Reviews of local pros in Bothell, Washington

I called to schedule an appointment to repair our furnace and had a bad experience with the person who answered the phone. I had to ask specifically for a breakdown of the fees and was surprised that the request was being treated as an emergency, which I never requested. I pushed back on the $199 emergency fee since I was willing to wait if needed. She offered an appointment 2 days later for a $99 fee. I cancelled the appointment request and have since booked an appointment with another company that has much clearer fees and luckily, can come out later today. I really had a bad reaction to how this company charges customers. Be prepared to ask questions about their fees before you book an appointment.

Bryan H. did a quick repair on my hot water tank this week, instead of trying to sell me a new tank (10 plus years old) when the pilot light would not turn on leaving my family without any hot water! His response time was within a few hours. I have had him out before to service gas fireplaces and he is always professional and friendly. I highly recommend him.

This would have been a 5 star review based on the initial sale and installation. However, just 4 years after getting a new furnace that Sundance recommended and installed, it stopped working and ended up costing us $600 in labor. A $600 hourly rate is ridiculous. Bryan, the technician, was great but I will never use Sundance again and I have two friends looking for a new furnace and I will not be referring them to Sundance for this reason. Very disappointing.

Our furnace stopped working earlier this month. Bryan came to my house and was able to quickly diagnose the issue. We had to wait a little while to get the necessary part but he was committed to making sure we had our heat back before the Thanksgiving break. He made a late afternoon visit to my home to complete the repair and kept his promise to me.

I wanted to give a special thank you to our Technician “Tim Robertson”. Not only did he quickly diagnose and repair the problem with our gas furnace, he took the time to actually walk us through what he was doing! He also gave us some valuable preventative tips. Very knowledgeable and polite. I highly recommend this company

I hired sundance to install 3 minisplit units on my house and they did a great job to explain what would the best bang for my buck and what will last for longer.
They did a great job, very quickly and minimal interruptions to my work since I work from home.
Shout out to John and Tobias.

Gas fireplace repairs for 2 units. Excellent!!! Immediately had an idea of the problem, was spot on. Both fireplaces cleaned, switches repaired as well as blowers corrected, now working perfectly. Cleanup was like she had never been here, perfect. Friendly, professional and well within what I expected to pay for repairs. Relieved that the entire system did not need replacing. Everything was fully explained, I will definitely call them again for maintenance, and if needed, repairs.

Bryan from Sundance came out to do a diagnostic service on our gas fireplace. We rarely use the unit but had a large amount of build up on the glass from the handful of times we've used it. He quickly recognized the issue, resolved it, and had things looking like there wasn't an issue in the first place. Great service!

I've been a customer for about 12 years. They regularly service the gas fireplaces we use to heat our house. Last winter one of the fireplaces failed and a Sundance service man diagnosed the problem, ordered the necessary part and came back an installed it. I know the installation was not easy, but he stayed with it until it was working. It has continued to work fine. We have ordered an heat pump to provide cooling and some winter heat. It will be installed in October. i highly recommend Sundance.

We are very happy with Sundance. They do an excellent job, great clean up in area they worked, and the entire team was very professional. We had Wade and Tim here today to install, and we would highly recommend them to anyone looking.

Bryan did regular maintenance and cleaning of my gas fireplace. I was impressed with how knowledgeable he was about the age and workings of my particular make & model, and offered helpful suggestions to keep it running efficiently. He was prompt, courteous and made sure the work area was clean when he was done. I've had Sundance maintain my gas fireplace for many years and recommend them highly.

Sundance serviced us before an appointment was even scheduled! On the initial phone call, Curtis gave us instructions on how to alleviate the pressure from our broken water heater. He asked me to text a picture of our unit and gave me further instructions. Happy with the installation process too. Sundance is quick to respond, freely gives helpful advice, friendly, proficient, and clean! I will recommend Sundance to all my family & friends.

Overall we were quite happy with the work that Sundance completed. They have performed our annual furnace check-up for the past few years, so it made sense to have them do the work when it came to installing our A/C unit. We were disappointed that they were unable to complete the work in one day as promised as they did not have the appropriate part to make the connection between our furnace and the new A/C unit, especially since they have serviced the furnace in the past and two of their staff had completed an inspection of the equipment before attempting the install. It should have been a reasonable expectation for them to know the type of furnace that we have and be prepared to match the new A/C with it. Otherwise they were fine. The price was reasonable and the staff was courteous and professional.

Sundance Energy supplied and installed a lovely gas fireplace at our home here in Edmonds. Brian with the sales team was great to work with and our install manager Tobias was fantastic and very tolerable of our watchful dogs/cats/little ones. I would definitely recommend Sundance and use them again for any of our HVAC needs.

Sundance did a brand new gas furnace and thermostat install. My experience was excellent. The technicians were courteous, pleasant, and really knew their stuff. Afterwards they walked me through everything they did and cleaned up thoroughly. 5 stars!

Sundance Energy did an outstanding job installing central AC in my home and I highly recommend them for installation, repair, and maintenance of both HVAC systems and gas fireplaces. They were on-time, professional, responsive, tested the system, and cleaned up before they left. Full install was complete in 1 day - I'm very impressed will definitely use Sundance Energy in the future!

Sundance were by far the earliest responders of a few local companies when our heat went out, and a technician got us back up and running in <30 mins after arrival. (one competitor who had initially installed the furnace told us their first opening was in 3 weeks!)

The heat then went out again after 1 day and they were great about sending someone immediately to re-investigate, and they ultimately found our furnace circuit board was on the fritz. The technician drove to the nearby specialty supplier and picked up a new part, validated we were still under warranty, and applied our payment from the previous efforts to this work without us even having to ask.

They seem to really stand by their work and I appreciated the solid communication between the office staff and field techs so everyone was always informed with the latest. Definitely recommend on customer service

The technician called 25 minutes before to say he is on his way. Arrived at the expected time. Cleaned the glass and vacuumed dust. Did not remove all the pieces of heating stones before vacuuming. Tested the batteries of the thermostat. Turned on the fire place to make sure it is working. Overall we are satisfied. Wish he had removed all the heating pieces before vacuuming as Brian used to do.

Mike did a great job tuning up and cleaning my sooty gas fireplace! He was friendly, speedy but thorough, and happy to answer my questions. This was my first time working with Sundance Energy Services and I'll definitely be contacting them for future maintenance visits.

Sundance repaired our gas fireplace system after our older system had failed a few times. Sundance ordered and installed new component parts and now it works like new. Dwight was excellent to work with and he is highly knowledgeable and professional. He is honest and and has high integrity! I highly recommend Sundance and Dwight and his team. Mack in Kirkland

We had a great experience from the sales process through installation. We installed new ac, furnace and a hot water heater. Everything was on time which is crazy given it’s difficult to get units right now. Wade and the rest of the installation crew were super friendly, knowledgeable and even caught a leak in our walls we would have never known was there. I would highly recommend Sundance and will use them for our maintenance needs.