Plumbing reviews in Virginia Beach, Virginia

Perez Enterprises replaced my old gas
hot water tank through services with Home Depot, Lynn contacted me within an hour, was very friendly, knowledgeable and quoted me a great price, actually $1,000 less than I was quoted with another company here in Virginia Beach
Ernie and Rodney showed up on time that morning with a call to let me know they were on their way, from beginning to end was two hours, they did a great job, they went over and above, replacing some of my flute for my heater and didn't charge me extra , they cleaned up and I had hot water shortly after they left. I highly recommend this team for all your service needs!

I unfortunately had to use this Joke of a company called Perez Enterprise. I bought toilets from the Home Depot and paid the extra money for Perez to pick up my toilets and bring them to my house to install. They arrived to my home, disconnected my 3 original toilets then realized they forgot my new ones at Home Depot. They refused to drive 20 minutes to pick up the new toilets & boy I should’ve known if they were too lazy to drive 20 minutes they would’ve been too lazy to properly connect my toilets back. Because of the improper connection a leak was caused in my house and started to flood my downstairs. I called PE to explain the situation and was told “the polite thing to do is accept our apology and wait until Saturday evening for us to fix the issue” IT WAS THURSDAY. I’m supposed to let my house flood for 3 darn days Rebecca? After a fight w them and Home Depot they came back and tried to blame the leak on loose flanges. Lol. Safe to say there were no loose flanges and they tried to get me to sign some made up piece of paper & when I refused they got pissy and left my house again. I would recommend Satan himself before PE because honestly he’s probably a nicer feller than any of these people I talked to/worked with during the toilet massacre. Unfortunately cannot give this company a negative star. Because I would in a heart beat if I could.
Every person that showed up to my home smelled like they haven’t showered in anything but alcohol since their birth, needed a case of deodorant and a few tubes of toothpaste. Can’t believe Home Depot uses this company with all of the negative reviews it has

I had a dishwasher installed by them and now I need to get my wood floors redone in my kitchen. Ray installed it he was very nice and installed the dishwasher well. Roy brought the new dishwasher up placed it on my wood floors and pushed it along the floor scratching up my wood panels. I called to complain, I had to call three times over a 5 hour span to get a call back. I spoke with the owner finally and he was rude and spoke to me in a very condescending way. Not recommended

Perez is contracted by Home Depot. We do business with Home Depot regularly and we have recently redone all our floors. Perez has dismissive representatives, they tell you one thing and then do another.Their customer care leaves much to be desired. The plumber, Scotty on the other hand, was great. He did an excellent job and had a wonderful disposition. With that being said, we will refuse to accept Perez as the contracted plumbers from Home Depot going forward.

Initial calls with them seemed good. Waited 4weeks for install date but they called day before & confirmed 9-2 & we are first delivery of the day.
11am - shows up for delivery / install with no dishwasher has to go to Lowe’s (no more than 10 minute drive)
12:30 - still not back & haven’t heard anything. Call the office & am told they went to wrong job (us) & will be back later
2:30 - receive call saying they are running late but we are next
4:00- finally arrive w/dishwasher & do a great job
5 ⭐️⭐️⭐️⭐️⭐️ for their technician Cliff who did a great job & felt bad about the mixup & delay

Negative stars for horrible customer service & 2 hours past deadline of original delivery time. 100% should be reimbursed for delivery fee. I think all customers have reluctantly come to terms w/a 4 hour delivery window but this was an entire day spent waiting. 🤬

I bought a new garbage disposer from Lowes. They assigned Perez Plumbing to install it. Two days after I purchased it Perez Plumbing called to schedule it. It was scheduled for Sept. 9th. On the morning of Sept 2nd they culled to say that they could install it today if I wanted. I agreed. The two installers arrived on time and within an hour they had removed the old unit and installed the new one. They were quick and very competent. I highly recommend Perez Plumbing.

Had a hot water heater replaced, non-emergency, office scheduling, pre-installation inspection and installation went well. From initial phone call to job completion was under 30 days. The plumbers that installed were very professional, done within 2 hours and our hot water heater is in the attic.

Worked with these guys through Lowe's to install a new toilet. Very professional and courteous. THEY DID THE INSTALL THE SAME DAY I BOUGHT THE TOILET!!! Perfectly done installation by Philip and he did it in 30 minutes. Definitely gonna call upon them again to knock out my other two. Very impressed! Highly recommend!

The technicians' were very corporative and responsive with great customer service following up Home Depot mess ups with the flooring projects. The four stars are because one of Perez manager was unprofessional in communicating the process of services.

These guys installed my hot water heater. I paid $850 for the install when I bought the water heater. During the installation, a leaking pipe was found near the heater, but it did not affect the installation itself. The technician tried to completely halt the install, and just leave until I could get the pipe fixed. I asked if completion of the installation at a later date would be included and they refused. I couldn't afford to let the $850 go to waste, so I had to tell them to install it despite the leaking pipe and hope I don't have to pay for removal when my plumber needs access to the leaking pipe. Rough service.

This company was subcontracted to come out and detail my space above my stove to make sure it would accommodate a microwave that I wanted to have installed. My window for them to come and just assess the area was from one to 5 PM and they did not show. I called at 5:30 and was told I was the next job after that. I called again at 8:30 and was told that they had gotten a text to respond to me to let me know a timeframe. I never got a response. At 11:00 PM I called and told them I wanted management to give me a call in the morning. Poor customer service.

Eric and his Co-Worker arrived within 15 min of their "window" time and began installing a toilet within 10 min of arrival. They were efficient, clean and courteous and provided great service. Then tested several times for operation and assured me they were available to address any issues in the future should they arise. We were called several times by the dispatch staff and appraised of the install date & time window clearly. All in all an excellent experience for the money spent , a true value. I would use this Virginia Beach site for any future needs and plan to recommend them .

