Home Services reviews in Kent, Washington

Excellent experience with the gutter cleaning crew. Hunter and his crew arrived on time, were efficient and friendly while cleaning our gutters. Hunter is a great representative for the company and a pleasure to meet.

This company showed up without notification and did a clean and zinc service after it had been cancelled the previous year. They billed and debited my card on file. After a very combative phone conversation with customer service in which they should have apologized and reimbursed me they said they would investigate. I would give them 0 stars if I could. A dishonest company that seeks to take advantage of customers.

Quick and friendly consult, fair bids right over the phone, quality construction/materials, and fast install. The only thing to keep me from giving five stars was a longer than anticipated lead time. Was told 7-10 business days, turned into 2 weeks and no one called to tell me.

This is one of those private equity owned home services companies. They do slapdash work. Sprayed dirt & mud all over the siding during their gutter cleaning. Not worth the hassle of having them come back. Would not recommend.

I called Ned Stevens about cleaning off my roof and cleaning my gutters ...I also asked about gutter guards(screens) that keep out any debris.. I met with Gustavo and explained to him I have high expectations.Gustavo assured me that I would be happy and the crew would fulfill my expectations. Im extremely happy and
I've been a general contractor since 1986 .. I give my customers the best
I'm going to hire Ned Steven's again for roof and gutter cleaning , and to install gutter guards for my customers.
I'm looking forward to meeting up with Gustavo again...

I did cancel my my service last year, and this year I have no idea why they send me a new invoice, they didn't give any notice at all. just want to keep charing you and I have no idea what they have done to my rental property...

Great job cleaning windows and skylights! Two man crew led by Daniel, did an excellent job. Wish they could give a two hour window block, instead I was told all day block with a one-hour notice. Otherwise it would be a five star review.

**UPDATE** It has been a disaster since the first service. Broken screens, damaged property, left dirty windows, urinating in my backyard(recorded on home security camera.)

**Ned Stevens representative revised the total based on screen damages and apologized for employee conduct to our satisfaction. We consider the matter resolved. **

I had purchased a home that the gutters had not been cleaned out for years. They came out, cleaned off my roof, cleaned out my gutters. Was done quickly and the entire mess was bagged up for me. Excellent work.

If I could give 0 stars, I would.

I hired Ned Stevens for a gutter cleaning, and they upsold me on a full replacement. Since I plan to sell my house, I agreed. That’s when the problems started.

First, they told me some wood needed repair before gutters could be replaced. At first they said they could handle it, but later told me I’d need another contractor. I hired one just for the wood work, but he couldn’t start until the gutters were removed — which I had already paid Ned Stevens to do.

After weeks of delays trying to coordinate, Ned Stevens finally came back (their 4th visit) only to tell me they wouldn’t do the job because of power line concerns. This was something they should have noticed the very first time they came out.

Wasted a month of my time, and left me with nothing done. Completely unprofessional.

The crew did a wonderful job cleaning the gutters on my home.
I was very impressed with the cleanup efforts. They actually cleaned up more than just their mess.
I would use them again.

Gustavo is a highly experienced and personable technician. He recently became the leader of the Washington division of Ned's Home company. He responded to a challenging situation with the exhaust from our clothes dryerthat is too detailed to report in a very timely fashion. As a former director of large teams of people, I recommend him with with great enthusiasm.

1/22/24: Ned’s reached out after seeing my review. Kristi was much nicer to deal with than the first 2 agents that were not helpful or empathetic. Kristi refunded my window cleaning and offered to take care of the damage their workers caused. I declined that offer. Sometimes you just have to move on. This is a good example of how poor communication and training of customer service and field technicians can result in losing a previously satisfied customer. I wish I could say I would trust Ned’s again, unfortunately I’m done.
12/20/24: I’ll be updating this review once I find out how Ned’s resolves serious problems we had with this year’s services. They used a pressure washer to clean windows and removed paint from my window trim.
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The team arrived promptly for the gutter and roof cleaning. They left the property clean. We had to request a call back for the roof due to stubborn debris that was initially resistant to the treatment. They took care of this without question or charge and very quickly! I am pleased that they chose to sweep the roof rather than apply more chemicals. It looks great now. We will use them again- signed up for bi-annual gutter service so we don’t have to worry in the future.

