Home Services reviews in Richmond, Virginia

Excellent cleaning service. Prompt, thorough and reasonably priced. Always with a positive attitude. Thank you, Randy!

She’s perfect ! She does everything and leaves everything nice and shiny !

Del does an awesome job and is very dedicated to providing efficient and professional service.

Very professional, on time and very knowledgeable in her work. Will definitely be booking with her again

Delcare is the best cleaning service around. Not only are they professional and hard working, they are personable and caring for both me and my dog. I

Dale is wonderfully nice and a very good cleaner I have her for two hours every other week and we change up what needs her attention. You will be very happy with her

I've had the fortune of dealing with the owner Mrs. Washington before and after her switch over to doing her own thing. She's always been courteous and punctual when dealing with the mess I leave behind at my office. I can't recommend her services enough! Giver her a shout and set something up today.

All I can say is totally awsome service from beginning to end.

We had a light colored oriental rug in the dining room, between the spills and the cats it was a wreck. Hadeed fixed it up, got it cleaned, fixed the edges...looks great again. We have it in the master bedroom now. They are coming for the front hall and living room rugs next week. I'm sure they will look just wonderful when they bring those back.

Since I had never used a rug cleaning service before Hadeed-Mercer Rug Cleaning, I'm not sure how it compares to other rug cleaners. It may be completely comparable. If so, I'm not sure how valuable the service is.

I recently sent 4 small rugs (three 5'x8' and one runner) to Hadeed-Mercer to have them thoroughly cleaned as they are all 9 year old wool rugs that have only ever been cleaned with a rental steam cleaner. Initially, I was very excited to spend the money and know my rugs would be cleaner than ever when they came back.

The pick-up/drop-off service is wonderful! I wasn't going to be at home during any of the available windows, so the rugs waited on the porch for pick-up and were dropped off there per my request. It was extremely luxurious to have the rugs picked-up rather than to have to take them somewhere myself.

The rugs were gone for a couple of weeks. This was not a problem for us as we were on vacation, but others should be aware that the service did not involve a speedy turnaround.

All the employees I dealt with were very friendly and orderly. Notifications came as necessary, and the process was made extremely clear. The cleanings were done during an advertised sale period. Of course, the sale was offered to gain the customer's attention for upselling other services that cost much more than the rugs' replacement costs, but there was no pressure to purchase these extra services.

Eventually, the rugs arrived back home (after I sent an inquiring email), and we opened the first one. Immediately, I noticed the back of the rug looked quite dirty. We unrolled it and noticed the surface of the rug had fuzz and pet hair and even some kind of wood chips on it. As we don't even have a pet, I was quite disappointed know someone else's dirt had been spread to our rugs. We flipped the rugs over to vacuum the backing. How upsetting to see grit all over the floor when we were finished! The company claimed the grit is actually just the rug backing breaking down. I'm ok with that explanation, but I'm not ok with the fact that they apparently never turned our rugs upside-down during the cleaning process.

In summary, it will save you a lot of money to rent a steam cleaner and clean your rugs yourself. I was under the false impression that paying several hundred dollars for professional cleaning of 4 small area rugs would gain us rugs that were cleaner than we could clean them ourselves. In truth, our normal process of sunning, shampooing, and then vacuuming the rugs upside down gets the rug much cleaner and only costs about $25 including shampoo. Plus, the rug never leaves the house or acquires someone else's hair and lint.

Those 5 star reviews are written by Hadeed - for sure. Look at the headings with their services listed. We took 4 oriental rugs to Hadeed to be cleaned and 3 were delivered to our house. They said that they had delivered all 4 and would not reimburse us for the cleaning fee or the worth of the rug. I had a hard time picturing someone stealing one rug...Two years later I received a call from Hadeed asking if they could deliver my rug. They didn't even know that they had had this rug for two years - they thought it was just a regular 'ol delivery. This part is my fault because I NEVER should have used them again: I took a rug in that had red wine stains. This was done the same day - thinking that the sooner it went in the better. The manager called me three weeks later and asked me what I'd like done with the rug! Do I want the binding fixed? I said, "you haven't tried to clean it yet?!" She says "I've had a death in the family, sorry I wasn't taking care of your rug." I called their headquarters in Northern Virginia but got nowhere. I sent my husband to pick it up and it was covered in a heavy cakey dirt. We threw it out. I've never written a review in my life. Please do not go here - just throw your rug out and then go give the mean lady a wade of money.

