Reviews of local pros in Bothell, Washington

Had them out in the spring of last year for an annualservice. Brian was my tech. He broke the ignitor on my furnace and charged me to replace it. No big deal I just want to have a working furnace. Started smelling gas in the garage immediately after. Called him back. No called no showed on me twice. Finally came back. Told me my furnace needed a new main control board and valve and claimed everything was good to go. By this time it's summer and the furnace isn't being worked. Come late fall we have gas build up in the garage again. Call him back out. We need a $1,300 new exhaust system. I call another furnace company out after asking multiple times for a different tech Brian seemed to not understand what he was doing Sundance refused. The other tech from a far more stand up company immediately noticed Brian had caused the issue by installing the wrong ignitor. I wasted $2,300 on these clowns so you

So happy with our new huge gas fireplace. We have a challenging roof and no one was able to make it work but Sundance, they never gave up. Aaron was a great sale person and we really appreciate everything from start to finish.

Jordan was amazing!! Very knowledgeable and explained everything he was going to do and why it was important to do. I will request Jordan as my HVAC technician for all my needs.

Jordan is a great tech, keeps us informed, very courteous. Our church has 4 furnaces on which he provides annual maintenance. So we have a nice annual visit. As with everything, prices do go up.

Jordan provided our yearly service for our ductless split system and our two natural gas fireplaces. He did a thorough job. He was courteous and respectful to the surroundings areas where he was working. We look forward to having him back next year.

We got our gas furnace serviced today. Bryan Hoeck is the technician who did the service. He did a thorough job of taking parts out and checking and cleaning. We are happy with his service and are assured of proper working of our furnace.

It is my 5 year work with Sundance for regular maintenance , but I never got a chance to review . they offer great experienced staff and trustworthy team. They are on time and clean things up no need to ask . Whenever there is repair the price is fair and reasonable you won’t need to negotiate or quote other suppliers. Will continue to use them .

Jordan Hansen the technician was wonderful. He completed our annual furnace checkup and was respectful of our house and equipment. He went about his business efficiently while keeping us informed of his progress, I would highly recommend Sundance Energy for our HVAC needs.

Bryan Hoeck came by this morning to repair my gas fireplace. He answered all the questions I came up with. I ask A LOT of question. He fixed my fireplace and left the area cleaner than when he arrived. He also contacted me before hand with his ETA. He was right on time. I will be using Sundance from here on out.

I am glad to write a review for Sundance and should've done this years ago. My first hvac problem was with a gas fireplace. Three other repair companies, yes THREE, had worked on it. We paid a few hundred dollars to each company, and each worked on it and said it was fixed. After a a few hours or days, each time it stopped working again. Each time I called the company back. Two times the company came back, said it was fixed again, but it stopped working again. After those two return visits, I called back again, but was ghosted. The third company did not come back at all after I called and left message that it stopped working.
I was unhappy about all this as we love a fireplace.
I saw a Sundance truck at a neighbor's house, talked to them, and when they came out, they finally fixed it!! It was more complicated than the other companies could sort out. The fix cost $800, but it was quite involved, we loved our fireplace, and it was worth it.
Yesterday Bryan of Sund,ance came out for a gas fireplace breakdown at a different house, and did a fantastic job. We have moved to south King Co, and I'm trying to network and build relationships with contractors close to home, but for HVAC, I'm going to keep calling up to Bothell for Sundance.

While the company initially appeared professional and conveniently local, and their staff were friendly and polite in communication, our experience with the technical service was disappointing. The main fireplace work was completed in the summer, but by fall, the gas fireplace stopped functioning properly. A technician was dispatched under warranty — which I appreciate, as they provide a one-year warranty — yet after two visits, the issue only worsened. Communication, punctuality, and the speed of responses are also good sides of this company.

Although the technician was courteous and professional, his diagnosis proved incorrect. Independent testing and measurements (without any interference with the equipment) showed the problem was unrelated to the “turbulence” he claimed. I provided all my findings and data to him directly, after which the company decided to refund all charges except for the diagnostic fee — despite that diagnosis being wrong. Each service visit was delayed 1–2 weeks due to their workload both in summer and fall.

The day after the company confirmed the refund and the end of service, another vendor visited on the same day. Without telling him, he verified my conclusions and fixed the issue within an hour by replacing a small pilot orifice — a part included in the original repair order but incorrectly installed for a different gas configuration. The repair was completed twice as fast and at half the cost. Prolongated tests afterwards proved the correctness of the second vendor's work.

In summary, while the company’s staff are pleasant and responsive, the technician’s unwillingness to acknowledge diagnostic errors led to unnecessary delays, unwillingness to listen and work with clients, and costs. Persistence in the wrong direction is the enemy of accurate diagnostics and a successful business.

Bryan serviced our gas fireplace and furnace. He was very efficient and knowledgeable and welcomed any questions or concerns I had. Not only are both appliances nice and clean, I now have peace of mind that everything is working as it should for the winter months. I would not hesitate in referring Sundance and will be using them again in the future.

Bryan got my fireplace insert up and running after years of dormancy. He was professional, personable and knowledgeable about the product even though it was 13 years old. He graciously provided instruction about use and maintenance. Great service at a fair price. Phone contact with the office was also great. Thank you, Bryan and Sundance.

Bryan is wonderful! He has helped me so much with my fireplace multiple times. He is so knowledgable and skilled and a big help with all my Sundance systems. Initially, he came to service my old stove and discovered it needed replacement. While he was here he helped me to choose the right replacement which has been a wonderful part of my home. So glad I chose Sundance for my heating system replacement and grateful that I can call on Bryan for service!

Only used them twice so far but great experience both times and will definitely be back to use them. They take the time to explain what’s going on a more personal level. Pricing has been fair from my experience so far. They respond quickly and it always feels like you’re not a number which is why I come back and prices have been fair.

I was looking for a local HVAC company instead of the going the HVAC corporate route you hear advertising all the time.

Scott at Skyline was recommended to me by a close friend who is also in the HVAC business in Eastern WA.

Unfortunately, my existing heat pump had failed, and I was in need of finding a trustworthy local Tech that could explain to me all my options as to repair what I have or replace with new.

Scott took all the time to explain everything to us and sized up our home as to exactly what we needed whether I used his company or not.

I contacted a few other companies to do a comparison on options and price and timelines, but nobody came close to the knowledge and care that Scott took with us.

Once we figured out it was not cost effective to repair our older system and we agreed on what new system to install it was just a matter of a few days before the install took place.

His install team took pains and strains to make sure we involved and fully aware of what to expect day to day.

Scott, Riley, and Lucas are the Pros I'm so glad I found them and was able to work with them. You'll sleep better for sure knowing these guys put your system together and will be around to service it.

John Hidell

They were very prompt with their response to my call

Amazing service, and also very fast & friendly.

Did not have a good experience. He was rude on the phone as well.

Their experience showed clearly that I hired the right guys. Will hire again and recommend too.

My furnace wasn't starting up and Mark knew the inner workings of the unit so well he knew just what to do to get me back up and running in no time. He was great to work with and clearly knows his stuff.