Home Services reviews in Richmond, Virginia

Another great service appointment by Joe from Virginia Green! Thank you for helping to keep the lawn healthy and get it ready for Spring.

I've been happy with this company for a while, until this year that is. Their services have fallen short this year. I have the estate plan plus I have them treat for poa anna-- $300 additional. First my lawn was covered in poa in the spring, so much so the tech noted it on his service report. nothing to do about it except wait for the high temps to kill it. Not a problem in past years. My current issue is my lawn has large patches of brown, looks the grass in a dog park. Had the agronomist out and he said fungus probably killed it. What about all my fungicide applications with my estate plan. "Well they are supposed to last 28 days but all the rain probably washed it away, too bad you didn't call sooner, we could have applied some more. I've had a dozen or so cases like this in your neighborhood alone like this." What can I do to fix the lawn then? you'll have to aerate and reseed the the lawn in the fall, at a price of almost $900 . He did offer to comp my next application of fungicide...whoopee! Kind like a fence company not fixing the hole in my fence and offering to buy me a cow after half my herd escaped. I am not sure what the problem is here. Maybe the techs are poorly trained in mixing or applying the products or the company switched products in order to save money. I would love to know. plenty of my neighbors don't have these problems and they are getting the same rainfall as I am.

Theo always does a great job! Very knowledgeable and derail oriented. He has been my tree and shrub tech for years and always enjoy his friendliness and also his diligence as he does his job. Theo goes above and beyond to do his job well!🙂!

Ryan did a great job and was very professional . First time using Virginia Green. From the first call I made to ask about the service until today when Ryan arrived and serviced the lawn.

Thank you Ryan for a great introduction to Virginia Green Lawn

Keith is pleasant, thorough, explains what he will be doing if we are home upon yard treatment. Our yard already looks great in March! Keith does great work. We appreciate him!

The staff has been pleasant & they will come out if I have a problem. I just haven’t been pleased with the results. Last fall the yard was aerated & seeded. There were certain areas where it looked like no seeds were planted. They came out & put some more seeds out. At that time I still didn’t notice anything coming up in those areas. In the spring the yard looked nice, but this summer it didn’t look good at all. In August I called to cancel. They came out & agreed that weeds had pretty much taken over the yard. The agronomist put something down for them. It killed a good portion of them which left the yard looking very bare. I agreed to get it aerated & seeded again. It’s been over a month & there are still a lot of bare areas in my yard where it looks like no seeds were put down. I’ve canceled for the final time. They were willing to come out again. I just don’t think I should have to call them back out everytime I get the yard aerated. And I don’t think the yard should’ve looked as bad as it did over the summer when I’m paying them to come out every month & a half to two months to treat it. The pictures are the results after the last aeration & seeding.

My neighbor uses Virginia Green. His grass is green and lush, however the chemical smells punch you in the face for multiple days after treatments from Virginia Green. The website says it’s safe for kids and pets after the application dries, but my nose tells me otherwise.

My wife and I have been long time customers of Virginia Green. We are giving them 2 stars here because their products work. Unfortunately, it seems they are getting a little too big and their customer service is suffering. If you choose to use Virginia Green, hope that Adam is not the project manager on your property.

My wife and I have noticed that Virginia Green hires temp work during aeration and overseeding season. You can easily tell who the temp workers are because they do not have any Virginia Green Apparel. We have a nice patio and a retaining wall with steps made with stone pavers. The steps lead to the back yard. Twice in the past 7 years, their temp workers have attempted to maneuver the aerators up the retaining wall steps instead of run the aerators up the hill to the side of the wall.

The first time this happened, the project manager was very apologetic and brought in a hardscaper to fix the damaged and misplaced pavers. Now, the first time this happened, the temp worker also turned on the aerator while walking the aerator up our driveway, which left marks up and down our driveway. This part couldn't be fixed.

Unfortunately, this all happened again in 2025. I saw the Virginia Green employee and temp worker arrive before I left for work. I warned them against taking the aerator up the steps and asked them to walk the aerator up the hill beside the step. While I was still home, I heard some commotion outside and ran out there to see the Virginia Green employees trying to pull the aerator up the steps while it was one (sparks flying everywhere).