We had them replace our gutters. After it was completed, we had an issue with one of the downspouts. Even though that was not part of the original work, they agreed to fix the issue to take cate of us. It was trickier than expected and the crew didn’t do it right. Gustavo (manager) had to come out to assess. He came out on a Saturday, and went above and beyond. He spent time to troubleshoot, found underground drains we didn’t even know about, he painstakingly cleaned them all out, was great with our son who wanted to help, and came up with a solution to the downspout problem that was perfect. He’s having the crew come on Monday to complete the work. The company took care of us, and Gustavo was amazing.

Eynar & Kevin arrived bright and early got right to work and did an outstanding job!! They let me know right away of any issues my gutters had and fixed the problem expertly. Then cleaned and treated the roof and cleaned the gutters and cleaned up all around!! Very happy with the company and i also signed up for the maintenance plan to keep the flow going!!! Excellent job !!

I was extremely happy with a service provided by NED’S HOME company. The service was done a next day after I have scheduled it. A working crew has done a great job. After they left, a roof of my house is free of a moss, the roof seems to be treated with some powder to prevent that moss from regrowing, windows are clean, and my gutters are clean too. The crew did not leave any mess around my house either. I will reach back to this company again in a close future for more services.
Also, a price for the service was more than affordable.
Thank you!

We had Ned’s Home service us today. Pricing was incredibly fair, especially compared with others. This company was very easy to work with and the workers are just amazing.I have been having some trouble finding a company that would go up on my roof (they tell me it’s too high). Shaquis said it would be no problem, he was very friendly, explained everything, and even gave some suggestions for improving other areas of the house. Him and his partner were very professional and they were very quick, and that may make you think the quality wasn’t as great- but that would be incorrect. Amazing job, Will be hiring again, thank you.

I’m very happy with Ned’s gutter cleaning service. Two professional technicians arrived—then got right to work cleaning the gutters and the mess that comes with the job. They were safety conscious which is important and we are happy with the results.

Hired Ned's last spring for a gutter cleaning as they negotiated a semi-reasonable price although I was put off by all of their attempts to upsell on other services. Anyway, they did the job and it was a mess. Left debris all over my yard and also left notes that I needed repairs. I got quotes for their suggested repairs and others said I did not need repairs. I called them and made sure I wouldn't get any recurring services and shared that their crew left a mess. I had a feeling they had me on a recurring schedule because they were so adamant about upselling services and continuing the gutter cleaning. Well, I got a text yesterday saying a crew was on the way. I called immediately and told them to dispatch their crew and not do the job because they weren't supposed to be coming at all!!! They said they couldn't contact the crew becuase "they are not supposed to be on their phones." The crew showed up. I have been charged $172 which I told them yesterday I would not pay. I plan to contact them today and I will update this review one way or the other depending on the outcome. DO NOT TRUST THIS COMPANY!

UPDATE: To their credit, Ned's contacted me in a reasonable amount of time and agreed to not charge me since I didn't sign up for the service. The troubling part is that they agreed to that if I would go in change/delete my initial review. That just doesn't sit well. Is that how they only get good reviews? Negotiate away the bad ones? Regardless, they genuinely seemed concerned to "make things right" and even communicated that they hope I will use them again so they can prove they do a good service. While I would still be wary of this company (just be sure to communicate VERY CLEARLY), they do seem to have good intentions.

Great job. Very professional. We had the gutters cleaned. So happy with the job the workers did. Cleaned the roof and gutters and sacked all the debris. As I had room in my yard waste, I told them they could use our yard waste container They kindly put the sacked debris in our yard waste. Very much appreciated. Upon finishing they used the leaf blower to clean the the deck and sidewalk of debris that came from the roof. When they left, all was neat and clean.

After having another local company cancel on me twice, we decided to give Ned Stevens Gutter Cleaning a call. Jorge Montenegro and his partner came right out and did an amazing job cleaning my roof and gutters. They cleaned up the ground/deck/yard and washed everything off after they were done on the roof. The place looks spotless. Their prices were less than the going rate too. We are very satisfied and highly recommend these guys.

Two young men showed up on time driving a Lincoln Gutter truck, I was looking for Ned marketing truck but ok. Both very personable but all business, from my old gutter removal to watching the new gutters being crated out of the back of the truck, to hanging the new gutters, which took team work. A very smooth process and the end result looks fantastic, thanks Ned and crew!