Home Services reviews in Richmond, Virginia

I was optimistic this company could clean our carpet after speaking with a representative after my son spilled his drink on it. They picked it up the same day as the spill but from that point on it was extremely frustrating and unsuccessful. I could only speak to people at headquarters who did not seem to know much about my carpet. Two weeks later I’ve been told for an additional $380 (after the initial $330 charge) they could get the stain out. They should have been more upfront on their charges (and honestly done more to clean it initially, for example they said they could not use chemicals in that process.) I DO NOT recommend this company!

Posting a review after my second experience with Hadeed-Mercer after reading many negative reviews. Back in 2013 I had a wood/silk rug cleaned with them. In this case the gentlemen picked up and dropped off the rug, very polite and professional. The turnaround on the rug was reasonable and estimated up front so no surprise there (~10 days), additionally price was reasonable and as estimated. I just had another rug cleaned with them which I dropped off with them 1/3/16 and it was returned today, again very polite and professional delivery team (which they sent a picture of the main delivery guy via email so I knew who was coming to my door). Quality of the cleaning in both cases was great and I have been very pleased with their service, prices, and prompt turnaround times.

U was pleased with my interactions with all the staff and particularly the work James did to clean my carpets.

Price was different from what they quoted me over the phone., My son called to tell me what they said the price was going to be after they did the square footage on the rooms.I immediately call them told them not to shampoo my carpet but they agreed to take 20 percent off the bill. Also my carpet was soaking wet my husband had to get our rug doctor out to pull the water up off the padding/ carpet they shampoo my carpet Wednesday but Saturday some of the carpet was still wet.The guy arrived at 3:20pm by 4:30pm he was wrapping it up. this includes 4 bedroom about 15 steps. Living /dining room and two hallways.Why so fast? Carpet had a lot of dark areas that wasn’t cleaned.I called talk to the supposed to be manger very unprofessional want to give me 65 dollars off my next service should have been for the lousy service they did, no thank you never again. I’m trying to up some photos.

Great communication, friendly staff, and the pick up and delivery is well coordinated. A pleasure to work with!

Daniel and Andrew came out to my home this morning to clean my sofa and one upholstered chair as well as take two Oriental rugs in for cleaning. They were punctual and thorough - my furniture looks great and I know the rugs will also. I will have to say that Andrew went above and beyond his job description when he caught a rather large toad that hopped in while the door was open and let it go further out in the yard!!! 😀 I have used Hadeed/Mercer before, and was very pleased with the results. I would definitely recommend this company to friends and family!

Hadeed has always done a great job with my carpets. The guys who came to pick them up and return them were very professional.

I had a rug cleaned recently. The Hadeed team that picked up the rug sold us 2 additional services, one of which was sanitizing so that the rug fibers would open up and a pet stain could more easily come out. After cleaning Hadeed called and said I would need to spend an additional $700 ( we were already spending $750) to have the stain removed. Had we known that they could not remove the stain, we would have skipped the cleaning altogether. We are out $750, and the stain is still there. Additionally, the rug is now 4” smaller.

We were very pleased with the rug cleaning and delivery service. The two men who delivered the rug were incredibly helpful and very friendly.

Very professional service and the only place I would trust to clean/repair my middle eastern carpets.

My comment is about delivery. The two gentlemen who delivered the carpets were very patient, personable and wanting to get the placement to my liking! They had to move some rather large pieces of furniture. They did so with great care. Rashid and Cody are an asset to the company.

I have used the Victory Rug cleaner company and they have always been efficient polite, and the rug is clean beautifully. They are definitely a five !! Great company !

I had 4 rugs that needed cleaning. They looked amazing. The colors were no longer dull. They were brought back to life. Service and delivery were on time.

Hadeed did a great job. Rug was picked up and delivered on schedule as promised. Rug looks brand new. Employees were polite and very professional

My grandmothers rug came out beautiful. The customer service was amazing and the service exceeded my expectations. Will definitely be doing more business with Hadeed

Hadeed is always my go to for cleaning my big area rugs! They do a wonderful job. They pick up and deliver and my rugs are always returned looking beautiful!

I had a kitchen runner cleaned and it looks like new. Easy drop off, convenient delivery, fantastic customer service, and great price!

We have used Hadeed Mercer over the years, and we have never been disappointed! Great service, really friendly guys that pick up and deliver, and excellent cleaning of the rugs. They look brand new!

Our oriental rugs look new again! Great service and good clear pricing. Would definitely recommend them.

The rug cleaning work done by Hadeed - Mercer was great, but the delivery men, James and Sha, were the best!! The rug looks like the original after several years of heavy traffic--human and canine. James and Sha were so very polite and offered to help me in any way they could by moving another rug and carrying it for me. I give Hadeed Mercer my highest recommended and commend James and Sha for outstanding service

They upsold me on a soak cleaning and my rug turned out great! They were going to charge me $50 to take the pad away and throw it out, I decided to take it to the dump myself.