Home Services reviews in Richmond, Virginia

We are so SO happy with how Miriam and Sandy did! Super friendly staff! They did a great job cleaning in the renovated areas of the house. Thank you so much! I can’t wait to book with them again!!

I find it hard enough paying someone to clean my house as I'm expecting to do a better job myself, but I used Molly Maid 3 times as a new parent to give us a break for the first couple months. My biggest problem was that you're given a clear list of what they clean, but then on all 3 visits they proceeded not to clean according to their own list and I needed to ask the cleaners to redo areas each time. The problem areas were mirrors, baseboards, and door frames. It's just frustrating to pay someone to clean to save time but then feel like you're really just supervising them because they aren't doing a good job.

I hired Molly Maids for a one-time deep clean of my 2,000 sq ft home in preparation for the arrival of my baby. I maintain a clean house, but I wanted the peace of mind that comes with a thorough, detailed clean. Unfortunately, my experience fell short of expectations, especially considering the $341 price tag. Two women arrived and completed the job in under two hours. While they performed basic tasks like cleaning toilets, showers, vacuuming, mopping, dusting fans, wiping window sills, and cleaning the oven top, the service they provided was more on par with a regular biweekly clean rather than the deep clean I specifically requested.

There were several key areas that were overlooked. One of the reasons I chose Molly Maids was the promise of baseboard cleaning, something I can’t manage myself at nine months pregnant. However, many baseboards were barely touched, and I could still wipe off dust and dirt afterward. While the kitchen sink was cleaned, the grate over it was left grimy, and we had to scrub it ourselves after they left. High-touch areas like doors were ignored, and dust still lingered on the hearth in front of our fireplace. I also found that they didn’t move lighter furniture like our ottoman, as there was still debris underneath. The blinds were barely touched, and the bathroom sink drain was left with grime. In the kitchen, dirt was still present around our trash can and the scuff marks on the wall behind it were left untouched.

I wouldn’t typically nitpick these details, but for $350 and a service advertised as a "deep clean," I expected more. What I received was closer to a quick once-over that would be expected for a regular cleaning service. Given this experience, I cannot recommend Molly Maids for a one-time deep clean.

A clean house every time. Floors wet mopped, carpets vacuumed, furniture dusted and sheets changed nicely. All done with a smile and quiet happy singing. Couldn’t ask for more.

Ashley & Laura (Team #6) are wonderful! They do a terrific job of cleaning our house and are very personable as well as professional. We love them (and so does our dog!)

My team from Molly Maid of Capital City, VA (Ashley and Laura) does a great job. They are dependable, professional and friendly. When they leave my house smells and looks clean with some nice special touches. I also love the flexibility when I am out of town or need to switch days.

I was hesitant to hire Molly Maids due to the mixed reviews but I used them in a different area of Virginia and LOVED them so I decided to go through with it. And boy am I happy that I did. During my estimate I learned that this location is under new ownership. The new owner was actually the one who performed my estimate. He owns another Molly Maid in VA and is determined to turn this location around. Speaking to him gave me the upmost confidence and it was proven by the actual clean. The ladies came on time, they were very friendly, and they did an amazing job. They also asked me if there was anything they missed and I did a review of my house to not find anything to point out. I did just move here so I did request a deep clean. I have 3 floors, 5 bed, 2 bath. They took 4 hours. It felt like a long time but I am glad they took their time. They even made my beds with the new linens, put on my duvet cover which I loath, and cleaned the inside of my fridge. I am very pleased with the result. You pay for the quality and service. Thank you Molly Maid! See you in 2 weeks.

Ashley and Laura (team 6) have been servicing my house for the last couple of years. They always do an excellent job- thorough vacuuming, dusting, mopping and general organization of loose items around the house. They will go above and beyond like making our bed and putting away our dishes. I work from home, so they are here while I'm working and they are very respectful of working around me and my dog. Overall they do a great service for a reasonable price.

