HVAC reviews in Springfield, Virginia

Erik Hernandez is a great technician with outstanding customer skills. He was very proactive and resolved my heat system in record time. *****Five stars for Erik!
Erik, keep up your great work!

I had a fantastic experience with McCarthy beginning when they installed my new HVAC system in March. Today, they came out for a routine check-up and as always, the technician was prompt, professional, and knowledgeable about the system. Highly recommend!

Great communication and service from initial contact to install. All of the McCarthy team were professional and helpful. I'm really glad I worked with them and got a new HVAC system during the coldest week of the year!

Had the fan replaced in my furnace. Great job by tech Erik Hernandez. Erik was professional and courteous. He answered all my questions. Erik did an outstanding job

Arrived when promised. Talented and efficient technicians. Completed the installation of a heat pump in a timely fashion. The representative making the proposal was top notch and he delivered all that was promised. I highly recommend this company.

The technician was knowledgeable, courteous and professional. He provided a tune-up to my furnace and provided a thorough assessment. I appreciate the work that was done and the informative assessment on issues. The thorough knowledge of issues found provided me with the ability to make an informed decision about how to address issues found without any sales pressure. I respect a company that operates in this manner and will use them in the future.

Found them online with great reviews. Had an inspection, literally the same day with a quoted price. I forgot the guy that came here for the inspection and quoted price but he was very knowledgeable and was willing to work with me. The two technicians, Kenny Pham and Walter Grady came over literally the next day and installed it within a few hours. They have a 10 year warranty or something like that. I had called three other places before them and settled with them because their price was very competitive and they was willing to work with me. My old AC unit was over 20 years old and was running on old Freon, but this new AC unit run on the new type of Freon and wow, it cools the house fast and it’s so energy efficient. This new AC unit allows me to connect through Nest and control it online and has a lot of features and it cools the house so much faster! They have great pricing, guaranteed and the two technicians are very professional and did a great job explaining everything. I recommended them to my neighbors and friends! Call and ask, they are willing to work with you!

I've had nothing but great experiences with McCarthy Services. One of their technicians, Erik H, just finished a diagnostic job on my HVAC system that required some ingenuity and flexibility. It was a complicated job but he was patient and worked on it until he identified the issue and solved the problem. I will continue to utilize McCarthy Services for any issues that arise in the future!

The technician came directly to see my air conditioning unit, outside my house. After he review the inside of the air unit, he said he didn’t have the Freon for the this unit, and gave different excuses. Despotically, the technician was pushing to sale me a new unit over $10,000 with a persistent unacceptable tone of voice. He didn’t finished the tune-up as they promised because he was upset. Ending he leaving mad because I didn’t accept his bad suggestion.
I do not recommend McCarthy Services for any repair or services.

Had a fabulous experience with technician Sopheak! He was knowledgeable, thorough and kind. I could see he went above and beyond for the service. Highly recommend Sopheak!

Technicians were on time; took care in protecting floors and my home when bringing in or taking out equipment. Received complete HVAC system; explained both heating and air-conditioning systems. Systems appear to be running well and looks nice and neat in place. Technicians were very professional; very much about the business at hand. Finished on time. Pleasant experience.

The technicians who did my HVAC installation were absolutely outstanding! They explained what would take place with the removal or my 18 year old ancient system, then explained what would be involved with installing the new system. Cleanup inside and outside was excellent. They now have a “customer to life!”

Weblist heat in 12 degrees temperature. The company that we typically use because they installed our systems (ARS) said their earliest availability was about 12 hours later so I called McCarthy Services. The technician was prompt, polite, professional, and he fixed the issue in no time. Thanks guys!

I had them come repair a tankless water heater which was installed 8 years ago. Took a lot of troubleshooting but Freddy fixed it. Definitely ask for him if you have a complicated repair, he is very knowledgeable and knows how to figure out an issue.

McCarthy provided our family support from Kenny and Lyndon from their team. We had a failed water heater in a home with a gas versus electric. They were both able to help us out in a rental property while keeping everything for the home owners neat. They were able to bring the water heater into our basement where the water heater was located and they laid down cloth mats to protect the carpet from stains. Professional from phone conversation, to installation, to review. Truly appreciate both of their help to get our household hot water again during the winter season.

