Home Services reviews in Vienna, Virginia

I experienced an emergency that required my carpet being cleaned and sanitized as quickly as possible. The staff at ECC not only were understanding but accommodating. They arrived within the window of time they promised, they explained the process and all costs up front and immediately cleaned my carpet. Their professionalism and attention to detail were just what I needed to relieve this stressful situation. To top it off, my carpet looks brand new!!

Service was great, Daniel was extremely professional and kind. We learned a lot from him as he took the time to go over the process. Our carpet looks brand new again!

I had an amazing experience with Excellent Carpet Cleaning! My rug looks brand new—fresh, vibrant, and completely spotless. From start to finish, the team was professional, prompt, and incredibly courteous. They took the time to explain the process and handled everything with great care and attention to detail. It’s rare to find a company that delivers both outstanding results and top-tier customer service. I highly recommend Excellent Carpet Cleaning to anyone in need of quality carpet or rug care. They definitely live up to their name!

Everything was great!! The customer service was spotless and responsive when I had questions. The furniture cleaning came out beautiful. We are extremely please with Excellent Carpet Cleaning and will be using them again, that’s for sure!

My experience with Excellent Carpet Cleaning was truly excellent. They did a terrific job with the work, even doing more than they had originally quoted for (without any additional charge). Their technician accidentally broke the clip holding our dryer vent cover in place outside the house, but when I notified the company of this they were prompt, courteous and professional - they took care of fixing it immediately. Truly top-level service, I would not hesitate to recommend them or to use them again.

Terrible all over

A perfect service with reasonable prices

Great job on results on repairing a carpet

Love this place and also enjoy his special organic cleaning and water.

My dog had diarrhea on my wool rug and they did a great job.

Chat on there website, but it's a robot. You get no customer service. Cannot answer questions. Just want together all your personal information. And I can see by the reviews. It's not somewhere. I should really go anyway.

Joe hadeed is extremely mentally slow and cannot seem to comprehend simple instructions. I think he knows he is slow and thus he uses anger as a defense mechanism because he’s just dumb. He also has a major anger issue and will yell at his customers. Do not hire!!!!

This is my second rug to take for cleaning in 4 weeks! I was so astonished with how the first one turned out, I KNEW they had my business! Reasonable prices, fast service, friendly folks. Really satisfied!

I love Hadeed. I have several oriental rugs and Hadeed is the only one I would trust them to. Had one of my rugs cleaned elsewhere and it came back with the dye run.

I had a very professional experience. The crew arrived on time, explained everything in detail and did a great job. They used floor and furniture protection where needed and when they were done the carpeting looked great. After 4 months now it still looks good

i went to the Vienna Branch and very happy with the customer service, He was very friendly and nice. the guy was very professional and informative. He was very helpful even offered to carry my rug to store and back to my car. the price was reasonable and i would recommend him since he was very professional and knowledgeable. i would go back for business and recommend this place in Vienna to my friends and family.

Used them three different times. Progressively dissatisfied with service.took our two rugs for cleaning in Feb, given a written contract with price. Signed the contact and was told rugs ships be ready 7-10 days. was called a couple days later to try and upsell with repairs. I declined the upsell and was told rugs would be ready in a week. Almost a month later I still had not heard from them. When I contacted them they said that it was normal for turnaround to be 10 days, when I told them it had been 4 weeks they mumbled that the rug should be ready the next week. Well, 4 weeks after that I finally have the rugs, nearly 2 MONTHS after I took the rugs in. they never called, or left any messages letting me know the rugs were available. Poor customer service.

I called to get an estimate for the repair on my Persian rug, they told me before they can give me an estimate, they have to wash the carpet. They would charge me for it as well, when my carpet doesn't need to get washed at all. That is the most ridiculous explanation I have ever heard in my life. In my opinion, it is stealing in broad daylight. I would never trust this business.

Central Michigan University Global Campus' Alexandria Center classrooms and conference room were desperately in need of carpet cleaning. Active students, evening and weekend classes tend to lead to well-used and abused carpet. In my search for a dependable, professional carpet cleaning service, I happened to meet representatives from Hadeed Carpet at several Alexandria and Arlington Chamber of Commerce events.

The bottom line: our Center staff couldn't have been more pleased with Hadeed Carpet Cleaning's responsiveness, professionalism, pricing, and -- above all -- quality of workmanship. If you're in need of carpet cleaning, this firm knows what it's doing and how to treat its customers.

Adding insult to injury Hadeed charged me an EXTRA $100 dollars for attempted stain removal on my 8' by 10' cream wool carpet. Stain removal is not standard in their cleaning charges, but this key fact was never communicated to me in advance. The rug came back washed but with the stains were in tact. Over $370 TOTAL for an 8 by 10 rug cleaning that didn't really do much. They should be me more upfront. I asked them to refund AT LEAST the stain removal fee of $100 but Mr. Hadeed (per his manager of Vienna outlet) refused.

Poor experience. Was told $287.50-$325.for cleaning depending on size. Upon dropping the carpet 20 minutes later the price was $639. CSR keep trying to negotiate price. I put carpet back in the car, not before receiving additional quotes.. Not really into having to negotiate a price of a carpet cleaning. It was like a used car sales experience.