In February of 2017 we had a valuable Mashad carpet cleaned by Hadeed - Mercer. There was a hole in one corner that needed repair and the fringe on one end needed reinforcing. We called one day and the carpet was picked up two days later. It was returned within the week. The carpet looked, felt, and smelled very clean. We had to search to find the repair and even then, we had to look on the other side! An excellent repair!

Three days later a large glass of red wine was spilled on our wool BEIGE (yikes!) dining room carpet! It happened on a Saturday night so we called early on Monday. We thought surely the lapse in time had made the stain worse. They picked it up the day we called and it was returned a week later. We were thrilled to find the stain gone! Who would have thought! We felt the cost of cleaning the entire run and removing the large stain very fairly priced. Less than 10% of replacing the carpet.

The gentlemen who pick up and deliver are knowledgeable, prompt and extremely polite. All-in-all, we are delighted to recommend this company to anyone. Even your most valuable carpets are safe with them.

Received a letter in the mail today stating they have been trying to contact me since October 2016 to deliver a rug and charging me 108 dollars a month for a total of 540 dollars for storage of the rug and please call for delivery ASAP.

They delivered the rug in OCTOBER and it was damaged with a huge burn mark. I am standing on the rug as I type this. So we paid for a rug to be cleaned and repaired. They delivered the rug cleaned but more damaged then they received it. Then they send a bill 5 months later with 108 monthly storage of said rug.

I should have called them and offered to accept delivery. Sketchy company use at your own risk.

Run Forest Run! Can’t deliver on most basic services because so worried about upselling you to other services. Never deliver on time—have used them twice and both times, major screw up. Had rugs repaired and edges ripped within a month. Will honor repair if you pay—again.
Was privy to an exchange between Joe Hadeed and another customer. Shocked they are still in business. Rudeness and tone was so bad I had to leave the room. Like I said run away, far away!

Classic bait and switch. I received a quote over the phone and was given a 20% discount to get me to sign. Upon pick up of the 2 rugs, they talked my wife into signing up for the "soak and neutralize" treatment and in the true spirit of shady salesmen, didn't tell her what the total would be (only that its $1.19 per sqft). So the quote of $320 to clean 2 8x10 rugs ended up costing me $588 - I could have bought new rugs for that much.

Ultimately it's our fault for not seeing through this company's underhanded business practices, but it won't happen again as I will never do business with these people again. Who really wants to do business with a company where you constantly have to be on your guard to keep them from taking advantage of you?!?

Great Customerservice and my rugs look great!

By phone I was quoted a reasonable price & a 7-10 day turn-around time. When the rug was picked up, I was surprised to be required to pay a $150 deposit. After two weeks I was called from another location (Fredericksburg?) where the cleaning had taken place and asked if I wanted to spend $2,000 on repairs to the binding and the fringe. When I refused that, I was told that I would be called when my rug was ready to be delivered. After at least another two weeks, I gave up waiting and called the Richmond office and was told it would be delivered to me "by the end of the week." Two weeks later while I was out of town, I received a call saying it was ready for delivery. In all, it was TWO MONTHS after pick-up that my carpet was finally returned to me.
My oriental carpet looks clean and the delivery people were very nice, but I don't recommend this company to anyone who dislikes inadequate and misleading information, or anyone who would miss having their rug.

Would NOT recommend them to anyone nor would ever use them again! Only
Gave 1 star because it wouldn't let me submit with zero! Horrible service and quility of work. Dog hair was still in all our rugs and the amount of dirt that came out of them was ridiculous-even after a personal vacuum. For taking 2 months to clean our rugs would expect much better outcome especially for the price you pay for professional rug cleaning. Poor communication and operations throughout the process and even lied to us saying that they had called stating our rugs were ready! They never called and our rugs were not ready! The only positive experience was the delivery men. They were very nice and I feel bad for them having to be the face of your business and deal with unhappy customers when they take no part in the cleaning process!

I used this company 3 years ago and they did a nice job. However, this last time I feel like I was taken advantage of. They quoted me on the job for three rugs (it was 3 for the cost of 2) and then the cost was about $100 more at the end. And, I don't think they actually cleaned one of the rugs. The stains were still there and it didn't look any different from when they took it. We will not be using Hadeed anymore for our rug cleaning needs. I am not sure if they have changed ownership, but we would not recommend them to any of our friends.

Your repair work was excellent. You cannot even see where the hole was.

This is my 3rd time using this company. I’m always pleased with the customer service and quality of service with Hadeed-Mercer.