to use for a month. Quick, fast and clean! They were even able to provide a temporary solution until the permanent part was here so I could finally catch up on laundry. Will only be requesting them to work on our appliances in the future

Unfortunately a very poor experience. The technician was nice while on site but was unprepared to complete the task. Was over-quoted by hundreds to fix a frozen ice maker and customer service representative was extremely rude when asked about the process. I would not recommend, very disappointed.

Update: I spoke with another business in town that told me to contact Samsung and gave me the information to do so. They said it would be covered which it was…so the repair was done free of charge. Glad I didn’t just say ok and pay the $600.

BEFORE YOU READ ---- THIS COMPANY IS FULL OF FAKE REVIEWS!!!!!!

This "company" came out to my house earlier this week to diagnose my fridge issue. My fridge was not working, so I wanted to find out what was going on. The techs did a great job and told me that I need a new "run capacitor" and "stater". Ok great!! They said they'd send that along to procurement and they'd get back to me.

Fast forward -- they got back to me.. They told me Samsung discontinued all of these replacement products for my 5 YEAR OLD FRIDGE with a 10 YEAR WARRANTY. I proceeded to ask a customer service rep by the name of Nyasia. She proceeded to cuss me out over a recorded line, which I would like to receive a copy of. I simply want to know the part numbers that are discontinued so that I can order them myself but I couldn't hear myself over her cuss words.

Had them out to repair a dishwasher, ordered parts, they returned to finish the repair, discovered after they left that it still wasn't working. Waited +/- three weeks for another return visit, after which it was still not repaired.

Similar problems with a stove at a rental property.

I have the general sense that they may have been less than thorough during their initial diagnostic visits, and therefore missed problems that could have been addressed in the same visit and/or problems which would have made the appliances cheaper to replace than repaid.

Happy to update or remove this review if they choose to refund me or otherwise rectify the situation.

5 stars!! Mr. E helped fix a dryer at a rental property of mine. They were fast and professional. My tenant made a point to say that they were very happy. The communication was excellent. I definitely recommend!!

My ice maker stopped making ice and my freezer was full of water. I called Mr. E and they were very quick to schedule an appointment. The technician, Kyle, showed up for the appointment on time, diagnosed the problem and ordered the part for repair. When the part came in I was contacted for a follow-up and again Kyle showed up on time and completed the repair quickly. I would highly recommend this company. The price was very reasonable, the technician was very knowledgeable and the company is very responsive.

Kyle did a wonderful job repairing my dishwasher. He had to order a part, told me how long it would be before he’d be back. He called set up the return date and was right on time. Very pleased and highly recommend his business and smile. A 10 for professional workman ethic.

Excellent and prompt service over a holiday weekend.
So glad we found them and will definitely use them again.

Highly recommend!

I am glad I called Mr.E Appliance to get the stackable kit that I purchased put on my washer and dryer. I was unable to get anyone to assist with it at the time. Kyle and his work partner came to assist with the job and did a great job. They were also very professional. They listened to my concerns and moved the washer and dryer where I wanted it to be and ultimately gave me peace of mind knowing this was now behind me. I would recommend them to anyone who needs help with their appliances.

Kyle and Roshad were great! Super helpful and communicated with me throughout the process. A sticky situation is now fixed. Would use them again!

This was the worst experience I could have imagined. Started out ok, then once it was time for the work to be done after the original diagnosis, that's when everything became a problem. The customer service is deplorable. When it was time to get back to me about what the next steps, it took them weeks to respond. I repeatedly had to call about updates on the part I paid for up front, but days turned to weeks before I received a response. It wasn't until I said return my money, that I got a response from them. I have never been so disgusted with someone's work as I was with this.

Service technician was on time, pleasant demeanor and did all he could to assist us. The manger was also very helpful and went above and beyond to offer assistance and ensure we were satisfied with the service. We definitely were!

After searching on the internet for a reputable, affordable repairman Mr E stood out. The reviews are what sold me. Then the customer service I received immediately after booking an appointment online blew my mind. The young lady was very personable, explained everything, answered all of my questions. Then the follow up communication confirming the appointment and reminder were helpful. The day of my appointment. Mr. E was on time, introduced himself then immediately got to work. He was so thorough diagnosing the problem with my dryer; explaining what he was doing throughout the process of elimination to determine the problem. The repair cost was extremely affordable. I highly recommend Mr. E Appliance Service!!!!!

Kyle and his colleague arrived within the scheduled window, and they fully addressed thee problem in a reasonable amount of time. When they left, it was fixed. And I must say, after hiring several home repair folks over the years, Kyle and Mr. E. Appliance are the best communicators and most professional I've had the opportunity to meet. Highly recommended!

Mr. E did an amazing job installing my cooktop! The technician was on time and when he ran into an issue (not his fault), he agreed to come back out after hours to install it once I had the issue resolved. He kept his word and can back out that night. He was professional, efficient, and exceeded my expectations. I highly recommend them!”

Got my initial appointment within 3 days, and follow-up as soon as parts came in. Kyle was great and my dryer works great! Scheduler on the phone was very courteous and friendly.

We had another company show up and look at our downdraft electric coil range and sadly, the tech walked out saying he couldn't work on it because of its age. The range is from the mid 1980's and we use it for canning produce. They don't make ranges/stovetops like this anymore unfortunately. Mr. E Appliance techs spent the time to troubleshoot it and came back after ordering parts to get it up and running again for this season's canning. They were polite and they did a great job. It's like having a new stove again!

Kyle was professional and responsive to my text messages. He quickly diagnosed the problem with my dryer, provided a quote, and completed the repair. I was able to make my payment online while he worked, which was nice. I'm not entirely sure about the average cost for these types of things but I felt comfortable with the overall price.