Home Services reviews in Richmond, Virginia

Spencer has always been great to work with! Very polite and concerned about his customer’s needs. He is truly an asset to your company!

Great guy. Always has a good attitude. Very courteous. He has helped me improve my yard since I bought 2 years ago.

Justin is a very experienced technician. He has serviced our yard for several years. He always take time out of his busy schedule to thoroughly answer any questions I may have. I wish I could rate 10 stars because he deserves 10.

The people I've interacted with at Virginia Green have all been very nice, however, 14+ months of services, totaling over $1,300, and can't report much has changed. On top of the 'normal services', we had their aeration and over-seeding done in the fall and we made sure to water as directed. They told us the aeration & overseeding was "guaranteed", but then around February, one of our services noted "needs aeration". So I called to inquire about that and that the seeding didn't take, plus the areas where we do have grass, it's not the fescue seed that was planted- instead we have large areas of bermuda, then other areas that grow much more rapidly (and very tall) in patches and of course weeds. The very nice customer service employee shared that we had "missed a service" and that's likely why we were experiencing some of the issues. Then when we had another tech come out to re-do the seeding and aeration, they noted "overgrowth of bermuda grass" to which they offer ANOTHER (different and costly) service to remove the bermuda grass. But the bermuda grass has been there all along and part of why we wanted grass servicing to begin with. So between the constant "next charge", missing services, services not working, it's just not been worth it for us and we've now cancelled. Ultimately, the people are nice but the service itself is overpriced for the lack of results.

Raymond does a great job. He is polite. He is efficient and works hard. He takes pride in his work. He is great My lawn is looking very good and has come a long way. Everything is done right.

Virginia Green is a great service and one of their technicians stands out above and beyond, Adam!! He always does a great job with the yard and he is a great communicator with scheduling. He always lets me know when he's coming. Thank you, Adam and Thank you, Virginia Green.

Sam did an excellent job with my yard. He was extremely knowledgeable, professional, and took the time to answer all of my questions without rushing. I really appreciated how thorough he was and how clearly he explained everything. It’s obvious he cares about doing quality work and making sure his customers feel confident about the service.

Love this place! Scott is so knowledgeable and friendly.

Don't waste your time or money on the kids activities.. I spent $40 on the terrarium project for my two girls.. they gave us plastic containers and a tiny dino you can get from dollar tree..other experiences that involved "child activities " have been cheap compared to what I spend at great big greenhouse. It is such a disappointment

Have had a great experience at the Great Big Greenhouse! I bought 5 trees and dozens of shrubs for my new house. The customer service is amazing! Annie put up with me for at least an hour one day, showing me all the things my landscaper suggested. I will definitely be returning!

Jordan helped us with a large landscape project for our house. Her and the staff did a great job of helping us with selections and coordinating with our installer to get all the plants to our house. Thanks for all your help!

Scott was absolutely incredible assisting me outside while I was looking for a new plant to add to my house! It was so hot and he kept saying we could go inside and chat if it would make me feel better. I’ve never had someone in customer service be so attentive! I am a new plant parent and his guidance and kindness made my shopping experience easier and more enjoyable. Kelly also helped me inside of the greenhouse when I was looking for some pots! She was extremely friendly and delivered invaluable advice on the importance of size and shape. Both individuals deserve a huge praise for their exceptional customer service (and patience haha). Thank you both so much! I will be coming back again soon.

Beautiful greenhouse with a vast array of plants selection. Very knowledgeable staff.

I had a wonderful shopping experience at this location recently! It really is Huge, with an amazing selection of plants and everything I needed to get them planted at home, plus they have some really cool other gift items. The atmosphere is super friendly and one young lady in particular - Leanna - was so helpful and knowledgeable about the flowers I was wanting, including tips for my deer visited yard! Her customer service level was outstanding, and all of the staff I encountered seemed friendly, which is a bit unusual in today’s world.

Mark was extremely helpful and helping my wife and I find the right outdoor shrubs. Had a very good variety.

I really do love the selection at GBG however the last two plants I’ve purchased have been infested with mealy bugs, luckily the last time I noticed them before getting it home and was able to return the plant. But for how much I’m paying for these plants they should not have mealy bugs especially not two times in a row set several months apart. Very disappointing…

Rating is from the houseplant shopping perspective. I am a houseplant collector. I like to come here and wander and see things that are on my wishlist in person. They often have an decent assortment of orchids. Some interesting philodendrons. All of the large settled plants are quite beautiful. They don't have a great selection of uncommon plants, which is what I go to hunt for. But. And this is a big but. The houseplants are absolutely overrun with mealybugs. You can see them on many many many plants. And even if you don't see them- trust me, they're there. Last time I went in, I saw them all over the fiddle leafs, orchids, hoyas, and staghorn ferns. I went in for the hoya sale and I bought one with no visible bugs and it is going to be in quarantine for quite a while- especially now two weeks later with the first mealybug sighting. Another con though not as bad, the prices are far from competitive. You can get lucky, but if you're in it for houseplants, you're likely to get a better deal and less bugs anywhere else. I've purchased plants from here a half dozen times, and I'm sure I will again, but be aware of what you're getting into if you decide to buy too!!

Very friendly and welcoming. To unload your truck, you must park in the parking lot, not in the back. You can stay overnight.

Huge variety of plants, wonderful options! Love the fall decorations, 5/5 would go again!

All I have to say is OMG, I had an AMAZING time at the greenhouse and Zoe was the best help anybody could ask for, she was vary informative on all the plants and her paintings are THE BEST. If you ever need help ask for Zoe

Indoor or outside plants and anything that pertains to them, this place has it. Even Santa Claus was there for the children. Lots of unique Christmas decorations were available and plenty of poinsettias in multiple varieties. The staff were friendly and knowledgeable. Everyone was covid compliant.