HVAC reviews in Bothell, Washington

It's hard to know how to feel about Trane Supply.......

Years ago I began using this store for supplies because their pricing was reasonable, the store was stocked well, and the staff was knowledgeable. BUT that is no longer true.

Around five years ago Trane started using a new software program that was unreliable and made it take easily 3x longer to process orders. The system often crashed in the middle of writing orders and after months of this many of the qualified staff left in protest. This problem has never been resolved and it's also the least of Trane's problems.

I continued to try and buy equipment from them because my pricing was better, but then I began noticing more and more equipment arrived damaged. The problem was due to their lift they used at the wearhouse which grips the boxes from the sides instead of picking it up from the bottom. This has been happening for years and Trane has never resolved the problem. Consequently I've had to stop buying from them all together.

Trane has never been able to retain or even find new staff and consequently nobody ever answers the phone and the managers are often in charge of several stores at once. Several regional managers have tried to step in and fix things but the were not successful.

The last time I tried to make a purchase I was appalled to learn they were retaining my CC information in the computer when I used it to make a purchase "so it can be used for future purchases". However I never authorized Trane to do this and when I objected I was told there was nothing they could do.

All the problems, which were numerous, at this store are top/down issues and even though corporate is aware of all the issues they have done NOTHING as these problems persisted for years. Holding onto my CC information without my authorization really was the final straw and I've had to walk away. Its sad because back in 2015 things were great and Trane was my primary supplier for equipment and supplies.

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Just want to say big ups to Bryan Powell for helping resolve a major issue with a system I’m repairing. They pulled out all stops to assist us in getting the business heat after weeks of run around from other supply houses! Bryan Powell set us up for success. Lynnwood heating llc and its customer are happy!!! Again thank you!

I've had multiple appliances installed over the years from Sundance Energy Services. A furnace in 2012, a hot water heater in 2014, and A/C this year (2018). The installers have always been friendly and helpful. The work is professional and they always clean their mess up before they leave. I always do research first on what I'm buying, and Sundance has never tried to oversell or upsell me. I haven't had any issues with the appliances they have installed.

The entire team at Sundance is very professional in what they do. They are local, have many years in business, are fair in price, and are exceptionally significant in what they do. I am glad I used the Sundance. Thank you, Sundance team, for a job Well Done! When the time comes, I will use your services on other properties without hesitation.

Bryan is personable and professional, intent on doing the job well for his customers.

Tim and Toby at Sundance were top tier! They are highly knowledgeable and gave me confidence in getting the right heating system installed for my house in an emergency situation. Communication was absolutely great too, even on weekends!

Our experience with Jordan Hansen was delightful. He was respectful, engaging and definitely took care of our product, including fireplace, furnace and air conditioner, with care. He even gave us some great information for our next season's maintenance and consideration in between!

I needed a new HVAC system installed asap at home after the old one died right before autumn. Looking at the reviews, I decided on a Mitsubishi ductless system (highly recommended by experts and home owners) and called Sundance for a quote.

The people at Sundance are helpful, prompt and efficient. I was able to get a quote, an assured installation date, and quick install as scheduled. I'm very happy with their service. Highly recommend.

I scheduled Sundance to service my furnace and gas fireplace. I was given a arrival window of 11-1pm. I received a text message update and a call from their technician Jordan letting me know he was on the way.

Jordan was polite, professional, efficient, and very knowledgable. He was very thorough in his inspection of my 20 year old furnace, found a part that was failing, and changed the filter. He also inspected and serviced the gas fireplace, cleaned the gas outlet, added some elements to increase the glow effect, explained features I did not know I had, and throughly cleaned the glass plate, panels and area where he worked in front of the fireplace.

I would definitely use Sundance again for my future services and would request Jordon.

My experience with Sundance Energy was wonderful. Warm, friendly people, transparent and excellent bids and pricing, and thorough and timely service and explanations. Looking forward to a cozy winter with my Kozy Heat insert.

Jordan is an excellent technician: careful, professional and attentive. He did a great job of cleaning my fireplace to ensure it’s winter-ready. When I called to express concern about a natural gas odor when running the fireplace, he added me to his schedule that very day, to come by and check on the gas line. I couldn’t ask for better customer service. Thank you, Jordan!

Tim was nice and very knowledgeable. Took time to explain a few things for me. Very efficient at installing new thermostat. No more batteries! Awesome job!

We are very fortunate that we live just around the corner from the Sundance Energy Services office in Bothell. Our furnace got fixed in a prompt manner, and we are thankful for that.

However, I wish Sundance Energy would have been transparent about pricing and willing to right their wrong. We were told that they charge $199 for diagnostic testing, which would be waived if we utilized their repair services. They failed to inform us that their minimum repair charge is $300.

I did not receive the receipt at the end of the technician’s service because he said something about how it would not go through to my email and that he would have the office staff forward the receipt to me. Later on, the service manager sent the receipt to me via email.

The invoice showed the total cost of $429.00 described as furnace diagnostic and replaced faulty pressure switch but had no breakdown of the charges. It was only when I called to verify that I found out about the $300 minimum repair charge. When I called the office person, I was told that she did not know about a $300 minimum. When I told the service manager about that, he said that the office staff would not know about it because they do not talk about such things with the office staff. The service manager rudely said, “we are done,” and he hung up on us.

So, beware when considering doing business with this company. The people at Sundance are dishonest, predatory, and do not care about their customers. Very disappointing.

Bryan Hoeck has been servicing our gas fireplace for years. He is always friendly, courteous, on time and very efficient.
When making an appointment, the staff is very helpful and work with you for a time and day that fits your needs.
We have used this company for over 30 years at our previous home as well.

My fiancé and I were looking to have central AC installed in our home. From the moment we contacted Sundance Energy Services it was a great experience and this was definitely the case throughout the whole process. From the initial appointment with Deanna and Curtis to the installation and completion of the job. The whole team was amazing to work with. Not only did I have them install a new central AC unit, they also replaced my wood burning stove insert with a gas insert. I could not be happier with the work that the whole team did. Thank you Sundance team!!! I look forward to working with your company for years to come! Jeff & Jamie

Very "warmly" appreciate the prompt response, correct problem diagnosis in less than 5 minutes and repair parts installed and tested in something light 20 minutes, so my furnace is functioning 100% and we could not be more satisfied with the Sundance Energy service staff member to did the work today.

Sincerely,
Craig ZumBrunnen

Sundance installed a fireplace here several years ago and it works great. Annually they come to service and maintain the fireplace and our home furnace and they keep everything in great shape. Heather the technician is always professional and was so wonderful with our dog. Highly recommend.

They were fabulous to work with. The sales person and the installer were so knowledgeable and I can’t say enough good things about this company. Love my new fireplace!!❤️❤️❤️ I highly recommend them. JD and Tobias are the best!!!

Have been a customer of Sundance for many years, but this is the first time I've had their Technician, Bryan provide maintenance service to my furnace and fireplace.

Very happy with Bryan's professionalism, attention to detail, and very approachable attitude with any questions that I had. Very helpful suggestions. Will definitely request him again for next maintenance.

Tim was on time, called before hand to make sure I was ready, which I appreciated. He was professional, friendly and open for questions. I hope he's my technician every time I call! He certainly deserves 5 stars.

We had a great experience from estimate appt to job being completed. We converted our 37 year old wood insert to a gas insert and had a new furnace installed. Everyone is knowledgeable and helpful. They educated us on all of our options. Provided us with different programs we may qualify for to help with cost and efficiency.

Thank you for helping us! We will be recommending Sundance to everyone.