This time around, it took a great deal of effort to get the project manager (Adam) out to our property to inspect the damage. Once I was able to get him out, he argued with me and tried to displace blame. Thankfully, he agreed to get a hardscaper out to the property. This hardscaper came out on October 4th, assessed the damage, and wrote a quote for the work. He told me that the quote would go to Virginia Green for approval. He also told me, as of October 4th, he had already done 20k in revenue from Virginia Green alone for fixing their mistakes while aerating.

I never heard back from the hardscaper, so I called his company in December 2025. I was informed that Virginia Green had not yet approved the work. So, I began calling Virginia Green to get answers. I have called them 3 times in the last three weeks. The employees who answer the phone are always polite and courteous. However, I've been told 3 times now "Adam is here and he will call you before the end of business today." Adam has not called back once. My wife and I have cancelled all of our services with Virginia Green and will be taking our business elsewhere.

My in-laws have also used Virginia Green. Despite marking their irrigation lines every year, Virginia Green always manages to puncture their irrigation lines. It's a yearly tradition that we joke about.

Brandon serviced my property on a Saturday and he was awesome. This was after a storm that had pushed some furniture around and he was courteous to move it into place as he was working. He did a great job covering the yard and always with a smile.

New to Virginia Green but Austin is doing a fine job making my yard look spectacular.

Jimmy with Virginia Green provided excellent service and communication from start to finish. He was professional, responsive, and made sure everything was handled the right way. Really appreciate the great experience and would definitely recommend him to others. 5 stars!

Expertly applied early emergence fertilizer and weed prevention to my lawn dormant Zoysia grass. I was promptly notified the day of this work and when the job was complete.

Justin is fabulous! He covers all the necessary areas in trouble in my yard. He is very thorough and polite.

Shout out to Noah Shepherd, and Joe Hudson, who I spoke with Virginia Green has been handling our lawn for a few years now and our lawn looks far superior than any persons lawn in their neighborhood! I called and I wanted to thank them and I’m also writing this review so other people see this review because they need to have a big pat on the back! Thank you so much!

Theo is very knowledgeable and informed of all the trees and shrubs in our yard. He has done an excellent job of pointing out concerns with the trees and shrubs from winter weather and taking the steps necessary to address them. I’ve been very pleased with all of his good work.

I had to wait a year to write this review to give my honest review to be fair. My grass was in a very depressed shape I tried to fix it myself but I failed so decided to contact TrueGreen and VirginiaGreen. TrueGreen sales were very very very annoying and just wanted to make a sale they were calling me 10 times a day. So I decided to check VirginiaGreen and I’m glad I did. Their sales team only called once and they truly cared about giving me the best needed service, they were polite and always willing to go the extra mile just to keep a customer happy. I did the full 7 annually treatment + aeration and seeding through them. Results will take some time to show so be patient. And special thanks to Robi who came a couple times to my house to make sure everything is sprayed/working properly and for giving me advice on how to cut/water the lawn. Picture before and after.

Jonny at Virginia Green is an incredible asset to them. Great customer service and always takes the time to explain everything. 5-Stars!

Jack from VG just completed our requested Spring fertilization of bushes, shrubs, etc. He had reached out via TM a few days ago to see if we had any special concerns, much appreciated. I met with him briefly at the outset, and he was very friendly and listened and certainly seemed to know his craft. He treated all of the plants we were concerned about, and he made a couple of suggestions to me, and he gave us a nice written summary afterward which was emailed to us. In sum, we are very satisfied w/ VG and w/ Jack. Many thanks.

The young man had called me before he came out. He was very courteous. He let me know when he arrived. He took care of the yard did very nice job.

Love Virginia Green!! We’ve been using them for almost a year and have already seen such a big difference (before and after pics attached). Excited to keep using them and see the progress our lawn makes each year!

Ryan’s knowledge and treatment of our trees and shrubs is awesome! He’s a true professional who’s always willing to answer any questions or address any concerns we may have in a way that we as homeowners can understand.