Home Services reviews in Richmond, Virginia

No attention to detail, this was a deep clean and so none of this should have happened, a ton of cobwebs left and kitchen handles not even simply wiped down, floors left with spots. Bathroom walls left dirty. Stainless steal fridge mediocre cleaning. My brand new tenant spent a significant amount of time cleaning after the deep clean. It was 187$ an hour and they had a team of 3 that worked for an hour. I was then charged for one hour and a half which I questioned. I was told the minimum is and hour and half. How amazing that had they actually worked an additional half hour more maybe I would have gotten my money's worth. They totally offered to come back out, which shouldn't be neccessary at all. My tenant was moving everything in and that would have been terribly inconvenient. I did expect some compensation in return, $187 an hour and that much was missed with 3 cleaners? Absurd absolutely poor business. This was a move out deep clean. The management also did not choose to contact me via phone only via email, that says a lot to me. Not professional in my opinion. (Also wanted to send the same team that missed everything prior, um no thanks.)

We have used Molly Maid for several years now and appreciate being able to come home to a clean house. Vanessa (Team #1) does an excellent job and is always pleasant to work with. We appreciate the great service she provides.

I've had Team 5 from Molly Maid cleaning our house since we moved to Richmond 8 years ago. They are so nice, attentive and have always done a wonderful job. You will not be disappointed. Thanks so much Team 5!

We were fortunate to have Team 1 (Vanessa and Ashley), do our initial cleaning. I hope they become our permanent team! They were on time, friendly, asked questions when needed, and did an Exceptional job cleaning our home. We have 3 large dogs and a puppy and there is not a hair in sight! The floors look better than they have in years! Cobwebs that I’ve been pretending not to see - are no longer there! Thank you!!

Great work done efficiently and with quality. Very nice cleaning crew. I believe Mirian and Sandy were the cleaners. I originally was not home when they arrived but they came back and were still very sweet and cordial even though I wasted some of their time. They were scheduled to arrive anywhere from 12-2 and arrived 12 on the dot which was quite great but surprising. Would recommend!

I’ve used them twice. The first time we did a deep clean and it was great — the only thing they seemed to miss was cover of the giant vent on the wall and vacuuming up the entry way. Then on the second time (about three weeks later after we had fully moved out), they didn’t even vacuum under the bed and I had to use my sock to clean it up. There was food still in the kitchen sink, the other sink had a crust on it and they broke one of the only items left in the house. Considering it should have been a relatively quick and easy second cleaning based on how little we had lived in that house between the two cleanings, I was sorely disappointed with how much we spent to still have to panic clean after they left.

I shared this feedback with the team immediately after and they did apologize and offer me $25 off another cleaning, but there are far too many other local options to give repeat business to them.

Very pleased with the service. Used them for a move-out cleanup when another cleaning service was slow to respond and hard to communicate with. The other company was a little cheaper, but the response, service and personal attention from everyone at Molly Maid definitely made it worth the price. They did such a good job, I have an appointment for an estimate at my new residence to have regular cleanings. Well done.

Molly Maids has been cleaning my house for nearly 16 years and I think that speaks to the quality and consistency of their service. Vanessa has been our most recent cleaner and she has been with us for close to three years.
Vanessa knows our house and she knows exactly how I like things done! I rarely have to leave her specific instructions, unless I have something special I want done. And she takes care of those special requests without question. And she does a great job on her own, without a partner.
In all the years MM have been coming to my home, I can count on one hand the number of times I’ve had to call the office with a complaint.
Most important, every MM employee has always been nice to my doggie!

Update March 2025: I am still using Molly Maid cleaning services for my home. Vanessa continues to do a great job. With their affordable prices, I will continue using their services.

Vanessa does excellent work cleaning my home. I would recommend her to other customers.

Have been a customer for years and have always been pleased when gaining estimates and speaking with the main office. My new cleaning team #6 is wonderful. They are providing thorough and thoughtful care to my home.

Molly Maid is fantastic! Vanessa and Ashley did such a fabulous job helping get my house ready for family to stay. I literally walked in and started crying. Super easy scheduling, attention to detail is over the the top, all in all a great company!

Molly Maid does wonderful work!!!! Very professional, thorough and great customer service. Also trustworthy to be in your home, even when you're not there. I highly recommend this company for regular cleanings. They'll make your life easier.

Great experience with team 6 on house cleaning… thank you!

I hired Molly Maids today do a thorough cleaning on a house that really needed it. When I got my quote, I thought it would e impossible to complete in the allotted time.

Team “2”, Mirian and Sandy, were amazing. They got the job done in slightly less time, and it wasn’t just a speedy swipe. They corrected difficult areas and the attention to detail was outstanding. Great job!

Team #6 Angie and Linda do a great job!