Wow, Super impressed!
Exceeded all of my Expectations...
Chuck Welsh and his helper assistant were very professional and completed the job on time...Awesome!
I Love it when a contractor does exactly 💯% what they say they will do..
I had a old electric kitchen stove replaced with a new Gas Stove..Completely handled through Home Depot..New Gas Line installed and hooked up new Gas stove, they even showed us how to properly use it..
I have used Perez Company several times in the past and have always found them to be extremely reliable friendly and professional..
I definitely will use Perez in the future.
Thank You Guys,
Jake Miller

Had a hot water heater installed last week. Entire experience was professional from start to finish. Lynn from the office was extremely helpful in determining my choice of heater, pricing, and answered all my questions as to installation process. Russell my installer arrived on time and was a true expert. Russell should also be given a raise as he had to endure my constant questions and did the very difficult install alone.
Thanks again to all!

Subcontracted to install a dishwasher that I bought at Lowe’s. They are so far behind it took 8 weeks to get a scheduled install date and time. On the day of delivery, during the install window, that I had coordinated and confirmed from my phone 5 weeks prior with Perez’s office staff, I was sent an email that they weren’t delivering because they didn’t have my phone number and couldn’t confirm the delivery. I had received 3 more emails reminding me of the delivery, but not one to say they needed me to call them again and confirm it a second time. They didn’t even reschedule the delivery and install, and sent it back to scheduling through Lowe’s. This is inexcusable from both companies.

Another Lowe’s install gone WRONG. First it took almost a month to get an install date. Second the guy was 1.5 late for a dishwasher install (showed up at 7:30PM for a 2-6pm window). Finally took all of 2 minutes to say NOPE, can’t do it and would not leave the dishwasher we paid for! Wanted to have us start the bid process with his company after we already paid Lowe’s install price. Absolutely, hands down, the worst and most unprofessional installation attempt I have experienced. After all that they drove my dishwasher around town instead of returning it to the store promptly. Stay far away from this company.

Looks like they also go by DLD Plumbing Contractors.

I purchased a water heater with install through Lowe's on the March 4th. That day they called to schedule an install, since heater was in the attic, install was scheduled for the 8th with a 9am-1pm time frame. Receptionist called at 845 saying that a tech was on the way. Tech and helper arrived promptly explained was going to be done. An inspection of the work site prior to the install showed that the exhaust flue needed to be updated before work can completed. Work was completed timely, everything was cleaned up, very professional.

Would highly recommend!

If you want to be insulted and treated with disrespect, go ahead and go with Perez.

I intended to have a Costco appliance delivered and installed. I picked my date, was forced to reschedule, then they showed up on a completely different date. We're having construction done on the floor due to water damage. I asked if it could be left so that someone else can install it later. I was directed to call the supervisor who advised me that it could not be left without being installed and that I was then told that I was "dishonest" because the dishwasher couldn't be installed. If there's one thing I'm not, it's dishonest!! I am aghast that I was treated like this.

To start off, I had a water heater installed by them in 2019 through Home Depot due to my previous water heater failing. I was on deployment at the time so I was not home. The water wasn’t as hot as it used to be but it was still plenty hot enough to where it didn’t raise concerns. Fast forward to the present, I was having issues with hot water pressure at all my faucets so the water heater was the first place I looked. I thought sediment was causing the issue so I tried to drain the tank and it wouldn’t drain. I’ve done it many times on other water heaters so I know what I’m doing. Come to find out the water lines were reversed and the shutoff valve was installed on the hot line. I called to see what they would do about it since they improperly installed it. They said they’d charge me for everything instead of just making it right. They refuse to fix their failure without charge. Stay away from this company! It all sounds very scammy to me!

Not sure how the chain of command works, but i bought a dishwasher through Lowe’s, asked them to install it, Perez Enterprises installed it, then I got an email from Mega Plumbing asking how my experience was. I’m not shy about it, it was awful.

Perez Enterprises office staff was rude and un-accommodating. Their installers showed up smelling of BO and alcohol. After one of them dropped his tools, he spend the next 5 minutes using profanity in front of my 5 year old and 2 year old daughters while cleaning them up. Then, when they came out again to install my dishwasher, I didn’t want my wife around that man. So, i told her to let them in and wait in the car. Because she was apprehensive about being in the same room with the drunk, smelly, profane installer, they were told by the office to leave my site and not install my dishwasher. My wife was in the car, in the parking lot, 30 feet from the front door, and they said that wasn’t good enough. She had to be inside, in the same room. Which I find ridiculous.

Since they hauled off my dishwasher that had already been paid for, and were refusing to install it, I asked for their address so I could gather my appliances and find a different installation team. The mere request of the address to their place of business sent them into a tailspin. I requested to speak with a manager who could help me. A few minutes later I get a call from Roy Perez, the owner, who immediately accused me of threatening his team because I requested their address.

Roy maintained that his team has been working for him for years, and he prefers to side with them immediately as opposed to getting both sides of the story and making a determination of truth. He and his team were rude, disrespectful, accusatory, and had little to no concern for customers. I sincerely hope that Lowe’s terminates their contract with Perez Enterprises, and begins using a better, more professional team.

This is the second time I am using them trough Costco for installation of a dishwasher. They had to come three times until the job was completed due to some issues with the space under the kitchen counter. They were willing to work with me on resolving the issues and now the dishwasher is up and running. Chris was the most helpful guy there and I really appreciate the effort and their flexibility.