Be ware if you need a proof of routine maintenance. I bought a condo recently and the UOA required the HVAC system inspected annually and submitting the proof of the service, so I am planning to find a service provider recently. Today when I was in home depot, a sales man introduced me the “tune up” service provided by McCathy. I told him I have no plan to repair or replace the AC system but I need a routine maintenance and a proof of the service which is required by the UOA. He told me the “tune up” service works for this purpose too. I was afraid there was any misleading so I emphasized that I only need a routine maintenance and a proof of the service. He confirmed there was no problem. Then he called McCarthy to make an appointment for me and let me providing the home address. To avoid misleading, I emphasized again over the phone that my AC system worked well now, what I need is a routine maintenance and a proof of the service. The customer service did not say no. The technician arrived my home on time. I double confirmed with him that I need a routine maintenance and a proof of the service which is required by UOA. He did not say no. I do not remember if he said yes, but he started to work. Honestly, the technician did a very detailed inspection of the system and gave me suggestions about the system, e.g I may ignore the rust and dust inside the system since it has been old enough and could be replaced soon. The system worked well now, but he discussed the best options for me, e.g the price to clean the system (for $1000+) and replace the system by Home Depot or by McCathy. I ask if he will send the proof of the current service to my email. He said yes. However, things changed after I made the payment. He sent me an email to describe the fact of my system, e.g it is quite old with rust and dust inside the system and should consider to replace it. This is obviously not the “proof” of the service required by the UOA. So I asked again if he will send the “proof” to my email. He said he will not. I ask who I should contact to get it, Home Depot or McCathy? He told me I could not get the “proof” from McCathy. He said this service is provided for Home Depot by McCathy, so McCathy will not provide proof to personal client like me. I argued that the service provider is McCathy, I have confirmed I need proof of the service when I made the appointment, and I have also confirmed it when he arrived. I asked why he did not say no before he started the work. He said he would not argue with me and left. I called the McCathy customer service later and ask if they could provide me the ”proof” of the service, which is required by the UOA of my condo. They told me to open a ticket for this request. Finally, I have no idea so far if I could get the “proof” of the service. I will keep contacting to see and will update. However, if you are required to have a “proof” of routine maintenance as me, you may need double confirm it before you make appointment for their service.

The technicians were very knowledgeable and kept to appointment times. Installations were tested and explained well and the main office managed the process very well. Thank you McCarthy! We will recommend you to our friends.

Unreliable. Second week in a row they did not make the 4 hour window. Last week I had to call to see where they were. Rescheduled. Today, again, nothing. They finally called AFTER the window to say it would be “about” another hour. I understand stuff can happen on-site but at least be respectful & communicate in a timely manner. Communication stinks. We adjusted our workday & appointments for this.

**update: when rescheduling for the 3rd time, because of our issues, we’d be the 1st on 2/5 & the tech would arrive between 8-9a. Sitting here at 10:15, no tech. Finally got a call that he would be here by 11a :(. Cancelled our contract.

Was very satisfied with McCarthy Services, for Lowe's approved installation of my new water heater. Francisco B and Lendon were prompt, professional, courteous and patient. Highly recommend McCarthy Services, their customer service and plumbing crew. Steve D., Alexandria, VA

I was duped by one of the technicians last year--he was a slick talker and convinced me I needed an electronic air filter on my furnace. I received one box of pads/filters to replace every 3-4 months. Sixteen months later I need more pads. I tried to find them online, they do not exist. I asked the technician for them, he says they will be delivered in the next day or two, and that was 3 weeks ago. I've made repeated calls, and while pleasant, I'm told the same each time--it's the parts department. Finally, I get a message that one box, not two, will be delivered, and the box only has 3 filters in it. I really was swindled by the technician. I tried calling Honeywell, using the paper I received at time of installation in June 2024; one number is non-working, the other goes to a completely different company. BUYER BEWARE! While the technicians may perform the system check adequately, be careful about all the products they try to sell you. I've learned my lesson, the hard, expensive way.

Showed up exactly on time. Installation of furnace and air conditioner. Reviewed the work to be completed with me before start of installation and again after work was finished. Highly friendly and professional. Worked with McCarthy years ago and came back over 20 years later. Will continue to use them. You will be satisfied with their work. Feel confident with their service.