This was our first experience with professional cleaners! Angie and Linda (team #4) did an excellent job! I was home working when they did the cleaning (me and our pets were in the sunroom) and they were so mindful and efficient. They really paid attention to detail and as someone with a large shedding dog and a cat, I’ve never seen the baseboards so clean. They made the guest room bed and my son’s room with care. I think my favorite part is I could tell that they took everything off our kitchen counter to deep clean and then replaced everything as it was. No spot unturned. Everything smelt so fresh and everything was visibly clean.

I originally put in an online request for cleaning one week ahead of time and the office called a few days later to confirm everything. They explained what the cleaners would do and if we needed any extras, so I knew what services I was getting. They also called ahead of time to let us know the cleaners schedule and when they would be arriving.

As a first timer for hiring a professional cleaner I would recommend!

So I decided I wanted to try a cleaning service and here I am unfortunately it did not go as promised and I am devastated for one. I was really looking forward to some additional help in my home due to the fact that I am a full-time student I work and I also have two kids. I just wanted something to make life a little easier for me, but this was not it. I paid $325 w/ an extra $50 to get my oven cleaned and it looks like it never even got touched. The beds were made like a five-year-old did it and everything was clean, but was not put back in its proper place. I understand that they don’t organize, but at least put my items back where they belong. I shouldn’t have to come home and clean behind my cleaner i’m very annoyed and I think that I’m going ahead and cancel my next services indefinitely and try a different cleaning service unfortunately guys if you want someone to clean your home I don’t think this company is it they really need to get their priorities together if you’re going to be cleaning people‘s homes and make sure that the people you get to clean are going to do it properly because this is not what I was promised and don’t let them fool you with that reclean bullshit because at the end of the day it shouldn’t have to get re-clean. It should’ve been done properly ithe first time that’s why they offer a reclean because they know that they are horrible.
So run run as fast as you can and don’t put yourself in a situation
Update : so I just got off the phone with one of the most terrible customer service person I have ever dealt with in my life. I called to let them know that I wasn’t satisfied with my service and I discovered that there was a misunderstanding in the price I did not pay extra for the oven to be cleaned. It was part of our hourly rate which is fine, but she just had a very condescending attitude made it seem like it was my fault that I was unhappy, and then when I tried to address the issue with her, she basically got more smart with me, and then when I told her that I wanted to cancel the services, she hung up in my face I will never ever ever in my life ever recommend anyone to go through this service. That lady was so rude. I promise you you will want to scream. Then had the nerve to ask me to change my Google review, which I had to plan on updating it anyway but now I am not updating or changing anything I would rather pay $300 for a better service then pay them $125 and be treated like crap You get what you pay for The crazy thing is treat me good and you have me forever treat me bad and I could be your worst enemy
They really need to hire people with better customer service and really get rid of her or you guys are gonna lose a whole lot more customers

Vanessa has been coming to our house for a couple of years now and always does a great job. She used to work with a partner but is now coming alone and is still able to get everything cleaned up and shining in short order. She is prompt and efficient, works hard, and always has a smile on her face.

I had a gift card for Molly Maid, which I used for a deep clean and then after I did two subsequent regular cleanings.

I was pretty disappointed in the quality of the deep cleaning. I would expect a deep clean to include things like dusting, baseboards, cleaning under the couch, vacuuming couch cushions, but none of that was completed. The stovetop was cleaned, but the wall next to the stove still very much needed a cleaning. I know they will come back out for missed things, but it felt like a lot was overlooked and honestly I don’t like the idea of having to complain about what imo should have been done originally. I have never had a cleaning service though, so perhaps my expectations were out of line. I overall felt like the price did not match the quality of cleaning. The cleaning team was very friendly and prompt though.

The regular weekly cleanings were fine. I am confused about the billing though, I paid the amount I was told was the weekly price, but when we went to cancel I was told there was a small extra balance to be paid. No idea for what, since the cleaners never stayed the full hour I paid for (they left 15+ minutes early the last time) and I never got any sort of receipt or invoice.

ETA - I received an invoice from the company and the remaining balance was my fault, so I don’t hold that against them and updated my review accordingly.

I have had multiple maid services before I found Molly Maids. I have been with them for quite a few years. I have a two person team made up of two ladies who are my regular crew. They come every two weeks like clockwork. They never miss a shift. They are friendly and most important they are quiet. Also when they walk in the door they immediately start working. They do not bring their breakfast or snacks that they eat on your comforters. They are efficient and they leave my house clean and smelling really nice. I’m very pleased with this company and the customer service. Kathy Bess

Hired Molly Maids to do a move-in clean. We clearly discussed what specific services would be done, but when I arrived home afterwards, it was as if they never came to clean. Cobwebs in the windows, dust and splatter on the baseboards, scum on the bathroom floor, etc. The only reason this review is not 0 stars is because when I called to let the office know, they were quick to schedule a complimentary return service to address the areas left unclean. However, upon their complimentary second cleaning, it was obvious they did not mop the floor--they claimed it was thick paint and they were unable to clean it because of insurance, but I was able to wipe it up with a water damped paper towel...

Really displeased with this service and will openly advise friends and family to avoid them.