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Please do not use Megan to clean your home. We used her for a move-out clean to get our home prepped to rent. I met her at the property and we did a full room to room tour. All expectations were laid out, and she gave me a price of $250. We were unfortunately not able to inspect the home before we paid and we were shocked by the state of the home. We reached out to her about it and was met with so much attitude and unprofessionalism. She told me our empty house was left in such terrible condition, and that if I wanted her to do an actual deep clean it would be $300 more for her to come back out. Common items were left untouched like bathroom sinks, kitchen sink, toilet and floors. She then blocked me. Please be careful and do not pay unless you inspect the home.

I was very disappointed in this company and would not recommend them. Meghan doesn’t stand behind her work. I paid $200 extra for to have the outside of 20 windows and the tracks cleaned. When they finished 3 of the windows had not been cleaned on the outside, and several tracks were not touched. Many of the tracks that were cleaned still had debris in them. I did do a walk through after she cleaned the house, but never thought to check the windows …. my fault. However the next day when I discovered it, I texted her immediately and followed up with additional texts for the next two days ….. no response! I definitely would not recommend this company!

This clean service is amazing

Great experience! Great price! Very detailed, and professional.

Great Cleaning & Very Affordable! Would highly recommend for a deep clean, move out clean, move in clean, and reoccurring cleaning! Awesome company

Highly recommend! Very friendly, listens to what you are wanting done very thorough! Hired to do a deep clean and looks so good and smells great too! Thank you again!

Meg is a wonderful person who provides excellent service for the cost. She provides a great service and if you're thinking about having a cleaning, she's a great person to go to!

Priority is the most prompt and professional cleaning service I have ever worked with. Meg and her team help with an elderly family member's home as well as my rental properties in the area. The price is fair and the attention to detail really shows. Meg is super responsive and always will find a way to meet our needs.

Complete. Waste of money. If I could give 0 stars I would. Paid 250$. For a move out cleaning. And absolutely nothing was done. If I had to guess. Meg Murillo. Left as soon as we walked out the door

I feel the need to say do not use Meghan Murillo or Priority Cleaning Services LLC. We paid $450 for “deep cleaning “ of our entire 4 bedroom 3.5 bathroom 2 level home. Unfortunately, I didn’t inspect any of her work as I had to run to work while she was still “cleaning” so I didn’t realize that her version of deep cleaning consists of spraying cleaning products so the house “smells clean”. She then blocked me from every means of contacting her before I could even see the work for myself. I messaged her and told her that my daughter was sending me concerning information about her “work”. She told me she would make right anything she missed and I told her, let me get home and see the house for myself before I overreact. Before I could get home and see for myself I was blocked on every platform. So she has no professional integrity and does not stand behind her work at all. Please avoid this sham of a cleaning service. If you want to pay a lot of money to someone no better at cleaning than my pre-teens trying to earn money to go to the mall with their friends, by all means; but if you have ever used a reputable cleaning service and actually need quality cleaning, this isn’t your company to use.

Buyer beware! Megan came to "deep clean" our home yesterday. She was friendly and seemed eager so we have no idea what happened. Unfortunately we weren't able to inspect before we paid a fortune. Once we inspected, we were unbelievably disappointed. She did a terrible job. She basically only cleaned the floors. No kitchen counters, dusted only the den, no other room in the house, no trash taken, nothing in the kitchen cleaned, nothing moved when vacuuming (using our vacuum that she left a mess). We asked her if she'd be willing to come back and make it right, at least finish the cleaning if not provide a partial refund. She refused. She only offered a discount on the next service. She then blamed her poor job on the fact that there were people home. When we asked why she didn't clean, she actually said it must have got dirty again after she left 🤦‍♀️ There were people that came home while she was here, but they stayed out of her way and away from areas she was cleaning.

This may be a scam business. Only offering more services at a reduced rate. If you use her, be careful and cautious and definitely inspect before you pay! We learned an expensive lesson with this experience.