House Cleaning reviews in Sterling, Virginia

Ned Stevens, now Ned Home does a great job with gutter cleaning. Not only clean gutters, but cleans up any debris and leaves the area spotless. I am very particular and have used them happily for a number if years. I highly recommend with no reservations.
Didi Crowder

Good: The actual service. When (finally) two workers arrived, they work quickly, quietly, and reattached my gutters with no issues. It took less than 30 minutes.

Bad: The customer service. I made this appointment on June 5th. The agent told me they would be there between then and July 1st. Although I thought this was a pretty long time frame, it was not a emergency, so I signed the contract (they make you pay in advance).
By July 1st, they had not arrived. I called customer service and was told by a lady that they would "for sure" be there "before" Friday. By Friday, they had not arrived.
The following Monday I called to cancel the appointment. The gentleman asked me not to and promised they would be there either that day or the next Tuesday (July 9th). The crew showed up 3 hours laster. My question is - how was it possible to show up so quickly when I waited OVER A MONTH for the service.
I should not have to inquire about appointments that are not fulfilled - the company should have honored their commitment OR contacted me to keep me in the loop.

Under no circumstances will I ever use this company again.

I originally contacted Ned's for a standard gutter cleaning service. They completed that, but also let me know that one of my gutters needed replacement. They offered to complete the work for a very reasonable price, completing the work in a timely fashion. I'm glad I called Ned's, they will be serviing my gutters into the future!

I decided to try Ned Stevens after getting frustrated with the AI text bots being used by my former gutter cleaner. Now I'm grateful for those non-human idiots because they pushed me to Ned Stevens. The scheduling was easy. The price was quite reasonable. The billing was easy. The gutter-cleaner notified us in advance of his arrival and showed up on time. He was thorough and he was tidy, even bagging up the leaf debris and depositing it by the curb. (Frankly this was as surprising as it was appreciated!). What more could I reasonably want?!? I'll be booking Ned Stevens next year as a delighted returning customer.

We had a bit of a snafu with scheduling but we are very happy with the work. The men arrived on time and were very expedient in their work. We were very happy with the results of our gutter cleaning and reattachment. They were reasonably priced and we would recommend them.

I needed my gutters & dryer vent cleaned and contacted NS; as I discussed my needs, NS was so professional in handling my request that I went ahead & paid to have 2 of my neighbors’ gutters cleaned too. What an awesome decision in the end. Work was beyond what one would expect & the teams arrived on time, were very professional & worked in a purposeful manner. My neighbors thanked me & I told them to thank NS by using their services in the future! Also, their inspection of our gutters were a real plus & left each of us feeling like we were being taken care of. Thanks NS for making it possible for me to help my neighbors during this difficult time by giving me a price that I could afford. This was truly an awesome experience to have Ned Stevens Gutter Cleaning on our roof (side)!!!!!

The service was very easy to schedule and the service delivery is very efficient and with no disruption.
It is very difficult to provide a feedback on service quality as a team came to clean our gutters but we were not home. I do not have a ladder tall enough to check what was done. I think the team should take “before and after” pictures and send them to the client immediately after delivery.

My gutters were cleaned. I appreciate the courtesy and professional manner of the Ned Stevens crew. They actually seem to enjoy what they are doing and take great pride in their work. They also do the windows and the dryer vent. They just did the dryer vent which was a great service, too.
Ned Stevens just came to do my gutters. The team was precessional, and adept at what they do. I appreciate the services Ned Stevens offers and highly recommend this company. My windows were washed on Saturday. They did a great job with this service, too.

I needed a gutter cleaning quick because we noticed at the last rainstorm nothing coming out of our gutters and we were expecting A LOT of rain in our area from a tropical storm that was coming. I called Ned Stevens on a Thursday and they told me pricing over the phone based on my address, and I approved on the phone. They came next day, with two techs in a marked van, I have cameras on the home, so watched them safely get on the roof, clean up after themselves, and do a great thorough job. This was nice to be able to have the service performed without having to be home, and got upfront, transparent pricing in a hurry. I will definitely use them again next time I need gutter services!

Gutter cleaning personnel arrived, well-equipped and knowledgeable about the job. Did a good job and left, having cleaned up the site. Price was reasonable and I’m satisfied. Only improvement would be to provide some kind of arrival time better than “sometime during the day.”

