Reviews of local pros in Olympia, Washington

I had a flood 3 days after coming home from major surgery. Within 3 hours of the event, Serve pro was there getting everything mopped up. I had damage in all 3 bedrooms, the hallway, part of the kitchen and my beautiful heated tile floor in the bathroom is now gone. Pretty extensive from my viewpoint. I primarily dealt with Jeff over the phone and he really made a point of talking me through the process and what was going to happen and what they would and would not be doing. He always returned my calls promptly. Thank you Jeff! Two of the gentlemen working on taking apart my walls and floor, moving furniture and getting to all of the stuff I was unable to do were James and Jay. They were always prompt, called to let me know when they were stopping by to check on things, and were a real pleasure to work with. If I ever need disaster mitigation again, they are who I would call.

I recently hired Servpro to do some mold remediation. I had several people come to give me quotes. Several people told me I could take care of the issue myself but I decided to move ahead with Sevrvpro because of the exact way they told me the mold needed to be treated. It matched what I know to be the safest way. I have serious health issues and could not take any risks. I was quoted $650 and was told the mold would be remediated by:

1) Creating a contained work area around the affected area to stop the spread of mold spores and mold debris. This would be done with plastic sheeting to create a closed environment.
2) Use a HEPA Vacuum to remove the mold
3) Remove additional mold with an EPA-registered antimicrobial or however, they saw fit.
4) Leave a HEPA air scrubber in the contained area for a full 24 hours to stop the spread of any mold or spores. ( I was told that was the bulk of the fee)

I was told by the professional at THEIR company that was the only safe way to do that. I paid half upfront. On July 3rd an employee came and left (was there for about 5 minutes) and no work occurred. I called the business to see what was going on and was told many different answers but ultimately was told the work has been completed. That was an absolute falsehood. Not only did steps 1, 2, and 4 not happen (even according to the company) but step 3 never occurred either. The employee claimed he wiped the area down but the mold was covered in spider webs and it was clear that was not true.

I asked what was going on with the money that I paid since no services were rendered and I was told I would be refunded $25. What was I charged $300 for? To have mold spores inappropriately released into my home? Besides the fraud, this is a serious safety issue. People are entrusting their health and that this company will do things according to the manner they were told. RUN!

The whole team was extremely respectful, helpful and answered all my questions. They were so careful in the house and cleaned up behind them. They stayed and worked late to finish the job. I would 100% recommend the team that came to demo my bathrooms.

I had a pipe in the wall that was leaking and caused severe water damage in my spare bedroom, living room, and hallway. Servpro calls ahead, arrives on time, is professional and friendly and makes sure I understand everything. Thanks to James and Glenn who have been working at my house, they deserve this 5 star review.

I think Servpro is ok at what they do. They ripped up my hardwood floors with little concern for repair needed afterwards. The contractor that works with them to do repairs was eager to give me a bid but after finding out insurance company was not covering cost of repairs, would not return phone calls or respond to emails. For that reason cannot recommend Servpro. Servpro staff were nice to work with and were able to dry out areas that were wet.

We had major damage to our home following an undetected overnight leak. Water poured from upstairs to the downstairs through light fixtures, smoke detectors and floor vents. ServPro was quick to respond and start the process of drying out the home and removing carpets, walls, ductwork & the ceiling - anything that was wet and would grow mold. They returned again and again until the job was done. Having a flood was an awful experience, ServPro made it better. Thanks to Abe, Glenn, Richard, Milton, Robert & Luis for all your hard work. You guys were great.

Excellent service! I can’t say enough good things about Luanne, Arturo, Scooby, Robert and Eduardo. They were thorough, professional and provided the utmost best service! Thank you, Servpro!

