House Cleaning Reviews in Kent, Washington

Stephanie Roush

Ned Stevens Gutter Cleaning House Cleaning · Kent 14 June 2026

I was very disappointed with my experience with Ned’s Home / Lincoln Gutters, especially given their strong reputation and long time in business.

My business is located in a historic mansion on a steep street with approximately 30-foot roofs. When I initially scheduled the appointment, I made a point to disclose this information, as I know not all companies can handle that type of work. The agent I spoke with looked up the building on Google Maps and confirmed it would not be a problem.

I also explained that we had an active leak in an upstairs unit and needed service as soon as possible. I was advised to book next-day emergency service, which included an additional $100 fee. I followed that recommendation and scheduled the appointment.

The crew arrived the next day as scheduled and remained on site for about 20 minutes. While they were sitting in their truck outside my office, I received a text stating they had “come across an issue,” would not be completing the job, and would return the following day. No one came inside to speak with me or ask questions before leaving.

I called the office and was told they needed different equipment and would return the next day, which seemed reasonable. However, the following day I received no confirmation or communication, so I called again to verify the rescheduled emergency appointment. At that point, I was told, “we aren’t coming back out.”

After pressing for details, I was informed that the crew decided the job was “too dangerous” because their 40-foot ladder was allegedly not sufficient. While I can understand safety concerns, I cannot understand why this decision was never communicated to me. Had I not proactively called, I would have been completely ghosted — despite paying for emergency service and dealing with an active leak at my business.

To make matters more confusing, I later received another call from the company saying they were contacting me because I was still on the schedule. During that call, the representative again confirmed they would not be returning and mentioned that the crew had taken photos to document the issue. This was the first time photos were mentioned. When I requested them, they were emailed to me and showed the ladder reaching the upper gutters on the side of the building just fine.

If access issues existed elsewhere on the building, they were never discussed with me. We have a large flat roof at the rear that could have been used for access, but no one asked questions or explored alternatives. There was simply no communication.

I’m grateful I was diligent enough to follow up repeatedly, but that should not be required — especially when running a business with an urgent maintenance issue. This experience was disorganized, confusing, and unprofessional. Unfortunately, based on this experience, I would not recommend this company.

Pics received by the company attached.