Constraction reviews in Springfield, Virginia

I’m writing to highly recommend Kate Couchman and Olivia Kwon at Nicely Done Kitchens and Steve Endress and his able construction crew.

My old kitchen had dark cabinets that didn’t go to the ceiling, pink tile floor, backsplash with pictures of fruit, and little natural light.

Kate spent hours with me, helping me decide on a new open layout, stunning white cabinets, satin nickel cabinet pulls, spectacular Silestone Quartz countertops, Brizo faucet and Insta hot. She is knows every aspect of designing a new kitchen, she was obviously delighted to help me.

Olivia managed the project once the work started. She maintained the schedule so the job would be completed on time. One night recently, after dark, she brought supplies that the crew needed the next day. Her actions are kind and thoughtful.

Steve Endress has a calm, confident, reassuring presence with a lifetime of experience. When, in the middle of the project, I asked if I could add new heat/air registers, refinish the stairs, he said “sure.” And most importantly, he hires a great crew, and then treats them well.

Caesar and Jose demolished my old kitchen in one long day. They were careful, and I was able to sell the old cabinets, countertops, appliances. They left the space CLEAN!

Caesar also spackled and painted. I’ve hired a lot of painters in the past. Caesar is the best spackler I’ve experienced. After a wall is painted, it looks flawless.

Wes, our plumber, installed the faucets, dishwasher and gas plumbing. Before he left, he explained what he did and gave me his business card. He said he was confident that he did a good job, but if there were any issues with gas or water, I should call him. (I didn’t need to call!) When, after a few days, my Insta Hot wouldn’t turn off, he determined that the part was faulty, installed new one, and called later that night to be sure everything was ok.

Leo and Luis installed a new, beautiful oak floor in the kitchen, and they stripped and refinished the floors in the dining room, back room, foyer and stairs to the second floor. My floors are perfect. The 65-year old floors look new, and new and old match perfectly. Leo sings happily at the top of his lungs as he kneels and does back breaking work. It was a joy to have him in my house.

Nate, the electrician, is able and knowledgeable. He made a lot of changes to accommodate my new kitchen, and he helped us figure out some of the old wiring that was confusing.

James and Travis installed my cabinets and appliances, and James installed all of the floor and ceiling trim. It looks beautiful. They both gave me helpful pointers on my new drawers.

Juan measured and then cut the quartz countertops. They are the icing that pulls it all together.

Joe Hilferty at ADU in Chantilly, opened the showroom just for me, and he spent hours explaining and helping me pick all new appliances.When the refrigerator door arrived dented, and he said, “it’s under warranty! I’ll get you a new one.” After the kitchen was finished, he came TO MY HOUSE and gave me pointers on each appliance. He is a special man. Buy your appliances from him!

My kitchen is now the beautiful focal point in my house. I feel incredible JOY and happiness when I am in it. I am so lucky to have met Kate, Olivia, Steve, Joe and the team.

Lynn Schoenfelder

Our designer, Jackie, was exceptional. She created a kitchen space for us that is not only stunning but exceptionally functional. After a pre-COVID visit to our home to get to know us and our stuff, she absolutely nailed the initial design and recommendations for cabinetry, the most amazing quartz countertops, focal tile, backsplash tile, mullion cabinet, and an incredible Kohler Prolific sink (you must have one!). We had a few Zoom calls (while sheltering in place) to make adjustments based on our preferences, and Jackie continued to let her creativity improve the initial plan. Steve and his team executed beautifully on the design, taking incredible pride in their work and ensuring we were 100% happy with the final product. We also enjoyed working with the experts at ADU to select appliances. All of this was accomplished safely during a pandemic which speaks to the professionalism of all involved. Thank you so much!

