Reviews of local pros in Pasco, Washington

Excellent customer service. I highly recommend a reliable router. They did fantastic work at a reasonable price. We had one small glitch and they went way above and beyond to make it right. You can’t go wrong with these guys.

Have called this company in the past. Fair price quick friendly professional service. I called this morning for a leak in the outside faucet. Was told $300 to come out and change the bib. In shock i said no thanks. Took my boyfriend $34 in parts and 20 min.

I would not recommend Reliable Rooter based on my personal experience with them. Had them out to fix a clog that we could not get on our own, the two men that showed up were less than professional. One appeared to be either less experienced or an apprentice, and the more experienced of the two continuously swore at him and yelled. They made a HUGE mess in our laundry room, and didn't even bother to cap everything back off before leaving. I used to work as an electrician, and while I didn't detail clean people's houses, I never left a mess. I didn't expect them to clean everything, but the mess was unacceptable to me. After hours of work, they told me that they'd fixed the issue but for some reason could not guarentee the work. They claimed it was a combination of a root in the drain pipe, and years of build up. They left their mess and tracked sewage through my carpeted areas. Then the issue returned less than a week later, I had another company out and they figured out almost immediately that it wasn't a clogged pipe, but a faulty return valve on the outside of the house that was trapped open and causing sewage to come back in. They actually charged less to actually fix the problem, and it came with a guarantee. I was also told one price, but it changed after the work was done, which I understand happens, but in that field I've never seen someone not explain that more work came with more of a price to make sure I wanted to move forward. Overall feel like we lost $250.

Main 4" line and 2" laundry line both backed-up. Nick arrived on time and had both cleared in just under one hour. He is good at his job! Got two referrals for Reliable Rooter: one from a retired plumber and one from a property mgmt. company. Solid choice! Highly recommend.... W. Phillips

Awesome service, came promptly after call right before after hours and was very empathetic to the emergency situation.

Provided knowledgeable guidance on how to resolve future issues and showed they cared about their customers.

Fast service and great work! Would highly recommend!

These guys are amazing. I contacted them on a Sunday and they were able to make it out the next day. They fixed my plumbing issue quickly and effectively. They are very reasonably priced and they actually listen to what the customer has to say and their concerns. They are going to be my plumber for the rest of my life. These guys are excellent!!!!!!

Company does a fantastic job and is honest. They do not overcharge you for the smallest little thing. The use common sense in their approach and I would recommend them highly. They took very good care of my mother and explained everything in great detail. They are the kind of company that people should be doing business with.

We hired this company a total of 3 times. Once to snake our toilet, and twice for the same water heater issue/replacement. The guys who did the work mentioned they were the sons of the woman who answers the phone. They made me feel uncomfortable because they showed me pictures on their phone of what they said was a m3 th lab they worked on before coming to our home, and kept quizzing us on who built the home and kept changing the price of the job. They completed the work but I didn’t feel like we were talked to with respect.

Great experience. They were very upfront and honest, and were able to come same day to fix my backed-up plumbing.

I have used Reliable Rooter several times for my plumbing needs and they have been outstanding every time. Their customer service is top notch and they truly care about the customer. They were on time every time and took the time to explain things to me so that I understood. I can’t say enough good things about Reliable Rooter. If you are needing a plumber I say look no more, these guys will take care of you.

Reliable Rooter has excellent staff! The guys ran into some complications with our homes' system. But, they managed to get the job done. Vince seemed to have been placed under quite a bit of pressure during the job, however, kept his cool and maintained a good attitude and expert professionalism. I greatly admired his work ethics and customer service. He will be the reason why next time we call Reliable Rooter for our plumbing needs. Thanks again, Vince!

Reliable Rooter did a great job unclogging our kitchen drain. Will definitely call them again if the need arises.

Arrived earlier than estimated!!! Crew was friendly and professional. Cost was reasonabe and within estimate. Quality of work was superior. Highly recommend.

I’ve used this company about once a year for the past 10 years. Always quick to respond and job always done right. This last time they were at my house within 90 minutes within calling them. Always a good experience during a stressful time.

Reliable Rooter has done an excellent job at providing us great and effective service! Nick was a very professional, hard worker that got the job done! We will definitely call them for service again if we ever have any issues in the future. Thanks again Reliable Rooter!

I called for a leak that required us to turn off water to the house. They came over quickly and fixed the toilet in addition to the shut-off valve in the bathroom. The price was reasonable.

I called Reliable Rooter on a Monday morning and Greg Sears came on Tuesday to solve a difficult drainage issue in my kitchen. He worked out in the cold and showed the highest level of customer service to get through frozen water to unplug the drain pipe. I appreciate his willingness to go the extra mile and highly recommend Reliable Rooter.

First off, they were referred from a business partner. Bam! Called and left voice mail and had a returned call right away on a Saturday, and was able to get me in on Monday. When the employee arrived(on time), greeted us in a very professional manner, then went straight to work and in minutes had the blockage fixed. Highly recommend this company in so many ways. Hard to find honest, professional customer service these days. Thank you!

Staff is friendly. If something isn't done right, they will come back until it is.

Super professional and easy to work with. They showed up quickly and on time. Did great with our dog and toddler. They even gave me pointers on how to help stop the blockages in the future and how to make it less expensive if I was to need them again in the future.