Electrical reviews in Richmond, Virginia

We just had our initial meeting with Jason Gay of J&M Electrical! OH MY GOODNESS is he awesome!! He was polite and curious and gave his honest opinion when asked. He is a top-notch professional and went over every detail of our estimate and the work we need done! I have no doubt that when the tradesmen come to do the work that it will also be first class! We cancelled our next electrician appointment because Jason was so thorough! We are super pleased with his service and felt like he had solutions for all our needs! Excellent! Meant to post this last month!

We had the best experience with J&M Electrical! Jason G helped us pick out the ideal Generac for our home. He was knowledgable, patient, and led a refreshingly transparent process. Installation day came and his team was equally impressive. Justin, Bo, Lavonte and Braden spent the day ensuring each aspect of the install was flawless. They navigated an unexpected challenge with ease and left the job site cleaner than they had found it. So thankful for the new peace of mind I can enjoy with the new generator and the spectacular crew that helped us get there. Definitely recommend!!

Very responsive, high quality work, friendly and professional. Recommended better and more cost effective solutions. Will call J&M for all my future electrician needs.

I’ve had J&M handle all of our electrical needs, as well as installing a General Generator and Electric Car charger. They are exceptional to work with, professional and very communicative. I’d recommend their services to anyone.

I had a great experience with J&M Electrical Services! The electrician installed my light fixture in less than 30 minutes. He was very knowledgeable, friendly, and professional—no upselling or pressure for extra services. Quick, honest, and efficient. Highly recommend!

J&M has been dependable servicing our Generac generator annually for about eight years. When the generator needed prompt service due to a breakdown last winter, J&M responded in a timely manner.

First I would like to thank everyone at J&M Electrical Service!!! Utilized this team for a whole home generator. Best price and awesome folks doing the install, everyone was very friendly and quick to answer. Also highly recommend for all electrical needs. This place has a lot to offer!! Talk to Jason Gay if you need anything!

Great company. Jason was on-time, knowledgeable and efficient in fixing damaged electrical outlets at my home. Highly recommend J&M!

Excellent company with fair pricing and outstanding craftsmanship. Both Service Technicians were very courteous and respectful of property. Will definitely use their services again. Highly recommend!!

I’m so glad I chose this company and am pleased with the service provided for me.

I was also impressed with the friendliness and honesty of the technician who quickly diagnosed the problem was a faulty dryer recently purchased and installed incorrectly.

My new dryer was replaced today and I can’t thank you enough!

Transformed the appearance of our home with new recessed and pendant lighting as well as under counter lights. Great price and quality work, very responsive.

Great experience so far getting an estimate/quote for recessed lighting and some fans. Jason was great to meet with. He asked questions about our preferences, provided guidance on our options, and answered any questions we had. Looking forward to working with him and the J&M team on next steps.

We reached out to Jason and J&M electrical to get an estimate for a whole house generator. During our discussion and inspection of our existing service panel, Jason identified a potential problem with the main breaker and included replacing the panel as part of his estimate. We were going to have to work done as a ‘package’ if we decided to move forward.

As fate, or happenstance would have it, not a couple of weeks later, while I was traveling on business, one half of our home lost electrical service. Dominion came and informed us that the issue was on our end, not the utility, so I reached out to Jason on Sunday afternoon. First thing Monday morning (Jason was on an emergency job when I reached out), Jason contacted me, dropped everything, and personally sent an updated estimate, gathered the parts needed to get us back up and running, and replaced the panel.

Less than 24 hours from panel failure to replacement! This is, in my opinion, world class customer support and I’ll be using Jason and J&M electrical as my sole electrical contractor moving forward.

Jason was great! He came out in a snowstorm to help us out. He explained everything, provided a timeline, was extremely efficient and fast. Would highly recommend and use again.

