Reviews of local pros in Pasco, Washington

I highly recommend going with pristine carpet cleaning if you’re looking to get your carpet/rugs cleaned.
We had him wash our rug that we tried to wash ourselves and he made it look a lot better!
Price was also reasonable and he had very good communication. we dropped off our rug to him the same day I reached out, he washed it the same day and then once it was dry we went to pick it up.
I know that once it’s time to wash my carpets or rug, I will reach out to him again.

Best carpet cleaner in the Tri-Cities, hands-down. As a pet owner, I can attest to Brian's ability to get any pet stains and hair out of my carpets. He's also reasonably priced and incredibly responsive and friendly.

Brian did a wonderful job. My carpets are white, 30 years old and waiting to be replaced. They looked their age. When he got done they looked fantastic! Lots of points for not walking in and just walking out! He also cleaned two recliners and a couch which also look brand new. He was here when he said he would be and was very professional. I will definitely be using his service again

Brian did a fantastic job refreshing our carpets in our new house! They feel so clean and the white carpet actually looks clean too!

We were very happy with the service performed by Pristine Carpet Cleaning and Brian, the owner. He was prompt, courteous and professional—and the carpet looks great. We may have him back to do our tile floors and grout.

Top notch service. Brian responded very quickly to an online request, was able to fit a pet stain / smell cleaning in very quickly. Will definitely use in the future. Competitive pricing against the big guys. Keep money local, support locally owned and operated businesses.

Brian was so nice from the getco he did a thorough inspection of my carpet and went over pricing before starting to work. The work he did was extremely high quality I am so happy I chose him to get the job done because he exceeded my expectations.

Brian was very professional and very nice. He arrived promptly and explained in detail what the differences between cleaning packages were. He went right to work and did a excellent job. We recommend Pristine very highly!!

Our carpets look and smell great after having them cleaned by Pristine! I spent alot of time in the carpet cleaning industry as a general manager for corporate locations before having my own franchise. After selling my franchise it has been difficult to find someone who really cares about the job they do. I have tried other local carpet cleaning companies and nobody comes close to the quality of work as Pristine. I will definitely call Pristine again next time the carpet is dirty.

We had 2 area rugs that were long overdue for a good cleaning! One being a white shag rug (which is hard to get clean!) We were able to drop them off and within a few days they were ready for pickup. Brian graciously only charged us for 1 rug because he wasn’t 100% satisfied with how the other rug turned out (due to the type of material the rug was made of) we are still very happy with how they turned out!

Our carpets were horrible, and Brian did a great job. The pet treatment was well worth it!

Brian is Great!! Fair pricing, very quick to respond to messages and calls, speedy service and took excellent care and pride in the work! Our white couches are white again! Would use service again and highly recommend to anyone looking for quality service with a genuine business owner.

I have three cats and the smell in my downstairs was horrible. He went above and beyond to make sure the smell was taken care of and the carpets look brand new again! I’ll be having pristine back soon to do the other rooms in my home.

Brian was amazing! From working with my schedule to taking the time to explain the whole process to me! My carpets look amazing! Even the spots I thought were hopeless.

While in full nesting mode (about to welcome a baby to our household), I realized last minute that a couch/rug cleaning was just not something I was capable of doing at 38 weeks pregnant! We have a lab/husky mix dog and despite our best efforts, she puts the ‘fur’ into furniture! Brian was so punctual with communication and scheduling and able to quote us the same day as service and we found this to be budget friendly and reasonable for the job that had to be done! My couch/rugs look new again and we were very pleased with the outcome! We highly recommend!

Our house sitter unfortunately allowed our dogs to potty all over our daughters room. While we could get her carpet cleaned, the majority of the issue was with the rug. Pristine/Brian came to the rescue! They were responsive and available immediately. They gave me a quote and ETA, which they finished ahead of time. They went above and beyond to ensure this was back to it's original condition! I can't thank them enough! I recommend them for anyone! I have 2 more rug issues and Brian was up early this Sunday morning and we talked through the next steps as they transition to their new location! 11/10!!!

Brian is the total package: reliable, exceptional results, and great with communication.

I’ve worked with hundreds of contractors over the years and Brian is an A-player. Definitely someone who I am confident in recommending to clients and family/friends.

We’ve personally used his services about 5 times now — most of which was emergency cleaning after pet accidents… can’t speak highly enough about my experience working with Brian / Pristine carpet cleaning.

Best of the best from what I’ve seen. I’ve had several other companies try to get a stubborn coffee stain out but Pristine was the only one who was able to get the job done. Super responsive, excellent service, and quality work. Thank you!

Summary: The absolute best at cleaning carpets. We originally got our carpets cleaned by Zerorez because of all the buzz. I’m convinced Zerorez just used water. Bryan (the owner / operator of Pristine) did a fantastic job making our carpets look actually brand new for about the same price (maybe 10% more) and I’m stunned. I feel like I might as well have thrown my money away with zerorez and was not satisfied afterwards. But I will definitely be getting services from Bryan from this point forward.

Detailed review:
When Bryan came in, he vacuumed (Zerorez didn’t even do this, they told us we had to vacuum beforehand!) and even just that was looking better than the final product from zerorez!

We also got the pet care package which was absolutely well worth it. He came through with a black light and found and individually sprayed each and every spot with special chemicals. Even let me know what it was and told me I could get it in spray bottle form if I ended up liking it. I definitely did. After such a thorough job I definitely felt like the pet care package was worth it especially after raising a puppy. Let me just say, I don’t see a single spot anymore.

The carpets look so close to the day we bought this house brand new. And they’re a very light color. Even major traffic areas like right outside the mudroom from the garage was heavily tarnished and zerorez had no effect on. Bryan took care of it and I can’t hardly tell it was ever a problem. I kept looking at our carpets and the only word that kept coming out of my mouth to my wife was that they looked “pristine”! Definitely live up to the name.

He even took before and after pictures for us which I always forget to do before projects so that was a nice touch!

I highly recommend Bryan, and I promise you that you won’t regret going with him.

Great service and communication! Brian was quick to respond to the initial communication, quickly scheduled the service, and performed the cleaning efficiently. I will be happy to engage his services again.

Great local business. Punctual, communicative, and hardworking. I am glad to support local small business. My beloved dog Daisy left some unsightly pet stains in my man cave. Brian’s miracle stain removing process did a fantastic job in removing them. Reasonably priced and thorough. I will be passing on Pristine Carpet Cleaning to my family and friend as a business you can trust. Thanks Brian