This was the first time I took advantage of NED STEVENS house washing service. They came on a rainy day, which I thought was unusual, but the job was amazing! The house is 38 years old, and it looks great! The trimming around the windows, as well as the windows. I think this is definitely a service I will use again. Thank you to my crew of gentlemen!! You do good work!
Maxine Wise

We are very pleased with the service provided by Ned Stevens Gutter Cleaning. They are courteous and very thorough in their work and leave our home looking clean and refreshed. They come as scheduled throughout the year, and I don't have to worry about the gutters overflowing and causing drainage problems. Customer service is efficient and helpful as well. I highly recommend this company.

Crew was on time and very efficient. They cleaned my gutters and put most of the debris in a paper recycling bag. Smaller debris was blended into grass. I would definitely use their services again. Very reasonable price done by a licensed and bonded company.

Do not use this service! I had them clean my gutters May 2024 for a one time service, they kept calling me almost every day trying to upsell me. I called back and asked to have myself removed from their marketing calls. This was in 2024. Guess what I just looked at my credit card and see a charge for $396 - for what?!?! I have no idea. I did not sign up for a recurring service. I did not have any service done by this company since 2024. I am disputing this charge. Please go elsewhere, if I hadn’t looked at my credit card transactions I may have missed this.
Edit(Feb2025): the company refunded me after I called them to ask about this charge. It took 30 minutes & a claim I had verbally agreed to an annual recurring service & conversations were recorded (I said yes please pull the recordings). And a perplexing answer to my question on if it’s annual I had this done May 2024…it’s Feb and there’s snow - said it was for a planned June service?!?!? Anyway nothing wrong with the actual job of gutter cleaning but it is not cool to just charge a customer this way. Glad they issued me a refund (I had to argue with them though)

I’ve used Ned’s for a few years now and have always been pleased with their work here in Alexandria, VA. They recently changed the name to Ned’s Home but it seems like the same company and they handle things the same way - which I appreciate. They always text to let you know what crew is arriving and when. Then the crew leaves a hang tag at your door when they’re done - if they noticed anything to bring to your attention they’ll note that so you can follow up - and if you don’t, they send a reminder - they don’t leave it all on you. I’ve recommended them for gutter cleaning and intend to set up dryer vent cleaning soon. It was easy to set up a modified contract to get our gutters cleaned regularly but less than they recommend. Our trees seem extra robust lately so we might increase that. They do a number of things besides gutters.

Edited - I read some especially positive recent reviews and Ned’s responded with thanks. If someone had a minor complaint (I didn’t see any actually negative reviews) Ned’s asked to follow up even if it was a minor snag and the reviewer gave them 4 stars.

I've been using Ned Steven's for gutter cleaning for a while now. I'm always so incredibly pleased with the service. They always do a great job, and they go above and beyond when cleaning up the leaves. We had a storm a while back and since then, there's been branches and leaves absolutely covering my deck. While they were out today, they cleaned up the leaves off of the deck AND the patio after cleaning out the gutters.

I wish I could give less that a star. They are unprofessional and very sketchy. I have wind damage to my gutters and flashing. I called Ned to come out and schedule a cleaning/inspection so they could give me a quote on the damage. The week prior I had emailed pictures of the damage and explained exactly what I wanted looked at on the house. I received the automated text at 10:45 AM. The team promptly left by 11:10 without speaking to me providing a quote, patching the hole in my roof, nothing. I then called Ned They were unaware of any roof damage. The agent I had called the week prior didn’t nor did the technicians spot a hole where the flashing should be on my roof. I would never recommend this company and I will never again use them.

To Whom It May Concern,

I am writing to commend and applaud the Ned Stevens Power Washing team for their exceptional service. From start to finish, the team demonstrated remarkable diligence, professionalism, and attention to detail. They arrived on time, worked efficiently, and delivered results that were nothing short of dazzling.

It is truly gratifying to work with a company whose standards are so high. I was thoroughly impressed and remain very pleased with the outcome. This team is invaluable, and their commitment to excellence is well deserved.

I highly recommend Ned Stevens Power Washing to anyone seeking excellent and reliable service.

Sincerely,
Larry

Good hard workers, they do a supper job.
Very punctual and careful.
I recommend them any time to any one.

Angela's cleaning are really profesionals, responsalbles and with a super quality work ethic

The effort put into the cleaning process she’s does is magnificent, highly recommend her services!