Reviews of local pros in Covington, Washington

The technician was very professional and did an excellent job and cleaned all the dust up around the motor area. He explained to me how often to lubricate the treadmill and how to lubricate it. I was very pleased with him.

Martinez was very helpful and got my mower running great. He also gave me some pointers which were much appreciated as someone who’s never owned a riding mower before

Tech was great however I’m not happy with Sears. I should never have had someone come out. The part needed isn’t available and should have been known based on the error code provided ahead of time to both the person I talked to on the phone and also via the AI bot.

Ready to cancel my Sears Protection Plan because I had 5 previous visits @ $100 a pop with no repair done. I am happy with the Supervisor & refrigeration person David, who went the extra mile to find out the problem, order the parts, and make another trip back to our home to repair our LG refrigerator all in the same day. Your company should give this man a raise because his exceptional customer service and dedication is the reason we are keeping our Sears Protection plan. All we ever wanted was to get our refrigerator fixed. Thank you so much

Terrible. The only time you can connect to a live agent is when they want to sell you a home warranty. I overpaid for parts that they ordered on Amazon and a technician took the parts when he visited. They said someone will contact me but no one has ever contacted me.

“Certified “Tech came at 6 pm, worked on lawn mower at said it’s fixed
Tried to use it in couple days when rain stopped- not working, same problem. Called technician, he said someone will come and check- not happened
Cannot reach a customer service at Sears
Trust in Sears home services lost forever

Yall sent a refrigerator service person for a range repair. Very frustrated with your customer service and care. Been trying to get repair thru Lowe’s warranty for four months. 25+ texts and emails making appointment and cancelling someone finally shows up and it’s the WRONG person.

This technician (Dave) called to give his arrival time. He stated at that time that he had been here previously about a little over a week ago. He NEVER showed up! We redialed the number he called from, and got his voicemail….we left messages (not returned)! I called Sears directly, explained the situation and rebooked another visit. After this call, I checked my email to confirm the new date. At that time I viewed 3 emails from the “no show” technician. It showed the date, charges, and “PROBLEMS” with the appliance. Worst of all, it showed a copy of my husband’s signature! HOW can my husband sign it, when the guy NEVER showed up as scheduled! This has been a month of appointments, phone calls, and problems leading to NO resolve of the issue! I am currently in the process of canceling our home warranty coverage! FED UP!

Repairman called me ahead of time. He estimated his time of arrival and was here within 5 min of that time. Within an hour he had diagnosed problem, fixed, i paid and he was out the door. He was very careful not to damage hardwood floors or cabinets. It was an amazing experience.

Only AI answers the phone now. Didn't understand what I wanted. They said they no longer have live agents. They will not get my business as my needs are specific.

I am so grateful to Sears for providing their timely repair service. They mean so much to me to be able to repair my lawn mower on site in a relatively short amount of time. The repair costs are so much more fare than the alternative of going through John Deere.

This has been the absolute worst experience EVER with a warranty service company. We have been trying for 3 months to get the range hood fan repaired. Sears scheduled and cancelled 8 times with us over the space of 3 months. The customer waited at home each day only to have the appointment cancelled via text. I would highly advise anyone to not use this service, they are a complete joke. I would give zero stars if I could.

Service was great, but the price was not. I was overcharged for the part by 2x, and the repair took less than 1hr.

I will be using only Sears Appliance repair from now on. I had another repair service out and after replacing two parts and failed to get my dishwasher to work, told me just to buy a new one. It is only 18 months old. But Sears knew exactly what is was and fixed it in less than an hour.

I am so very happy and thankful for the technician that came to my home to repair my broken riding lawn mower! He showed expert knowledge. He was very professional and kind. He has repaired the transmission belt, the mower belt, various parts, including the blades. The price was reasonable as well.

Was very disappointed with this service. If I could give zero stars I would.
I reserved an appointment for a cleaning and maintenance.
I was told right away by the Sears technician after he walked that they no longer cleaned the plastic around the door. Apparently they had to replace too many parts after the cleaning.
He then told me to purchase a cleaning pod off Amazon and use that every three weeks.
He then opened the hatch to drain the water and pulled out the filter, all things my husband does.
He asked me for a bucket and paper towels. He then said that this is all they do. He checked to make sure there were no issues by starting the washer.
He left the bucket with dirty water and the dirty paper towel just sitting there.
I paid $107 for absolutely nothing. Sears should do a better job advertising what they do and don’t do on their website.
This was a joke.

Brandon was polite, professional, courteous and prompt. He diagnosed the problem correctly and quickly. His repair was expertly done.
And he was so good natured with my cat. My cat instantly developed a crush on Brandon and wouldn’t leave him or his bag of tools alone.
Many kudos to Brandon for his customer service and support.

Very knowledgeable and courteous. Straight forward on the news that repair costs and replacements cost were about the same. Helpful when asked about replacement appliance. Since he wasn’t selling I feel his advise was useful.

Very professional,Honest.Quality work,affordable.Will definitely recommend to anybody.

Swiftly addressed our bat problem with professionalism. Within an hour, our home felt secure again.

After a persistent battle with cockroaches, their team arrived promptly and worked efficiently. Within an hour, our home was noticeably free of pests. Highly recommended!