Nicely done kitchens re-modeled my master bathroom and powder room and did an extraordinary job. Working with Cathy and Olivia at Nicely Done Kitchens was a blast, as they always had great ideas to help shape and bring my vision to life (it was like they could read my mind and knew exactly what I wanted after I said Just a few words). If I ever had an issue with the job or A question I could ask Cathy and Olivia for help and it would be addressed immediately. The crew they hired to work on the bathrooms was super nice, respectful of my place, on time, did immaculate work, and always cleaned up after themselves. The final products speak for themselves, and I would gladly recommend and work with Nicely Done Kitchens and Baths again (and probably will).

We recently completed a mudroom/laundry room renovation with Lindsay at Nicely Done Kitchens and one of their trusted contractors. We can't say enough about how easy it was to work with them both. We've done home renovations with other companies in the past, including a full kitchen remodel; this was by far and away the best experience. NDK was organized, responsive, and timely - things that we've learned to highly value when diving into major home projects.

We couldn't be happier with how our new kitchen turned out. Kate C. took our ideas and turned them into a beautiful new kitchen and mudroom (including a dog bath!) -- something even better than we expected. She combined our disparate ideas into something greater than the sum of their parts, demonstrating expertise and a guiding hand.

In addition to leading us through the design stages, Kate made sure everything else ran smoothly. The project remained on or ahead of schedule thanks to her ongoing dedication to the work and her partnership with the contractor and knowledge of vendors. In addition to connecting us with a wonderful contractor, she directed us to an appliance expert who understood our needs and ideas, and who led us to high-end but affordable decisions.

Thank you, Kate and NDK!

Highly recommend them! We are still in awe of the beautiful kitchen that Kate Couchman designed and Steve & crew built to replace our dated kitchen and never-used dinning room. Easy to work with and very responsive.
Look, I'm a realist...every job will have some hiccups. Nicely Done partnered with us to work through each one. For example, when unexpected duct work prevented us from opening up a wall, Kate spent an afternoon with us moving cardboard around the floor so we could visual new options for the size and direction of our island. The result was a smaller than planned island but we actually loved Kate's idea of creating an additional counterspace and shifting the wine fridge against the wall that remained! Win-win! Steve and his team turned Kate's designs into stunning reality. The result is a kitchen that elicits compliments over and over from family and friends.

Three years ago, my wife and I decided to completely renovate our kitchen. Based on discussions with several neighbors who had used them, and after looking at the work they had done, we were very impressed with a local firm, Nicely Done Kitchens and Bathrooms. After contacting them, we began working with one of their professional designers, Dona Thewes. She listened closely to our ideas, gave us attractive options, and helped us with everything from layout, options for cabinets and appliances, to flooring and color schemes. A significant problem was the nationwide backlog for cabinets and appliances. Dona followed up on our order and kept us up to date throughout the process. Once tear out and construction started, our project supervisor, Scott, brought in skilled craftsmen in the various trades, coordinated their work, and essentially kept us involved in the process. The workers were uniformly pleasant, professional and helpful. Cleanup at the end of each workday left the site orderly and ready for the next day’s work. At one point, after installation of the combined oven and microwave, we found that the height of the microwave in the cabinet was too high for easy use. Together with Dona and Scott, we came up with a good fix and Scott personally came in to execute the alterations, which turned our great. We were thrilled with the finished kitchen and continue to enjoy it every day. We have received numerous compliments from family and friends as to the design, functionality and overall appearance. The finished kitchen is just exactly what we were hoping for. We recently had a realtor look at the house to give us a rough appraisal of its market value. She was extremely impressed with the kitchen and noted that it added significantly to the value of the house—more than we had paid for the installation. At several points during construction, we were called by James, the owner of Nicely Done Kitchens, to discuss progress and to ensure that we were satisfied. The personal involvement at all levels within the company was impressive and it certainly showed in the quality of the finished product. We would enthusiastically recommend Nicely Done Kitchens and Baths and will certainly look to them for any similar upgrades in the future.

