House Cleaning reviews in Sterling, Virginia

A high-quality team and reasonably priced. Great to work with. We’ve used other groups and they don’t come close.

They did a fantastic job 👏! They were very nice, professional and did an excellent job. Highly recommend and look forward to the continued business with them. See you ladies soon. Great job and thank you so much.

Hands down the best cleaning service that I’ve ever had. They were on time, went over everything in detail about the cleaning even asking about specifics. I will definitely continue to use their services and I’m a very satisfied customer!

I’ve had teams for many years clean my home. This is the first team that does it all. I’m so impressed with their work. Splendore is the best!

Pilar and team have been great to work with and easy to schedule appointments. I would recommend them for anyone looking at hiring a cleaning company

I had Splendore do a move-in cleaning for my new house. They were fast, efficient, friendly, and thorough - grest job!

They did a fabulous job! I needed assistance with.cleaning due to recent surgery. They did an amazing job!

We have been using Splendore for a couple years and are happy with the cleaning. I really appreciate how timely the team always is, the flexibility with scheduling, and the consistent communication.

We’ve used splendore to clean our house twice now and they are AMAZING! They do such a thorough job and are so thoughtful with the detailed touches. Would highly highly recommend. Thank you!!!

Wonderful service! We needed a cleaning when we moved and I picked the company at random- so I was very pleased! Excellent communication before and after. Hard workers and very pleasant. Highly recommend!

It was an excellent service. And the ladies were very friendly and nice. They really detailed my house beyond my expectations. And am grateful I did use their service. I will definitely recommend them.

Extremely thorough. Pilar came with the girls to do a walk through before hand so she could ensure all that we wanted was done. Then she left them to it. They did all that we asked and then some. In fact, I noticed the dials on my stove were on wrong because they too them off to ensure all the dirt that collets there was clean! So to me, if things are slightly out of place, that means they were MOVED and what’s underneath CLEANED. Good thing in my opinion. We’ll have them back.

I have found Splendore Cleaning Service very efficient and easy to work with. My home sparkles when they are finished.

Have a great experience with Splendore for many years. The team is communicative and easy to work with. They are detail oriented and do a thorough job with monthly cleanings.

Pilar and her team were fantastic. They did a moving out service for us and the landlord was so impressed with the quality of cleaning they performed. They were on time, quick, and very flexible as our movers were running late taking everything out of the home. Pilar herself was very organized, professional, and kind. I will be using their services again!

The team did an amazing job deep cleaning the house from top to bottom. They worked very efficiently together to clean each room quickly but thoroughly. Thank you for helping us get ready for the holidays!!

We've been using this service for several years. My house is generally clean when Pilar's team leaves, although they barely dust. I've had other services where everything gleams because they polish all the wood when they come, but my furniture only gets polished because we do it in between cleanings. If anyone on the team speaks English, it's only 1 person on the team, and then not fluently, so if there's an issue, we can only communicate with hand signals or by calling/texting Pilar.

Stuff is almost always not in the same place we left it in my children's rooms and my husband's office. My teen hasn't allowed them to clean their room or office space for over a year because they're so upset at how badly rearranged everything always is after Splendore cleans. My husband's angry most visits, too, but I haven't wanted to put the effort in to finding new housekeepers, so I've been trying to be very specific with Pilar and her team.

When the cleaners accidentally bleached the teak bench in my shower this winter, I didn't take a shower within 24 hours and Pilar said they only cover damages if we notify them within that single day. There were several other things that were damaged, I provided receipts. Ultimately, we got one free service, but that was less than the price of the damaged items.

Today, they put the Echo on his keyboard, books et al have been found in hampers. I understand moving things to vacuum or dust, but to not ever put them back is not something I've ever dealt with when I've had cleaning services in other homes. Also today, my tween left 6 earrings on a cubby in her room this morning, checked that they were still there when she got home, the housekeepers arrived at 3:30, and only 4 are there now. I had to clap to get the attention of the housekeepers because nobody speaks English, asking them to check the vacuum and trash bags, etc. They couldn't understand me, so they called Pilar. No answer. I called Pilar, no answer. We all texted her. She did drive right over, and my husband tried to explain the situation to her. She didn't have a response for how it's okay to put an Echo on a keyboard and leave it there, and she won't admit that maybe the housekeepers really did accidentally knock the earrings off.

Right now, my child is fighting back tears. The earrings aren't expensive, but they were gifts. She doesn't want them in her room. I can't have a service come if 3 family members say they can't trust that things won't be moved/damaged/lost and won't let the cleaners in their rooms. So now I have to make the hard decision to find another service. It's been over a year that I've been trying to work with Splendore to get this right.

We are so grateful Pilar and the Splendore team. They are great at what they do and leave the house sparkling clean every time. I look forward to cleaning day as my fave day because of the joy they provide!

Fantastic service from first contact to after-service check in! When I say deep cleaning, I mean deep cleaning. Pilar was clear and responsive while we discussed services and scheduling, as well as providing cost estimate. She arrived early in the morning and did a walk through of my apartment, providing feedback for me and instructions for the ladies cleaning everything. The ladies started work immediately, and were done in what felt like a flash. Pilar showed me everything they did, leaving my place sparkling and organized despite the chaos they met with. 100% recommend. The relief and joy of seeing my place so clean is amazing. Thank you so much Pilar and team!!!

I have used Splendore Cleaning for over 4 years now and could not recommend this team more. Before selecting Pilar and her team, we used a variety of different services and thought that Splendore was by far and away the best choice.

Pros
Easy to schedule: I have a set day and time that the crew times. If I ever need to change it, I text Pilar and the move is accommodated. If i need to skip a week, it is accommodated. If I need to change times, it is accommodates all via text.

Friendliness: I have never came across one of their staff members who were not extremely friendly. They come in and do their job , but are certainly friendly about it

Cleaning: There is nothing like coming home to a clean smelling home. It is a noticeable difference very time the crew is here. The details they leave behind with folding of toilet paper, paper towels, design on couches, the made beds, etc are all nice and appreciated. We have a pretty large play room for our children and they somehow make that space look great every time (cleaning that room is worth every penny on its own)

Trustworthy: I try to put all of our valuables away when they come but I sometimes forget. Each and every time I come back with all of our valuables (can literally be cash) right where we left it.

Owner: Pilar deserve her own shout out. She is incredibly friendly, professional, and understanding. She is incredible to work with

Cons- This is very picky and does not hurt our experience but trying to be fair
Language: It has been noted that not everyone speaks great English. With that said, there is always one person in each crew that can speak English. Even the ones that cant will get you in touch with someone who can. Beyond that, the team does GREAT work.

Rotating Crew: We dont always get the same team of cleaners. Sometimes that is due to changing of schedules, but it would be nice to have the same exact team who understood more about our house, but again, this is very small and does not impact our experience much.

I learned about Splendore through a recommendation from a neighbor on NextDoor. Pilar has more than delivered over the years. She is always prompt to let me know when I am scheduled, has been very flexible with changes due to traveling and/or guests. The cleaners are always nice and respectful and do an excellent job.
I cannot say enough good things about them.