Electrical reviews in Richmond, Virginia

I used J&M to install a generac whole house generator. While I did like Jason the sales rep and the actual workers that did the install, I was very frustrated with the communication from the office once I signed the contract. I was told 5-6 weeks, but heard Nothing from them for a couple months. I had to make several phone calls before I was told there was an issue with the propane tank delivery. Instead of communicating that to me, they set my order to the side and forgot it. Almost 3 months after I signed the contract it was finally installed, but the propane tanks were delivered nearly empty. They said suburban would be out to fill them. A week went by, I called and was told suburban wasn’t answering their calls or emails and that I would have to call, mind you the first fill was to be supplied by J&M per contract. So I call suburban, they answer in a couple rings and informed me they had no info on me so they couldn’t schedule until J&M gave them info. So I had to make another call to J&M to tell them to give my info to suburban, 2 days later they just showed up with no warning, so again, NO communication. I don’t know if they have more business then They can handle or just incompetent office staff, but the total lack of communication certainly brings down their rating from me.