It's easy to "trust the process" with Nicely Done Kitchens, as they are professional and care about their customers. We had been wanting to update our 1980s original kitchen with little counter and storage space for quite some time and felt like we won the lottery upon our initial meeting with designer Kate Couchman. By coming to our home to walk through our problem areas and wish list (which also included the flow into our family room and reno of our laundry space) she helped us see the possibilities with her years of experience. Drawings of our space were created and tweaked, cabinet styles and colors chosen and changed. Throughout this entire process, Kate was able to gently fine tune a world of ideas that woke us up at night and help us address and visualize our needs into a beautiful and efficient design.
The reality of the design was implemented by Steve Endress and his team of contractors. The work crews were timely, skilled and clean. When the unexpected happened, they kicked in and got the job done with integrity while keeping an eye on the budget.
Although the project was completed a few months ago, I recently called about an issue with the workstation sink. Within a week, the issue was resolved. Nicely Done Kitchen stands by it's work and please don't let the name fool you, they can do so much more! Thank you again Kate, Steve, Caesar, Sergio and crew for all the wonderful work you did to help us achieve this "dream"!

5 Star experience from start to finish!! We chose Doña Thewes as our Interior Designer and we could not be happier with her results. She is such a talented designer she turned our tiny bathroom into an expansive spa bathroom. It’s straight out of a luxury spa! Her expertise was also flawless when it came to choosing the contractor Scott and his associate Mitch, plumber Todd and electrician Andy! These guys were on time everyday and never wasted a minute. Everything was scheduled so beautifully, the job was done before we knew it. The whole crew at Nicely Done Kitchens are the best you will find and Doña is so gifted at her craft you can trust her to take your ideas and make magic happen!!
If you’re considering a job, big or small, you will not be disappointed. (I’ve been to two homes that she designed and they were both breathtaking!!). Call Doña!!

We couldn’t be happier with our new kitchen and bath. The craftsmanship is truly high-end, and the attention to detail is flawless. What sets them apart is their genuine kindness and care — they treated our home with respect and made sure every detail was perfect.

Beautiful work, thoughtful service, and an overall exceptional experience. Highly recommend.

Our dream kitchen is complete and we couldn't be happier. We worked with Kate Couchman on the design and she was lovely. She was upfront about cost, and if I asked her opinion on something, she told me the truth! I really missed her when we weren't meeting with her every week. After her we got to work with Steve Endress the contractor. He also was amazing. So easy to deal with and always available for a question or concern. His crew is top notch and the work they do is incredible. We did a big renovation that included knocking a wall down, putting in new floors and re-doing a powder room.

While we were satisfied with the final outcome of the work done by Nicely Done Kitchens, we were disappointed with the process.

The design phase of the project went smoothly and we appreciated the designer's expertise and guidance. In selecting to work with Nicely Done Kitchens' in house contractor, we were under the impression that the designer would serve as a project manager. Our impression was false. After the bulk of the design work was completed, we heard little from her. Although she responded to emails and gave some recommendations if asked about details like paint color and lighting, she functionally ended her role as a resource for our project when construction began.

The construction phase of the project was estimated to take 12 weeks but ultimately lasted 26 weeks. Some of the delays were outside the contractor's control, like the surprises that crop up when renovating an old house and our county's bureaucratic permit office. However, he was responsible for failing to move our project along in a timely manner and for failing to research our county's permitting requirements in advance. Although he acknowledged and apologized for his part in the delays, he was unable to give us realistic timelines for how the delays would impact our kitchen's completion. As a result, we rescheduled our move in date four times in the space of two months.

Where he could, the contractor compensated us for the delays, but it was frustrating that the delays continued. After the bulk of the work was done, completing the final details continued to take weeks. Communication during this time was poor. We had to consistently reach out to learn when the team would be at our house. Other times, they showed up without notice. The contractor was experiencing health issues at this time, which understandably limited his ability to work. However, our project was not reassigned to anyone else. When we sought support from other staff at Nicely Done Kitchens, particularly our designer, we were told to continue working with the contractor.

After a month without seeing the contractor or his team, we informed Nicely Done Kitchens that we needed to end the contract despite the unfinished work. The contractor called us and told us his boss would want to speak with us, but we never heard from anyone else at the firm.