Very professional yet explained everything to me where I could understand. I had dealt with several other companies and it was not a very good experience by the time I got on the phone with them I was so confused about what I needed. The lady listened to me with patience and understanding, spoke to me as I was a person and set me up an appointment rather quickly. The man that came out walked us through what we needed and why we needed it. I would recommend them if your looking for a honest company.

The repair man was very effecient . We felt comfortable with him in our house. I would recomend them to anyone. We had them install our Generac 4 or 5 years ago. We will be calling them in the future.

J & M is undoubtedly the best generator/
electrical company in Richmond, providing service and pricing as if you were family. The team is efficient, courteous and knowledgeable. They are the best!!

We had a consultation and estimate on December 31 and were scheduled for work on January 2 and 3. The projects, as shown in the screenshot I provided, totaled $4,617 for what was supposed to be two days of work. However, the actual work took about eight hours over those two days, involving one professional and two apprentices.

I questioned the high labor costs for work that didn’t last the full two days, and the estimator explained that the presence of the apprentices made the process quicker. He even suggested that he could send one of the apprentices home on the second day if we wanted the work to take longer, which I found insulting. I feel we were overcharged for labor. While I would like an itemized list of what we paid for, I don’t think it’s worth pursuing further; we’ve decided not to return as customers.

Additionally, there is now visible damage around the panel box that needs repair. If the panel box had been installed correctly, the cutout area would have been covered, preventing this eyesore. The panel box is also not flush with the wall, leaving enough space for my fingers to fit underneath. They also created a hole in one of our shutters and attempted to cover it up as if we wouldn’t notice. Furthermore, the ground wire for our slab is connected to the fence, which we plan to replace—what happens then?

Lastly, we had to call them back to install a bubble on the outlet at the back. The main worker told my husband it wasn't necessary, which is why it wasn’t installed during their initial visit. When they finally put it on, the work was done poorly. It seems that the phrase "cutting corners" triggered the estimator, and I may have inadvertently offended him; my only intention was to ensure that the work was done properly, especially given the high cost for what was supposed to be two full days of work.

While my main complaint is not solely about the costs, I expected top-quality workmanship for the price we paid. I believe they could have taken more time to deliver a more polished result. On a positive note, we do appreciate having the convenience of an outlet in our hallway now.

I scheduled four electricians to provide quotes on relocating a point of attachment. The last company I met with was J&M Electrical Services, and Jason stood out for his honesty compared to the others. My initial plan was to move the point of attachment from the second-floor porch to the ground level for tenant safety and to meet Dominion Energy requirements.

Instead of just quoting the job, Jason asked thoughtful questions about why I wanted the work done that way. After reviewing the situation, he explained there was a better approach that would still meet requirements while saving me thousands of dollars. He went above and beyond by working directly with Dominion Energy to ensure the project was done correctly and cost-effectively.

The other three electricians didn’t offer this solution
they only saw the project as a way to make money. Jason’s integrity and willingness to look out for my best interest speak volumes about his character and about J&M Electrical Services.

Thank you, Jason, for your help and for saving me unnecessary expenses. I highly recommend J&M Electrical Services. Honesty and building long-term relationships go a long way!

Jason arrived earlier than our appointed time after calling to see if it was OK. He explained what needed to be done, and fixed it promptly. He was professional and very polite. My husband and I will definitely call J&M again for another project. Thanks Jason and J&M Electrical Services!

J&M is a godsend! From start to finish, the customer service was exceptional. Bo, the technician, was punctual, communicated clearly, and demonstrated impressive expertise. After a large company (who advertises they do HVAC, Plumbing, Electrical etc.) claimed my mom’s generator needed urgent replacement due to an oil leak, I sought a second opinion. Bo arrived on time, ran thorough tests, and found a minor leak that was easily fixed by tightening a hose. He even pointed out that the air filter hadn’t been changed since 2016! We are grateful for J&M’s honesty and look forward to having them handle our annual maintenance. Thank you, Bo and J&M!