DO NOT USE THIS COMPANY
“Like it happened but worse” is a fitting slogan
Wish I could say something good about their services but I can’t and unfortunately zero stars or negative stars is not an option. They are actively scamming people without any care or concealment of that fact. Our home caught fire on Mother’s Day and life has been hell ever since. It was made very clear in every single call we have made to them that nothing is to be done without OUR approval due to the fact that only we know the value of the items and if communication was present there would be no hiccups in the process.
1. They cleaned two boards of a captains bed that was non salvageable, why should we pay for needless unapproved services? Nonsense!
2. They threw away a completely salvageable rolling countertop stating that the vignette effect on the wood top was burns. I have a hard time believing that it was actually thrown away. The shady ways that they act leads me to believe that it was taken home by one of them.
3. They took all of our shoes for cleaning and when received there were many pairs incomplete. How do you explain that? If one shoe is non salvageable you throw away both. So that also means we were charged for more needless services. What else would we expect from them.
4. They took full laundry baskets for cleaning and when received we are missing clothing that was 100% salvageable and they didn’t document any of the clothes! My wife is missing her favorite shirt that states ‘Hell Yeah Mother’. It’s a discontinued shirt for Mother’s Day from our favorite YouTuber. Can’t convince me that it wasn’t stolen, the rest of the undocumented missing items are easily replaceable.
5. They failed to clean or damaged an astounding amount of items and still packaged them with a restored sticker on the packaging! Our fishing poles were still coated in soot, not even wiped down until I brought it to their attention. ALL of our kitchenware still had smoke residue on them and they packaged them in a way that we had broken items to unbox. My daughters clothes came out stained with blue spots and some items destroyed from the dryer since they disregarded all washing instructions. We put everything in a large box to show them their mistakes and state that they are not to clean these items because they will not be receiving another penny of our money. Their response is that this will not affect the bill. Not a single care about charging us for services that were not performed.
6. They never sent us a quote to approve or deny for the cleaning of our tv’s. The cleaning cost double what the tv’s cost us brand new!!! We signed the disposal waver so they can go where they should have gone in the first place. We will not be paying that amount under any circumstance, that service was not approved by us.
7. They still have the audacity to hound us like thugs over the small remaining balance. WE ALREADY PAID YOU $15,000 TO SCREW MY FAMILY OVER! every non criminal company has to eat a little bit of the bill from time to time, even I had to when I ran my own business.
Our lawyer will be in touch.

Joanne, Eduardo, Heather, Arturo,Cinthia, & Jose cleaned a soot problem caused by my fireplace. It was all over house, They cleaned everything. Well done! Also, all were friendly, courteous, and helpful. Not one precious photo, painting, print or piece of china was damaged. I would have them back again if I needed a clean-up crew. Very pleased with their work.

Abelardo and Jorge were great, excellent attitude, professional and ambitious! They had already had a long day but they were cheerful and happy to help in a hard situation. They did a great job, asked if were any particular things I wanted them to pay attention to and showed me pictures of locations I wouldn’t have been able to see that they’re cleaned.

Joanne, Mimi, Darren and Luanne did an amazing job for us at Garfield Elementary School. We had a fire in the attic and they did a great job cleaning up the mess it left behind. We will definitely be using this company again.

Luanne, Lennox, Milton, Darren, Darren jr, Trenesse
Did a fabulous job. Very friendly and was careful at putting our furniture in the right place. Wonderful crew.

My ServPro team made a stressful experience as easy to get through as possible. Brittany, Hugo, Nehemiah, Carlos and Richard explained each step of t he r process clearly and were incredibly respectful. I am grateful for their efforts.

Mimi ran a tight crew and her crew worked hard and did a great job. Sarah, Luanne, Arturo, Milton, Darren, Eli, Eduardo, Quentin, Ban, Robert, Amina, and Trenese-thank u!

Katy, Darren and Eduardo were awesome they had great customer service. The delivered our things and ensure everything was back in place. They took great care of our belongings. They did an awesome job!!!

Luanne, Nicosia, Trenesse, Katy, Eduardo, Greg, Leuma, Eric, Darren, Arturo, Robert all did an amazing job taking care of our disaster. We have a very large home that had water damage affecting all three floors. It was basically an entire move out of all our furniture. They did things efficiently and with respect to my property. I woudnlt hesitate to call them again.

ServPro did a wonderful job on July 26, 2023 and finished it in the time they said it would be done. They were friendly and efficient and I would definitely use them again. Patricia, Arturo and Eva were fantastic and worked together like a well oiled team!!

First time we had to use SERVPRO and are very happy with whole crew and office workers. The work for water heater water damage was really great work and cleaned up. Will use them again if we would need the company again.

Luanne and team were courteous and friendly. We were very pleased with the job they did.

I can't say enough about these Guys and Gals at ServPro. They were quick to respond to my water damaged bathroom. Brent was right out to check things over and give us information on what to expect and how much the water had actually damaged. John and Glenn were out on Monday morning to get things torn out, to be able to dry quickly. They are a great team! John kept us informed every step of the way. Why, how and when. Gustavo filled in for Glenn and they both are doing a great job. They are in constant contact with us on the progress daily and what needs to be done so everything is dried out properly. Samantha has kept our claim up to date with the Insurance and is taking care of everything, what a relief! I couldn't have gotten started with all of this, if it weren't for Lisa. Lisa has been there with me since day one and has always kept in touch. If I need anything, Lisa, Samantha and Brent are right there to find out. Thank you all for the great customer service and work. You all are the best.

We had Joanne, Patricia, Arturo, Hector, Ella and Katy at our facility for about three days. They had a huge job-cleaning our old paint booth-part of which had been stored outside for it’s life. They tackled this large job without complaint and went above and beyond in their efforts to bring it back to its original luster. The crew was hard-working and professional and really went the extra mile to make sure the job was done right. Thank you SERVPRO of Lacey!!