Perhaps the management and staff has changed since September, but we cannot recommend Nicely Done Kitchens.

My wife and I interviewed three kitchen designers and ultimately chose Nicely Done Kitchens. The chief reason is we felt the most comfortable with Doña Thewes, our Design Consultant. She was knowledgeable and not pushy. There was no doubt Doña has expertise in space planning and all of the nuances involved. She provided an innovative design, helped navigated all the material options, and educated my wife and me so we could make an informed decision within our budget constraints. W love our kitchen and enthusiastically recommend Nicely Done Kitchens and Design Consultant, Doña Thewes!

We recently had our kitchen renovated and bookshelves built in our family room. We are incredibly happy with the final product as well as the overall experience we had with Nicely Done Kitchens. Cathy is an absolute pro and guided us through the entire process and Steve’s work managing the work was excellent. Our family has used NDK for several major projects over the years and we continue to be extremely satisfied with their professionalism and quality of work.

The project cost was very reasonable and competitive with other quotes we received from similar companies in the area.

Our project work occurred over the winter holidays and NDK still finished the project ahead of schedule. They were accommodating to our personal schedules and did a great job completing large portions of the work when we were out of the house.

We will absolutely work with NDK again on future house projects. Thank you!

I've had the pleasure of photographing work for several designers at Nicely Done Kitchens and Baths. Each designer is talented, knowledgeable and personable. Their attention to detail shines through in every project, with designs, finishes and fixture choices that are always on point.

Last year, we embarked on a large scale addition/renovation to our home with Nicely Done Kitchens. We couldn't be happier with the process and overall result, thanks to our NDK designer Dona Thewes and contractor Jose Guerva. They knocked it out of the park! Dona took the time to really understand our tastes and desires to create a timeless and functional design in our new kitchen, butler's pantry, and mother-in-law suite. This was done through multiple in-home visits, showroom sessions to hand-select materials, and countless texts/calls to fine-tune our intent and desires. Jose is a master craftsman who ensure speedy and quality work, down to the finest finishing details. The project included pushing out the back wall of our home to add 600 square feet and renovating an already existing 800 square feet. Costs were established early, taking into account all aspects of construction, allowing the project to stay within budget. Communication and timelines were clear and the entire team was attentive during the whole process. Dona, Jose, and the entire NDL team have our strongest endorsement and recommendation! We can't thank them enough for their hard work and the beautiful finished product we get to enjoy every day!

Reid was very great and knowledgable with the work he did for me i will use his service again in the future

best home improvement in Northern Virginia highly suggested great customers service and an overall vibe

I can’t say enough good things about Reid and After Hours Home Improvement. We’ve used them 5 times in the last six years. We have called them for HVAC, water heater, and drain issues and have never been disappointed. They’re honest, responsive, competitively priced, and they explain the issues so you know what you’re buying and why. And they’re dedicated to getting the job done right.

We had an HVAC that stoped working without explanation. After Hours spent the time to extensively troubleshoot and get it working again, then didn’t charge anything because it was still under warranty, not even labor for the hours spent troubleshooting. I couldn’t believe it.

If you need “an HVAC guy”, call Reid and After Hours. And if something else breaks around the house, give them a call. You won’t be disappointed!

I just wanted to share a quick note and thank you for the team at Afterhours. You made my house a home I and my family love. We are so glad that we decided to work with you.

The team is really a great team and easy to work with, because they listen the need you share with them and the dream house you are looking/describe for them and they make it real. I love the recess lights in the entire house so beautiful.

We can’t wait to continue to work with you for our next project.
Appreciate for a phenomenal job you have done and your professionalism and timely delivery of the project.

Thanks, guys!

Extremely pleased with our experiences. They are reliable, honest and operate with integrity.
Reid always takes the time to answer any questions we may have and provides all possible options, which gives us comfort before making final decisions. This vendor is professional and unmatched!
I highly recommend them to anyone looking for quality home improvements.